Dyson UK Reviews 

Great products, but don't buy from Dyson direct.

We recently brought a CameraJet toothbrush. Faulty and won't charge from the factory.
Tried their tech support; extremely slow to respond. Took over an hour, they didn't want to listen to what we'd already done, clearly a low-paid worker working off a script.
Tried to tell us we couldn't necessarily get a refund.
Sarcastic little bugger.

It was a super clear case of a faulty (very expensive, high-end) product that they should have sent a replacement for straight away. Instead, a pile of customer pain - someone who never buy from them direct again.

Bought the camera jet toothbrush. Lasted 1 day battery issues, the mouthwash unit was leaking . They couldn’t send a replacement but don’t consider too many issues and build quality is poor

Ordered a replacement filter for my Dyson fan. Email confirmation states 3-5 working days for delivery. Ordered on 01/09/26. Item has not arrived and when tracking just says order processed. Called customer support to be told it’s actually up to 10 working days so they are still within the delivery timeframe! My order confirmation states 3-5 working days!!! Money has been debited from my account, Dyson have my money and I haven’t received my order!!!! Avoid at all costs!

Beware! I purchased a Dyson Vacuum from Currys on 30/07/2026 and already it is faulty. I contacted Dyson who are not able to collect for repair until 22nd September 2026 and then the repair will take a further 7 days. A replacement machine is not available due to Dyson having no stock and not knowing when further stocks will arrive! An alternative machine can't be offered even though there is stock due to the machine have 5 more attachments than the machine I have which is faulty. I contacted Currys who have just referred me back to Dyson. Think very carefully before deciding to buy a Dyson, I have always purchased a Dyson vacuum but I doubt this will be the case going forward.

Cordless vacuum cleaner V11
Total waste of money if you want it to use it as a vacuum cleaner, I spend more time cleaning the vacuum than I do using the useless thing, try contacting Dyson and that will be 1/2 a day you’ll never get back. You are better off buying a cheap alternative only so you feel better when the b***dy thing is standing in the corner not being used. It’s good for hanging ironed shirts on!!

I would not buy a Dyson product out of preference but my daughter has.
I bought an attachment for a product she had but it did not fit.
I couldn’t find the receipt, I had no order confirmation. Had I even bought a bonefide product.
Popped into Dyson at Bluewater shopping centre & saw a very pleasant lady. It didn’t fit any product in stock, she said it looked like bonefide Dyson packaging & gave me the customer service number saying they would assist.
I called at 6 pm. What excellent customer service. She took the serial number of the product it was for. Gave me the serial number of product I needed. Created a free returns label - she somehow found where I’d bought it from - for a refund of the item that didnt fit. What an absolute pleasure to deal with this helpful, polite, knowlegable & professional customer service agent. Makes ME even consider buying a Dyson something! Thank you

Dyson V15 Detect start/stopping after just over 2 year warranty period. Looks like a common problem. The only easy way to fix is buy a new body/cyclone at £175. Shocking!

The hoover is Dyson as I’ve learnt from experience Dyson products are expensive but quality is awful!
I spent over 1000 on the hoover it has only lasted me 2.5 years before it has broken. Same with the cordless Dyson Hoover had it less than a year it broke Dyson sent me part by part which was a pain you had to call for each part you could only order 1 part at a time you’d have to wait for the part to arrive before you could order the next. Then a year later the whole Hoover isn’t working but Dyson won’t replace it. Don’t spend your money with Dyson if your expecting thousand pound products to work for over 12 months

Order on 15/8. Was updated to say wait g to be picked up by royal mail on 17/8. Despite contacting customer service and being assured would be delivered within 48 hours its now 8/9 and still no delivery or response.

I purchased the new Dyson CameraJet directly from Dyson UK for £419.99.
Unfortunately, mine appears to have failed almost immediately during its very first use.

The toothbrush initially started and operated normally, but after approximately 30 seconds it suddenly switched itself off. From that point onwards I could not get it to operate again.

When placed on the charging dock, it did not show the normal white charging indication. Instead, it would intermittently make a “ding” sound while sitting on the charger, but nothing else happened and the toothbrush remained unresponsive. The handle also felt slightly warm to my hand while I was trying to charge it. I took it off of charge completely.

I tried both charging methods supplied with the product: the charging dock and the separate lead which connects directly to the toothbrush.

Neither made any difference. I also attempted the documented reset procedure. The only other sign of activity I saw was an extremely faint, intermittently flashing blue light around the “A” indicator, which does not appear to correspond with a normal operating or charging state.

In practical terms, a brand-new £420 toothbrush became unusable within roughly half a minute.

After this happened I searched to see whether anyone else had experienced something similar and found multiple reports from other early CameraJet owners describing devices becoming unresponsive within seconds or minutes of their first use, along with charging and battery-related problems. I obviously cannot say whether those failures have the same underlying cause as mine, but the similarity in the reported behaviour is concerning enough that I wanted to add my experience as another independent account. Dyson's own review system on their website is currently not working.

Dyson’s online returns process accepted the return without difficulty, and we will see what happens when I manage to return the item.

I had been genuinely interested in the CameraJet and was prepared to pay a substantial premium for what Dyson is positioning as a high end, oral care product. For it to fail almost immediately on first use is extremely disappointing, particularly at this price.

I will update this review once the return and refund have been completed.

My camerajet broke after 1 use. Terrible quality.

Terrible. Vacuum broke after less than a year and burnt my hand. Waited weeks for them to collect the repair and then the driver “missed me” and didn’t collect as he went to the wrong house.

I will not buy another Dyson product. All the vacuum cleaners that I have purchased, stop working before or just after the warranty expires. With this particular one, the robot cleaner, my first year warranty only expires at the end of November. I purchased insurance with the machine as well, which has been of no use whatsoever as it is still under the manufacturers warranty. And therein lies the problem. I reported the machine over 2 weeks ago to Dyson. Had to go through the whole painful troubleshooting process, to be told, its a software problem. We will escalate it and get back to you within 3-5 working days. A week later, still no word from Dyson. Called again. The same message, we have escalated this and will get back to you within 3-5 working days. Again a week goes by and nothing. So did it all over again. I have actually just raised a return with the store that I purchased it from. I am not interested. Sending it back for a refund. Poor products and even poorer customer care.

I wish I could give it 0
They cancelled my order on NO grounds.
2 weeks later, no refunds processed.

I purchased a Dyson product because it was advertised with **next-day delivery**. Unfortunately, my order was not delivered the next day, and it still had not arrived on the second day either.

I understand that delivery companies can have problems, but if Dyson promises next-day delivery, they should use a much more reliable delivery service. They really need to reconsider their delivery partner, such as DPD, and provide a better service.

The product itself may be good, but the overall buying experience has been very disappointing. There are plenty of other places where you can buy similar products with much better prices and more reliable delivery.

Very disappointed with Dyson and would think twice before ordering directly from them again.

Extremely disappointed – expensive toothbrush that can’t be used

I recently purchased the new Dyson toothbrush at considerable expense, but I genuinely believed it would be worth the investment given the Dyson name and reputation.

Unfortunately, how wrong could I be?

I used it for the first time yesterday and the battery became extremely hot — far hotter than I would consider safe or acceptable. Naturally, I stopped using it immediately.

I contacted Dyson this morning expecting them to resolve the issue, but I was extremely disappointed to be told that they would not offer me a refund.

This is simply not acceptable. This is an expensive product that has failed on its very first use and, more importantly, has a battery that is overheating to the point that I am not comfortable using it.

I am now left with a very expensive toothbrush that I cannot safely use and a very disappointing experience with Dyson customer service.

My advice to anyone considering buying this toothbrush: save your money and don’t bother. I certainly wish I had.

Sunday, the 6th of September
I had a message today to say I could be booked in for the 26th of September. I replied back and said yes I’ve not had a reply back within an hour so I had to ring up Dyson and try and get this booked in. I was waiting on the phone for an hour to speak to an agent. I kept me holding on for an hour and kept saying that my call would be answered in 10 minutes I was still waiting from 9 o’clock until 10 o’clock and they said your call will be answered in 10 minutes. I wasn’t happy when I got through the agent said I can only book for the 19th of September. I said no because I’ve had a message from your agent Facebook message to say they can book me in for the 26th waiting this length of time I would miss the slot so I spoke to the lady on the phone and I said to her this is not fair. I was told the 26th. It’s not my problem that I’ve been waiting on the phone for an hour so in the end she booked me for the 26th of September not happy with Dyson whatsoever.

What an awful experience. Bought the camera jet on launch day. Didn’t arrive next day as promised. No tracking at all as they had system issues. Finally delivered two days late. Broken on receipt, won’t charge, won’t light up, making electric fizzing sound. Spent two hours ‘troubleshooting’ none of which was relevant. Just sent video after video. Finally admitted it was broken. Replacement ordered, had to wait in to swap at point of delivery. Still no tracking but promised it was on its way. Waited in all day, nothing arrived. Check several times and told it would arrive. Now at the end of the day told they are out of stock. Totally wasted day. Won’t refund as that’s a different department. Complaint raised yesterday and told id get a response within 24 hours. Still nothing. A quick google will show you how many of these launch units don’t work out of the box. For such a premium product they are truly awful only to be matched by their customer service. Avoid at all costs.

4 days later, my machine is back at their warehouse, and I am waiting for a refund. But due to what else happened this week, I now had to reduce the stars given to 1.
During the last days I received an additional return approval with a new number - which will cause confusion, with there now being two different numbers, one of which will never show a successful return, a message that my - original - delivery was on its way, a message that my replacement was approved, and just now a message from DPD that my replacement delivery was advised, asking me to have the old machine packed and ready for an exchange.
If someone had told me that such chaos could happen at a big brand that presents itself as reliable, I would have laughed. But after meanwhile hours spent in their support live chat trying to get their desaster finally sorted, I have no humour left.

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Today I finally had someone in the support chat who helped me and organised a return. I had one of my AI bots draft the cancellation because of a defect which means that the hygiene argument is not valid. I will send the CameraJet back today and hope that the refund will work, too. As soon as it does, I will amend the review again.

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I had and have many Dyson products, which more or less work. (That's what the 2 stars are for.) So I decided to try the new CameraJet toothbrush. Which I deeply regret. It does not switch on again after working for around 30 seconds, whatever I tried. They promised a replacement but can't deliver since the thing is out of stock, and they refuse a cancellation because it's a hygiene product - which does not matter when a product does not work, according to consumer law! So I have now paid over £400 for a useless gadget that won't even switch on.

The promise of next day delivery never happened. Very expensive products which is not backed up with customer service expectation. Its now 4 days and still not received a product that was meant to be a birthday present which has passed. Customer support was extremely unhelpful saying system has gone down and can't do anything. Will never buy a Dyson product again.