Returns on Ebuyer? I won't be returning as a customer for sure!
After purchasing a SSD 120 10 months ago it became faulty. After issuing an RMA to Ebuyer for testing, it was confirmed as such.
What next? Expecting some options, but no, merely an email saying I've been partially refunded (without even stating the amount.)
Call me crazy for chasing this up, it went like this:
1) Replace like-for-like
Ebuyer Answer: It's discontinued
My Answer: You're still advertising it on your site for sale with stock available
Ebuyer: (After checking properly) Yes but it's at a different price now from when you purchased so we do not have to replace it like-for-like.
2) Return to Manufacturer (x3 Year Warranty in the product description!)
Ebuyer Answer: Too late, we've partially refunded your account. You could refund us back, it will take time, then the manufacturer takes up to 28 days.....
My final answer is I will no longer purchase from them, they give their buyers no say in the RMA process and my belief is they will do their own RMA to the manufacturer, refurbish and once again-re-sell. Extremely poor show Ebuyer. Goodbye!
UPDATE 30-May-2013: It's been a week, despite the "just for show" response below from Ebuyer-heard nothing from them as expected.
UPDATE 05-June-2013: As expected, no response received at all, the cut copy paste job Ebuyer do to posts is simply lip service.
Reply from Ebuyer (UK) Limited