easyJet Reviews 

No information when flight cancelled and then when you try and claim expenses they say you cant as you have asked for a refund on your flight. Note - do not claim a flight refund until all expenses are ready even if you have rebooked a flight as they refuse to pay - This experience has cost thousands

The customer service I received was entirely unacceptable. Direct questions were repeatedly ignored, and the conversation was ended without any explanation, resolution or meaningful attempt to help.

Despite submitting legitimate receipts and invoices, my claims have repeatedly been rejected, with the reasons for rejection continually changing. This lack of consistency raises serious concerns about the competence, fairness and transparency of the process. I have also raised formal complaints, yet there has been no genuine accountability, no adequate apology and no satisfactory resolution.

What makes this treatment particularly unacceptable is that the cancelled flight caused considerable inconvenience and distress to both me and my 98-year-old grandmother. Rather than handling the situation with care and professionalism, staff were dismissive, unhelpful and unwilling to take ownership of the failures involved.

This was not a single service error. It was a sustained breakdown in communication, complaint handling and basic customer care. The way we were treated was appalling, and the absence of accountability has made an already stressful experience significantly worse.

Helpful staff, easy to do what was required

Disgusting behaviour from easyJet!! We have completed our medical forms to cancel flight, they agreed to a voucher, 13 days later they emailed us to say the forms were incorrect. We went through the forms over the phone, they agreed our forms are okay and there isn’t anything more for us to do with our forms and to wait. EasyJet still won’t confirm if we are having a voucher now or not, the flight is in 36 hours!!! Never again!!

Very helpful and understanding didn’t take long to answer inquiries

The agent who helped me was polite efficient and knowledgable. Handled my assistance request with the minimum of hassle.

Fantastic special assistance support.

Friendly responsive customer service staff

Quick yo get through. Aleska was very helpful

Due to fly in less than 24 hours. Called to my father’s deathbed to say goodbye, he is passing from terminal cancer.

They won’t issue a voucher per the bereavement policy because he isn’t dead yet.

Their reason is that dying isn’t dead. Utterly vile, total barbarism.

They offered to move the flights, for a price. As if we’re still going away.

Cancelling other flights I have booked and moving them to another airline.

Utterly heartless.

I was able to understand what I needed to do next. I am trying to do that now. I have to get a new boarding pass showing I have assisted boarding

Jonohan - was extremely quick, helpful and polite, Thank you ever so much

Tried changing my flight dates online very confusing,but I got great help ringing easyJet directly

The chat bot is a waste of time. I had to ask to connect to a human where my question was answered.

Good experience and very easy to communicate with the person

Agent was very polite but unable to really answer questions,

The operative was very courteous and handled my request competently and quickly. She could not have been any better.

I appreciate the timely response and solution to my issue.