Never experienced such bad service in my life! My friend ordered a package on River Island for my birthday, I live in the US, they live in England. This was scheduled to arrive the day of my birthday 18th May. No sign of it. Still no sign for the next 4 days, and then my friend rings up, they decide to then tell us we have to pay duty on the items ordered, apparently it's in the small print... why wasn't it made clear so that the package wouldn't be held up? No one informed us it was even held up. When asked what would have happened had this not been paid we are informed that it would have just been sent back to the UK. I think it is completely appauling that they didn't tell us this! Why would they not make this clear and let us pay when we pay for delivery??? how were we supposed to pay it if we simply weren't told about the charge, and not told HOW to pay the charge. This is a $45 charge for tax too which i think it a bit much on top of delivery, especially since they are gifts. I have not had this problem with any other packages I have recieved from England in the year I have been here. They tell us on the phone if we supply an e-mail address and telephone number they will contact us shortly to tell us how to pay this charge... I get an e-mail saying the request has been acknowledged at 10am yesterday telling me I should get an e-mail in the next 24 hours... well its 3pm now and still no e-mail, and still no package. I am stunned at how badly this has been handled and I still haven't got my birthday present. It's hard enough being away from home on your birthday without the added hassle of trying to contact a company to get my package released with barely anyway to contact! I have never been more stressed out by a company in my life.
I think it's ridiculous that we have to pay a $45 charge in the first place, but am willing to pay it, yet they should make this clear at the point of purchace and they should give a CLEAR way to pay it... how are you supposed to pay a fee to get a package released if you are not told how and when to pay it?