See Tickets by Eventim Reviews 

123,481
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 10,394 reviews, reviewers had a great experience with this company. Customers frequently mention that purchasing tickets is a very smooth, simple, and straightforward process from start to finish. People really appreciate the quick access to event details and how fast digital tickets arrive directly in their email inbox immediately after payment. However, some customers also noted that they were frustrated by having to create an account and provide unnecessary personal details just to buy tickets. Others experienced annoying website errors or unexpected login issues that occasionally made the booking process feel rushed. Some reviewers also mentioned that these technical difficulties made the system quite stressful to navigate under time pressure.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the ordering process straightforward,... See more

Website

Users describe ambiguous interactions with the website, reflecting a high level of disagreement. On one hand,... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of differing... See more

Booking process

Reviewers highlight mixed experiences with the booking process. Many consumers praise the platform for being... See more

Service

Reviewers mention positive feedback about service, highlighting quick, efficient, and very easy ticket... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was a great concert venue with friendly staff and well priced drinks. Also no matter where you were, you could always see the action because it is a small venue. However the only bad thing was that... See more

Rated 4 out of 5 stars

Annoyed that the Southport airshow website says you can get concessions for a disabled adult. But then on the seetickets site, there's no obvious way of purchasing one. Other that. It was pretty seaml... See more

Rated 4 out of 5 stars

A good way to purchase and secure tickets. Having to have register and the. Log in to open the app in order to make the ticket purchase, I found a bit fiddly and went back and forth a few times before... See more

Rated 4 out of 5 stars

This was a relatively easy transaction. There was one issue, where I made a mistake and the form wouldn't let me correct the mistake. I had to go back to a previous page... something that is always wo... See more


Company details

  1. Event Ticket Seller
  2. Event Technology Service

Written by the company

See Tickets by EVENTIM successfully sell and deliver over 20 million tickets per year to a wide range of events across the UK. They operate as the official box office for a large number of concerts, theatrical venues and festivals including Glastonbury, SJM Concerts and many more. Over 99.95% of these tickets are delivered well ahead of the event, however See Tickets are not always in control of the delivery timescale for all events. If you have a complaint or a query relating to a specific order please email: trustpilot@seetickets.com


Contact info

4.2

Great

TrustScore 4 out of 5

123K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.2

All reviews

(123,481)

14,558 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great ticket site

Great ticket site, I got the tickets instantly once I'd paid for them, unlike ticket master who make you wait months and months. Highly recommend

September 7, 2026
Rated 1 out of 5 stars

You cancelled event and have not…

You cancelled event and have not refunded me for well over a month, your site says 10days and email response said 28 days before refund ,it is now way past those timescales, as a first time user this doesn't bode well for me ever using you again unless this is rectified promptly

July 22, 2026
Rated 1 out of 5 stars

Impossible to contact customer services…

Impossible to contact customer services for a phone call. We have an order with eventim.bg that has completely disappeared. We are trying to resell them officially as they're worth 260 euros and we can no longer attend, but can't do so because they've disappeared for reasons unknown, and we can't even get in touch with anyone to figure out whats happened. Very poor.

August 31, 2026
Rated 1 out of 5 stars

Lengthy

Systemnever accepts me actual password then all the time of doing a new one.
Then there is another issue doesnt like am x. Then card approval or veryifying. Takes over 15 minutes to buy a ticket.

September 5, 2026
Rated 1 out of 5 stars

Dreadful user experience re website

Dreadful user experience re website, app and emails! User journey convoluted, nonsensical and fragmented.
Culminating in being blocked from both platforms without a tangible reason.
Big Tech messing up.

September 6, 2026
Rated 1 out of 5 stars

App is rubbish

App is rubbish. Had to print off ticket from original order acknowledgement email as not showing in the app and no way to get them in there. Have just bought early bird tickets for next year's Edinburgh paychfest and they're not showing on the app either. Pure shite.

September 7, 2026

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