Dreams Reviews 

I had a really nice experience shopping here. Faizan was very helpful, friendly, and patient. He helped me choose the right option without putting any pressure on me and was always happy to answer my questions and offer help.
Thank you

I am still waiting for a refund a month later after being advised by customer services to reject a delivery. After trying to contact customer services through chat, phone and email, I eventually had two separate email responses stating the same thing - that I am expecting a delivery tomorrow (I have not authorised this) and asking if I want to cancel it. Having clarified from my side, I have not received a response but am continuing to receive notifications about my "expected" delivery. I would only recommend if you like throwing money into the ether.

The Salesman was not pushy but very helpful and friendly. We tried the mattress analyser and then looked and tried various mattresses.
The sale procedure was simple. We had many questions which were answered satisfactorily. We now await delivery.

Had a very positive experience when we visited Dreams to purchase a new bed.
Katrina was very welcoming and friendly and she was very knowledgeable about the beds. She explained everything in detail and helped us pick the right mattress using the sleep station which was great. We were able to take our time to choose with no pressure at all. I would highly recommend Dreams and Katrina for great customer service. Thank you.

Excellent service from Dreams . We were seeking a new mattress using vouchers from previous purchases. Daniel who served us was extremely helpful, pleasant and polite and the whole ordering process went through very smoothly.
Five stars

Excellent and helpful member of staff.
Paul

We received our order but the mattress was missing from one of the beds.
The first notification I received about the short delivery came from the driver when he called at approximately 8:30 am. He informed me that they did not have the mattress and asked if I wanted to delay the entire order or accept a partial delivery. I agreed to take the partial order.

I had already disposed of the old beds and mattresses, as I had received no prior notification from Dreams that my order was incomplete. I was sent numerous texts reminding me of my delivery slot, yet no one could call to give me advance notice that an essential item was missing.
The staff in store were as helpful as they could be but I still have had no response from the Customer Service department after almost 3 weeks of me emailing my complaint.

Anabelle made sure we had the correct type of mattress. She was very helpful while we made a decision on which mattress to choose. It's a big decision and one you'll sleep on for a while. Her help was appreciated.

Great efficient service , delivery on time on the date agreed ,

Very helpful, used a bed to computer to decide best mattress for both me and my husband, once mattress was decided showed us different beds that would be suitable for us.

The team were friendly, well informed and helpful without being pushy. Would definitely recommend Dreams after my visit.

Very friendly and knowledgeable sales person.
Great product

I was very impressed with my shopping experience- dealt with very well, not pushy, gave plenty of options for us to decide.
Very professional and Informative.
Close of sale was swift, everything explained.

Super fast and easy to find a mattress that suited me.

The young lady that served us was very helpful, she gave us space to make our own decision and did not pressure us into a purchase. She had good product knowledge.

We were looked after very well and the order went through smoothly

I had a really positive experience at Dreams. The staff were friendly, helpful, and knowledgeable, and made the whole process of choosing a mattress easy and stress-free. We were given the opportunity to try and choose from many different mattresses, which made it much easier to find the one that suited us best. There was a great selection of high-quality products, and everything was explained clearly without any pressure. The service was excellent from start to finish, and we’re very happy with our purchase. I would definitely recommend Dreams to anyone looking for a new mattress or bed.

Great service from Kif, we will definitely return for future purchases, thank you

Everything that we needed to know was answered, and the attitude of the salespeople was very good

Very helpful & knowledgeable salesperson