Dancenter Reviews 

THE MOST HORRIBLE SERVICE!!!!We arrived on July 25,we paid 36.000kr for cabin.We got a cabin total unhygienic,all showers toilets waa dirty,somewhere was “mushrooms “,floors not cleaned,under beds trashes ,dust everywhere.We report next day about cleaning because we arrived late.Guess?cleaning company was attacking that a house was left perfect condition,we send around 15 letters to DanCenter,no answers no decisions nothing!we are very angry and sad what we got it!never ever in our lifes we choose this company

We rented a cabin in Denmark through Dancenter. Word mistake ever. The cabin was full of bedbugs and they offered us 10 euro in compensation and are now trying to have us pay more. We arrived late, went to sleep, discovered the bedbugs in the morning. Started calling and mailing and they just have us new nr or e-mail adresses. No one takes responsibility. The neighbour told us the bedbugs are old news, been like that for a long time. The cabin is still for rent. Torpet 63 in Hovborg.
We had No choice but to go home after 12 hours….

Sehr geehrte Damen und Herren,

ich habe Ihnen und Ihren Partnern bereits mehrere E-Mails geschrieben, in denen ich die Mängel bei unserer Ankunft, die Schäden am Haus und die Tatsache, dass die Sauna nicht funktionierte, detailliert beschrieben habe, insbesondere da wir dieses Haus speziell wegen der Sauna ausgewählt hatten. Uns wurde gesagt, wir sollten uns an den Hausmeister Jasper wenden, doch dieser war überhaupt keine Hilfe. Er wiederholte ständig, er könne nichts tun, er würde erst in zwei Tagen kommen, und dann wieder, er könne nichts tun. Er war äußerst respektlos und wurde sogar fast handgreiflich. Ich forderte ihn auf, respektvoll mit uns zu sprechen; schließlich hatte meine große Familie mit unseren kleinen Kindern das Haus gemietet, wir sind Kunden, und Kundenservice ist für uns von höchster Bedeutung. Das kümmerte ihn nicht. Er wurde sogar rassistisch und sagte: „Sie mit Ihren Schals sind keine Kunden. Verschwinden Sie und kommen Sie nie wieder nach Dänemark.“

Wenn wir über Admiralstrand/Dancenter buchen, sind Sie für Ihre Unterkünfte verantwortlich, denn niemand aus Ihrem Team bot uns Hilfe an, als wir Sie kontaktierten, nicht einmal, als ich persönlich im Büro war. Alles, was man uns sagte, war: „Tut uns leid, aber wir müssen warten, bis Sie abgereist sind.“ Sie wollten lediglich die Kaution einbehalten und sogar noch mehr Geld fordern. Ich habe bei Ankunft und Abreise Fotos und Videos als Beweismittel gemacht. Sollten Sie dieses Verhalten des Hausverwalters dulden, werde ich meinen Anwalt einschalten und Sie verklagen.

Keine Empfehlung, nie wieder.

Kære hr. eller fru, Jeg har allerede skrevet adskillige e-mails til dig og dine partnere, hvor jeg beskriver de mangler, vi stødte på ved ankomsten, skaderne på huset og det faktum, at saunaen ikke virkede, især da vi specifikt havde valgt dette hus på grund af saunaen. Vi fik besked på at kontakte viceværten, Jasper, men han var ikke til nogen hjælp overhovedet. Han blev ved med at gentage, at han ikke kunne gøre noget, at han ikke ville kunne komme i yderligere to dage, og så igen, at han ikke kunne gøre noget. Han var ekstremt respektløs og blev endda næsten fysisk aggressiv. Jeg bad ham om at tale respektfuldt til os; min store familie med vores små børn havde trods alt lejet huset, vi er kunder, og kundeservice er af største betydning for os. Han var ligeglad. Han blev endda racistisk og sagde: "I med jeres tørklæder er ikke kunder. Kom ud og kom aldrig tilbage til Danmark." Når vi booker gennem Admiralstrand/Dancenter, er I ansvarlige for vores indkvartering, da ingen fra jeres team tilbød os nogen hjælp, da vi kontaktede jer, ikke engang da jeg personligt var på kontoret. Alt, hvad vi fik at vide, var: "Vi beklager, men vi er nødt til at vente, indtil I er gået." De ville blot beholde depositummet og endda kræve flere penge. Jeg tog billeder og videoer som bevis ved ankomst og afrejse. Hvis I tolererer denne opførsel fra ejendomsadministratoren, vil jeg involvere min advokat og sagsøge jer. Anbefales ikke, aldrig igen.

Dear Sir or Madam, I have already sent several emails to you and your partners detailing the issues upon our arrival, the damage to the house, and the fact that the sauna was not working—especially given that we had chosen this house specifically for the sauna. We were told to contact the caretaker, Jasper, but he was of no help whatsoever. He kept repeating that there was nothing he could do, that he wouldn't be coming for another two days, and then insisting again that there was nothing he could do. He was extremely disrespectful and even became physically aggressive. I asked him to speak to us respectfully; after all, my large family—including small children—had rented the house; we are customers, and customer service is of the utmost importance to us. He did not care. He even made racist remarks, saying: "People like you with your headscarves aren't customers. Get out and never come back to Denmark." When we book through Admiralstrand/Dancenter, you are responsible for the accommodation; yet no one from your team offered assistance when we contacted you—not even when I visited the office in person. All we were told was: "We're sorry, but we have to wait until you've checked out." Your only aim was to withhold the security deposit and even demand additional money. I took photos and videos upon both arrival and departure as evidence. If you condone this behavior by the property manager, I will involve my lawyer and take legal action against you. I do not recommend this company; never again.

We booked a four-person holiday home in Karna, Sweden. The photographs on the Dancenter website in no way reflected the true condition of the property. It was so awful we could not enter, rotten sidings, rotten doors and mould running around the outside walls. We complained to Dancenter who could not be less interested. They said that the house was built in 1972 and what should we expect. Well, a habitable property would be a start. No offer for a compromise or refund. Totally not interested. Please be aware if you book with these people

Not to be trusted, abusive cleaning charge even though I left the house cleaner than when I came.

The house i super(third stay for us). But we have cleaned every time by ourselves with no complains, but not this time. Charged for cleaning 1500dkr but no one messaged us about it. So when the deposit didnt return i checked it out and found that they charged us for cleaning.
They find dirt on the loft, were we didnt even go. The rest was really small things.

A very nice and well equipped house, well situated. We recommend the house! Dan center however has not been easy to communicate with up front, and they were unwilling to help us when we encountered problems with the plumbing in the house. We had to reach out to the owner,who was very helpful and kind.

As you see from dancenters response to this review, they use a lot of words to say they understand our frustration - but very little is done to actually do anything, this is how commumication with them has been all along. We also have not been refunded the day we asked, because of the time it took us to fix the plumbing problem.

Again; beautiful house, kind and helpful owner - but we can not recommend using dancenter.

Excellent place, highly recommended.
Nice and beautiful area

Nice house -- BUT a/c not working (cold wx) No folder to introduce guests in ex.watermeter reading, WiFi code, Smart TV and other things. Two cold days, but then improving wx. Informed Dancenter (Løkken) orally and left a note to owner.

We booked through AirBNB and didn’t have good experience with Dancenter. We arrived in the dark and had no electricity for the first 14 hours. No lights, no fridge to store the food we bought and the thing that really annoyed me was that there was not a single sheet of toilet paper in the house. Given we had three kids this meant a long drive to get some. They also expect you to do some cleaning even if you have paid for cleaning, but they provide nothing to clean with so another trip to the shop. At the end of the hire there was no talk of compensation for the lack of electricity, instead they charged us for extra cleaning and showed us ‘ cleaning issues’ that were nothing to do with us. One example, the hob was clearly very old and had stains and marks that were accumulated over the years. We were charged for not cleaning it properly. They are a seriously cheap company who obviously don’t care about their reputation. I ended up paying them 230 SEK so that I never had to communicate with the again. Their rating on this website tells you all you need to know about Dancenter.

Easy and quick booking. Now im just waiting too go to the destinasjon.

Intuitive, quick, no hurdles.

After a program called kontant on dr1 dont use this Company to rent a summer house

Absolutely shitty company, booked via AirBnb. Once we arrived at the property new rules were introduced. We had to pay a huge deposit amount which we had not prior information on before getting the key. We had gone there to have a good time and chill, but instead we got stressed out and our weekend at Goa, Siolim was absolutely ruined.
This company is a scam, beware of it on Airbnb and steer clear of it.

Jeg har aldrig oplevet noget så dårligt.
Derfor kommer min bedømmelse på flere sprog for at advare mod at leje igennem Dancenter. Vi kom til noget fuldstændig faldefærdigt, og måtte tage hjem. Det hele var braset sammen både udvendig og indvendigt. En skam man ikke kan vedhæfte billeder. Og man får en total useriøs behandling. Vi spildte hele ferien og de penge vi havde sparet sammen. Vi blev tilbudt en kompensation på 500 kr. hvilket jo i sig selv et totalt latterligt. Sengene var så gennemtissede at de faktisk var uhygiejniske at ligge i. Der var ingen lamper, så der var mørkt i hele huset. Køkkenet var faldet sammen og ingen kloak. Toilettet var også braset sammen. Dørene kunne ikke lukkes fordi de var skæve. Der var ikke gjort rent selvom der var betalt for det. Terassen var rådden og trappen ned til haven var væk. Gardinerne var i stykker. Havens græs var over en meter lang. Grillen var så uhygiejnisk at vi ikke engang tog den ud. Møbler udvendig var faldet sammen. Liggestolene var rådne. . Jeg har videresendt billederne til alle andre udlejningsbureauer for at vise dem hvor skod agtigt Dancenter er.

I have never experienced anything so bad.
Therefore, my review comes in several languages to warn against renting through Dancenter. We came to something completely dilapidated and had to go home. It was all broken both inside and out. A shame you can't attach pictures. And you get a totally frivolous treatment. We wasted our entire vacation and the money we had saved. We were offered a compensation of 500 DKK, which in itself is totally ridiculous. The beds were so well made with pee that they were actually unhygienic to lie in. There were no lamps, so the whole house was dark. The kitchen had collapsed and there was no sewer. The toilet had also collapsed. The doors could not be closed because they were crooked. The house was not cleaned even though it had been paid for. The terrace was rotten and the stairs down to the garden were gone. The curtains were broken. The garden grass was over a meter long. The grill was so unhygienic that we didn't even take it out. The outside furniture had collapsed. The sun loungers were rotten. . I have forwarded the pictures to all other rental agencies to show them how shitty Dancenter is.

So etwas Schlimmes habe ich noch nie erlebt.
Deshalb kommt meine Bewertung in mehreren Sprachen, um vor der Anmietung über Dancenter zu warnen. Wir kamen zu einem völlig baufälligen Objekt und mussten nach Hause gehen. Es war alles kaputt, sowohl innen als auch außen. Schade, dass man keine Bilder anhängen kann. Und man wird völlig unseriös behandelt. Wir haben unseren gesamten Urlaub und unser gespartes Geld vergeudet. Uns wurde eine Entschädigung von500DKK angeboten, was an sich schon lächerlich ist. Die Betten waren so gut gemacht, dass es eigentlich unhygienisch war, darin zu liegen. Es gab kein Licht, so dass das ganze Haus dunkel war. Die Küche war zusammengebrochen und es gab keinen Abfluss. Die Toilette war ebenfalls zusammengebrochen. Die Türen ließen sich nicht schließen, weil sie schief waren. Das Haus wurde nicht gereinigt, obwohl es bezahlt worden war. Die Terrasse war morsch und die Treppe hinunter in den Garten war nicht mehr vorhanden. Die Vorhänge waren kaputt. Das Gras im Garten war über einen Meter lang. Der Grill war so unhygienisch, dass wir ihn nicht einmal herausgenommen haben. Die Außenmöbel waren zusammengebrochen. Die Liegestühle waren verrottet. . Ich habe die Bilder an alle anderen Vermieter weitergeleitet, um ihnen zu zeigen, wie beschissen Dancenter ist.

My experience with DanCenter as a homeowner has unfortunately been very negative. They have had major issues with settling payments correctly with me, and time and time again, I have had to spend time and effort just to receive the payments I am entitled to.

Several of my guests have also complained about poor customer service from the local office, which has been unhelpful when problems arose. Additionally, the cleaning has been unsatisfactory, leading to disappointing experiences for my guests.

I have now decided to switch to another rental agency because DanCenter is simply not trustworthy. It is worth noting that they handle customer service, marketing, and support from abroad – including a headquarters in India, where cheap labor seems to be more important to them than satisfied customers.

If you are considering renting through DanCenter – or listing your holiday home with them – I strongly recommend checking reviews in Facebook groups or other forums first. The chances of a bad experience are unfortunately very high.

I had a very disappointing experience with DanCenter. The cottage I arrived at was dirty, and I had to clean it myself upon arrival. Despite cleaning it thoroughly again before leaving, I was charged the full cleaning fee. Their lack of accountability and unfair charges have ensured I won’t be booking with them again. Very dissatisfied.

Avoid at all costs! An absolute scam. The house we rented was a disaster, absolutely filthy. We informed Dan Center but they refused to help. We had to leave and book an Airbnb ourselves. Dan Center promised many times to send someone out to review our claim but never did. We messaged and called them everyday throughout our stay to have them review the home we rented and refund us but no one ever came. In the end we lost hundreds of euros in money.

Avoid at all costs. Would 100% recommend Airbnb, where we had a lovely stay which was true to the photos and reviews.

We have a beautiful experience.