Not problem free but dealt with and resolved well.
I was sent the wrong number of items but when I queried it I received polite and helpful support and the issue was solved with excellent customer service. I was initially disappointed but was impressed with how I was dealt with. The customer service has made the difference between me going elsewhere and using David Shuttle again, which I will do.
Reply from David Shuttle
Dear Sarah,
Thank you for taking the time to review the service we provided you on your last order. I am pleased to hear that we were able to resolve the error swiftly and to your satisfaction.
Naturally I am very disappointed that your ordering experience was slightly dampened by this quantity error and wholeheartedly apologise once again for any inconvenience caused.
We have taken steps to prevent problems of this nature from reoccurring.
We endeavor to provide a 5 star service to all of our customers and apologise that we have not lived up to your expectations on this occasion. Should you have any further questions or issues please do not hesitate to contact me on 01494 670961 or enquiries@davidshuttle.com Mon Fri, 09.30-17.30.
Kindest Regards,
Lauren McNeil
Website Customer Services