Diabetes Store Reviews 

779
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 245 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and very reasonable prices, noting that shipping is prompt and pricing is extremely favorable compared to standard retail options. Consumers also highlight the exceptionally easy ordering process on the website and appreciate the friendly customer support available when they need assistance. Some reviewers were not happy with shipping delays, noting that expedited delivery options they paid extra for did not arrive on time. A few other people also felt that receiving incomplete orders or incorrect item sizes was a frustrating experience during their purchase.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that shipping is consistently fast and... See more

Product

Consumers find product experiences to be largely positive, highlighting great quality and reasonable prices.... See more

Price

Customers had positive experiences with price, consistently reporting that products are offered at reasonable... See more

Order

Clients share positive opinions on order, highlighting smooth and efficient purchase processes along with... See more

Service

Reviewers mention positive feedback about service, expressing appreciation for how quickly orders are handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best customer service live folks answer the phone No AI. Like wise now days majority companies have phone listed you cannot get live person even after you follow the AI instructions. Having someone an... See more

Rated 5 out of 5 stars

I've been dealing with these folks for a few years now and they are TOP NOTCH. Fast deliveries and very reasonable prices considering what's going on lately. I get my diabetic needs from them consider... See more

Rated 5 out of 5 stars

Thank you for the good purchase service. I needed a replacement blood glucose reader, because I accidentally left mine in my pocket when I went swimming, and ruined it. The price was very good.... See more

Rated 5 out of 5 stars

Easy to use website. Quick deliveries, even with standard shipping. Pricing is favorable compared to standard retail. No prescription required for certain items where a pharmacy might ask for one. Use... See more


Company details

  1. #57 of 94 best companies in Pharmacy
  2. #7 of 8 best companies in Diabetes Equipment Supplier
  3. #19 of 32 best companies in Medical Supply Store
  4. #34 of 55 best companies in Online Pharmacy

About Diabetes Store

Written by the company

At Diabetesstore.com, we’re committed to simplifying the way individuals manage diabetes and other health conditions. We understand that navigating healthcare can be overwhelming, especially without insurance, which is why we provide direct, affordable access to the medical supplies people depend on every day.

We offer a wide range of medical and diabetic supplies. Everything from CGMs, CGM patches, glucose meters, and test strips to syringes, wound care essentials, and respiratory supplies. Everything we carry is carefully selected for quality and reliability, so you can shop with confidence. All of our products are available without insurance and at prices designed to make out-of-pocket care more accessible. In addition, we have competitive pricing, fast and discreet shipping, and responsive customer support that’s here to help if you ever have a question or need assistance.

We believe in making health management simpler by offering reliable, name-brand medical supplies with fast shipping, responsive customer support, and clear, upfront pricing. Whether you're newly diagnosed or managing long-term care, our goal is to ensure you never go without the tools you need. Your trust fuels our mission to provide affordable access to essential healthcare products, and we’re honored to support you every step of the way.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

779 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(779)

238 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience! Shipping was incredibly fast, and my order arrived sooner than expected. Everything went smoothly from ordering to delivery. Very happy with the service and will definitely order again.

August 25, 2026
Rated 5 out of 5 stars

Device as expected.

Device in good condition. Took a couple of days to learn how to use it.
Overall the Libre is not accurate. Gives vague idea of what blood sugar is, but not specific true value.

August 24, 2026
Rated 5 out of 5 stars

Best customer service live folks answer…

Best customer service live folks answer the phone No AI. Like wise now days majority companies have phone listed you cannot get live person even after you follow the AI instructions. Having someone answer the phone taking the order that is the human reaction. Otherwise we don't have "GODS" creatures to ineract with all be stupid AI and data centeres

August 12, 2026
Rated 1 out of 5 stars

I feel like they bait elderly people

I feel like they bait elderly people. They showed a picture of a box of 10 carnation instant breakfast it the cost was $1.17, not a bad price . Costco sells 40 ct boxes for about $14 bucks so you buy so many you make the cost. I ordered 19 boxes , what came was an order of 19 individual packets.
The return label came they put on it came from a suite number ( P.O. Box basically) in Fort Worth , Texas. So I called the Florida phone number and spoke to a representative named Jim.
Jim told me there was a parentheses at the bottom stating that you get a variety one of each. Didn’t you see it? He said I told him yes I saw it. I thought it was a variety box with mixed flavors. He proceeded to tell me no the price is $1.17 per packet. I told Jim that the picture I saw was misleading. It had a box of 10 carnation instant packets for $1.17 I ordered 19 boxes because I thought the cost would equal out me driving 20 miles each way to Merriville Indiana to Costco to pick up three 40 boxes. I asked him if he was nuts who in the right mind would pay $1.17 for a package of carnation instant breakfast when you can get a 10 pack for three dollars and something at Walmart or get a 40 bucks at Costco for cheap. I told him with shipping I could’ve gotten three 40 boxes or close to it for the same price.
It’s a scam , since then I went back to the same site. They no longer have the individual packets for sale and 10 packs are now $11 and $.77 or something like that. And now they have a return label right on their website. It’s not in Florida, but it’s for Elgin Illinois.
I feel that this company is a big scam to take advantage of the elderly at outrageous prices.

Then before I could file a Complaint with better Business Bureau and Attorney General‘s office in Florida Northwest Indiana, where I live at, had some crazy weather (tornadoes, high winds, and lots of rain). Our electric just got turned on last night. Our Internet just got back on this morning around three or four because it was still out when I went to bed at 11:30. Late last night I started cleanup. I had to throw out tons of food and start cooking the rest that was good and also start cleaning up the rest of the mess from this storm and outage today. I’ll finish cooking the rest of the meats and food so I don’t have to throw it out. And finish cleaning up the mess this weekend then I will check into filing a formal complaint next week.

August 8, 2026
Diabetes Store logo

Reply from Diabetes Store

Thank you for your one-star review!
As per our conversation on the phone, the product has two options. One option is for each of one, for $1.17 and the other option is for a box of ten for $11.75. You must choose the option you want before you can check out. You chose 19 eaches of one.
I just searched the internet and $11.75 is the lowest price I could find for a box of 10. Not sure about your Costco price.
If you want to send them back, feel free to send them back to us at:
Diabetesstore.com
RMA 104343
4381 NW 124 Ave
Coral Springs, FL 33065
Not sure where you saw the return label for Elgin IL. But the Coral Springs address is where you can send it for a refund.
If you want to call the Florida Attorney General about misreading the options on a webpage, please feel free to do so.
And Once again, Thank you for your One-Star Review!

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