Review of Ebuyer (UK) Limited


Rated 2 out of 5 stars

Returns on Ebuyer? I won't be returning as a customer for sure!

After purchasing a SSD 120 10 months ago it became faulty. After issuing an RMA to Ebuyer for testing, it was confirmed as such.

What next? Expecting some options, but no, merely an email saying I've been partially refunded (without even stating the amount.)

Call me crazy for chasing this up, it went like this:
1) Replace like-for-like
Ebuyer Answer: It's discontinued
My Answer: You're still advertising it on your site for sale with stock available
Ebuyer: (After checking properly) Yes but it's at a different price now from when you purchased so we do not have to replace it like-for-like.
2) Return to Manufacturer (x3 Year Warranty in the product description!)
Ebuyer Answer: Too late, we've partially refunded your account. You could refund us back, it will take time, then the manufacturer takes up to 28 days.....

My final answer is I will no longer purchase from them, they give their buyers no say in the RMA process and my belief is they will do their own RMA to the manufacturer, refurbish and once again-re-sell. Extremely poor show Ebuyer. Goodbye!

UPDATE 30-May-2013: It's been a week, despite the "just for show" response below from Ebuyer-heard nothing from them as expected.

UPDATE 05-June-2013: As expected, no response received at all, the cut copy paste job Ebuyer do to posts is simply lip service.

May 23, 2013
Unprompted review

Reply from Ebuyer (UK) Limited

I am very sorry to hear you have been unhappy with the returns procedure at Ebuyer.

Unfortunately I am unable to locate the RMA from this review so cannot see the notes left by members of staff. I can however confirm if we are unable to offer a like for like product at the time your return is processed, if the item is outside the time we would issue a full refund, a proportionate refund would be offered.

If the manufacturer is happy to take the item back directly under their warranty, we can send the item back to you.

If you would like me to look into this further, please contact me at resolutioncentre@ebuyer.com with your RMA number and the name of this review site.

I apologise for any annoyance or inconvenience caused.

Kind Regards

Lucy

Ebuyer Resolution Team

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