Bought a tv for my nan for chirstmas, after a few months the tv was acting up, at first i thought itwas my nan going crazy as i had a look at it and it was fine, then for no reason tv wouldn't turned on, after a bit of playing around it was the powerpack that failed. no problem, thought i'd returned it, packed it all up ready to go back, filled in the online rma request, strangly after about 15 minutes had a phonecall from ebuyer, they told me no need to send the entire tv back, and they'll ship out a new powerpack for the tv, 2 days later recieved new powerpack free of charge, was quite impressed with how quick it was, i've had some returns take months to get back!