I ordered £200 worth of stuff from Ebuyer. It was split into two packages. The first package Yodel have lost. Almost three weeks later Ebuyer have asked if I would like a refund but no sign of a response.

My second package - Yodel have failed to deliver twice and the only update I have got about this is when I ring up as their tracking system is not kept up to date. First time the depot was closed and second time it was recalled as on the wrong van. I'm terrified what will happen when the package will come. I've read awful reviews across the web of damaged or lost items and this is where it starts. I've wasted three days of annual leave, over £15 on phone calls to ebuyer and Yodel. Ebuyer have sent an email asking if they have lost the parcel. Yodel have said it is ebuyers responsibility?? I'm absolutely at a loss. No option to cancel, no compensation for all the calls I've had to make and no items. Three days lost so far. **updated - was finally delivered because I managed to find a helpful person at Yodel who sorted out everything and made sure the parcel was sent out - Its a shame that Ebuyer don't share the same concern. I received at best a blanket email offering a refund and no acknowledgement of the problems I've had.**

Sorry Ebuyer - I've spent thousands with you but you will never have me buy from you again. There are hundreds of computer sites and yours will just be a forgotten memory if you do not sort out deliveries.
TIm Craig