Dell Reviews 

When our company finally reached an agreement ( = PRE paid support ! for damaged LCD on a laptop) they closed the support call and mentioned it could not be reopened for 10 days. And even our account manager can't reopen it. So after several weeks we are back at square 1 and are asked to open a new support case. If you are business customer think twice before relying on DELL. Time to 'manage' DELL is better spent on something that does improve your business.

Ordered two very expensive Dell laptops the midst of December and still have received nothing. Off course they blame the courier but no one knows where they are. Dell Customer support…..do they understand the word support??!!!
If you als for support or compensation the only answer you get is NO,NO,NO
The last time I ever buy from Dell. It is only a shadow of the Dell that it once was

I've got a Vostro 7590 and hit some issues. There was a malfunction with the touchpad, then an accident (my fault), then issues with the supply of the replacement parts (Dell seems to have stopped producing this model a few months after I bought it, though it was a new model), then some communications problems between Dell departments, and lastly but not leastly some Dell dept asking for old parts not replaced, etc.

Despite all this, would I still buy a Dell? Hell YES!

This is because I am very happy with the Dell SUPPORT! All the way from Dell Cares to On-Site support, they are always there when there is a problem. This is such a big contrast to my Lenovo experience!

In summer I was in Didim, Turkey for several months (and also now back) and they even came to that small town I was residing to fix the laptop. Probably if it was left to the mercy of some fine print in my support agreement, (I bought my laptop in The Netherlands where it is registered) they did not have to do it. But they did it. Dell Turkey sent a technician to my accommodation to fix the issue on site!
THANK YOU!
ps 1- Just one star less (because of the `system replacement team` at Dell NL thinking that the customer is a fool to replace his Vostro 7-series system with a a Vostro 3 or 5 series -at the end I had to wait for several months for the parts to get my laptop repaired instead).
2. My case, several repairs over some 6 months. So I just gave the last interaction.

Ordered Alienware-AW3423DW, the estimated delivery was in the end of November. However, when I was away I got mails about early delivery and couldn't stop it, and now the heavy/large monitor is in the UPS service point. Dell, do not provide any delivery estimate if you don't have a clue! Cannot trust you any more.

When i saw that too much negative reviews was about dell,the good thing that i did not order alienware x17 r2 otherwise i would have something bad,i mean look
At these reviews! People
Are mot Happy and i suggest to
Show all
These reviews to dell company. Is this Dell company is about? You just loose another new client.

HORRENDOUS SERVICE!!!
after 2 months still daring to ask what we have tried and ask for steps instead of fixing replacements!! After 8 motherboards for 4 laptops there is still no fix!!!!! FFS, do your dumb agents don't take notes all those hours we spend!!!!

Unfortunately at the office everything is Dell, it's seems that this is our biggest mistake ever!!

If you want service DON'T go with Dell!!!

Worst service in the world!!!! Never ever going to use Dell in personal life. We are contemplating to switcht to a different provider for all our workstations!!!

I tried to order 2 times on the website, both times they cancelled my order because of technical problems on their side. I had to run after my money to get it back. Next to that everytime the laptop was more expensive on their site. And still they wanted me to order for a 3th time. Not what I expected from this company! I ordered with another company that could deliver within 24 hours.

The reviews here are spot on - don't order a Dell laptop.

Ordered an XPS 15 laptop some time ago. The Website clearly stated that delivery would take one week, so I sold my old laptop a day prior to that and anticipated the new machine.

One day before expected delivery (!), I received an email that the order got cancelled because of a technical mistake on their end and I would not be receiving my laptop, at all. I thought it would be reasonable to contact support and ask if they could at least provide a discount on a somewhat similar (but more expensive) model, but they simply said this was out of the question, no compromise whatsoever.

Am now without a laptop and could not be more disappointed with how they handled this mistake. This would have been my third Dell laptop but I don't think I'll ever order one again. A real shame - the machines themselves are of really good quality and have been a happy customer up til now.

Also, refunding my money will take up to 7 whole days which is a ridiculously long time.

Update: they have come back to me with a response and have finally been offered a replacement model with somewhat similar specs for the same price.

I have had a very good experience with the customer service of Dell NL. Fast, friendly, and helpful.

In contrary to most reviews here I had a fantastic response from DELL when the fan on my laptop stopped working. I contacted their service department and they arranged for an engineer to come to my house the following day. A special mention to Dan Sherwood , the engineer who kept me updated on his arrival and managed to replace the fan in 10 minutes so I didn’t miss a meeting I had scheduled.

Do not ever buy a dell products they have a bad service, if something breaks dont expect to reach them or get any useful feedback

My Alienware broke down only a few months after the warranty ended. Dell was practically unreachable on the telephon and did not send me a box to pick it up - although i paid for it. Procedures are cumbersome, slow and chaotic. Very unprofessional, slow and not customer friendly at all. No relevant information on what needs to be fixed. Slow reaction due to customer service being located in Bulgaria - while the product was used in Netherlands. Apparently Dells should only be bought when you are willing to buy the extended warranty- or accept a lifespan of 2 years for the whole system.

Brand new DELL G3 overheating and randomly switching on and off. DELL customer service won't answer now that I have requested a refund for the faulty machine. It was bother from the off and I contacted DEll less than a month into ownership. DELL are terrible and the G3 nis useless. An overheating mess of a Laptop. Buy from DELL and expect the worst if you get a dodgy PC or Laptop. They don't want to know at all..... The DELL G3 is not very good. It overheats constantly and DELL KNOW THIS yet they continue to sell it.

Worst support service ever, I have been waiting for 3 months now to get my replacement after my laptop hard disk died 3 times in a row. People recommended Dell to me, but really go for Lenovo or HP instead...

How is it possible to take a hard drive from a computer, place it on an anti-static mat and replace it with another empty drive and the computer refuse to load the operating system, then place the original ssd back and the piece of crap that is DELL inspiron (That's a joke it doesn't inspire me). Refuses to load, repair and the laptop says that I'm missing some hardware (eh!!!!)
I've only used this laptop 6 times as it was a spare. I think i'll get more joy from smashing it to bits than I've ever got from this piece of crap. HELL WILL FREEZE OVER BEFORE I BUY ANOTHER DELL.

Simply appalling. My laptop recently broke. It is under warranty. I have been in communication with Dell customer support for two weeks now. In that time they have had me repeat tests I've already done, sent me links that do not work and tried to get me to pay for things that are under warranty. When I try to ask about any of this, they ignore the content of my messages and instead send me more links, often the same non-functioning ones.
I was astonished to check today and find that my support ticket was closed. My laptop is still broken, the links they sent to get (paid) fixes do not work.

worst computer company ever.
They do not give any support. I am already 2 weeks waiting, still no response or any reaction at all.

Good luck trying to reach customer service. Constantly referred to a dead line. Customer care just hanging up on me. Absolute disgrace!

My Dell Laptop Latitude 5490 was ordered by our international organization in the USA. Dell International should be very ashamed of their technical support department in the Netherlands. I asked for support two weeks ago and have not heard from them at all.