Electronic Express Reviews 

17,328
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 868 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and reliable shipping methods, as well as the exceptionally friendly and professional support provided by the staff. Consumers often mention that the online ordering system is completely straightforward, making it simple to find desired items and complete purchases without trouble. However, some customers also noted occasional issues with delivery delays, damaged products upon arrival, or missing parts from their packages. A few people additionally mentioned encountering unhelpful service interactions, unprofessional staff behavior, or experiencing noticeable complications when trying to resolve product returns and replacements.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting prompt shipping, timely arrivals,... See more

Product

Consumers find product experiences to be highly mixed and unpredictable. While many buyers praise the great... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Order

People report ambiguous experiences with order processes, reflecting a clear divide among consumers. On one... See more

Service

Reviewers highlight positive aspects of service, describing experiences as fast, professional, and efficient.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice friendly help from online personnel. I found what I was looking for. Ordering process easy. Fast delivery. I had to return freezer however because it was defective. But pickup was quick. Only rea... See more

Company replied

Rated 4 out of 5 stars

I think Electronic Express did a great job. But the shipping was horrible. After my purchase I received a tracking number and date for the delivery. I took time off work and waited several days. Then... See more

Company replied

Rated 4 out of 5 stars

Very happy with my purchase. The only issue was my frig was damaged when it arrived. I can’t say enough about your sales associates. They were great in trying to make it right and gave me a reason... See more

Company replied

Rated 4 out of 5 stars

Honestly all was GREAT until delivery. The delivery guys were not the most service oriented. They left without letting my wife know and did not have the fridge in the correct location. When I got home... See more

Company replied


Company details

  1. #79 of 122 best companies in Electronics Store
  2. #14 of 26 best companies in Appliance Store
  3. #17 of 20 best companies in Computer and Accessories Store
  4. #18 of 20 best companies in Computer Store
  5. #6 of 6 best companies in TV store
  6. #2 of 2 best companies in Washer and Dryer Store

About Electronic Express

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

4.1

Great

TrustScore 4 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(17,328)

850 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

I was able to purchase a microwave and have it delivered within a week vs the same one that would take over a month with our local stores. I was frequently updated on the status and delivery times.
Overall a great experience.

August 18, 2026
Rated 5 out of 5 stars

Nice and professional

Nice and professional. They answered everyone of my questions. They sold me exactly what was advertised no tricks or false advertising. And quick shipping. All around great and trustworthy company to purchase from and a great price as well. A win, win. I would definitely recommend them and will definitely purchase from them again.

September 1, 2026
Rated 4 out of 5 stars

Poor

Poor, I am a longtime customer and the first time I have a problem with something I am treated like the worry I must say is TRASH because I am not believed and give it a hard time or I had to go to the loan company to tell them about my experience.

August 11, 2026
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Reply from Electronic Express

Thank you for the feedback. Your review has been forwarded to management to review.

Rated 1 out of 5 stars

I am very disappointment regarding a…

I am very disappointment regarding a recent order and the poor customer service experience that followed.
I received a damaged unit (weighing 55 lbs). Prior to purchasing, I was assured that any damaged item would be replaced at no charge. However, when I called to report the issue, I was told the unit could not be replaced and that I would need to place a new order instead.
Furthermore, I encountered two significant issues with the return process:
1. Unexpected Fee: I was informed by customer service that I could bring the item to UPS without printing the return label, as UPS would print it directly from their system for free. Upon arriving, UPS charged me a $3.18 minimum printing fee, leaving me with the choice to either pay out of pocket or carry the 55 lb item back home.
2. Incomplete Refund: Although I was promised a full refund—including the $50 shipping fee—due to the item arriving damaged, only a partial refund was initially issued. I had to call back to request the remaining $50 shipping refund because the original agent failed to include it.
This entire process resulted in a significant waste of time and effort, as well as an unnecessary out-of-pocket expense for an issue caused by a damaged delivery. The Electronic Express should reimburse me the $3.18 printing fee incurred due to incorrect information provided by their support team.

August 21, 2026
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Reply from Electronic Express

Thank you for the feedback. Your review has been forwarded to members of management to look into the situation you described.

Rated 1 out of 5 stars

Charge me too many times

When I purchased a iPad they charged me 3 times and I took they a long time to investigate and give me my money back

August 17, 2026
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Reply from Electronic Express

Thank you for the feedback. It takes the banking system several days to process refunds after we've issued them.

Rated 5 out of 5 stars

Good Experience

Placed the order, got good communication on progress & tracking as soon as it shipped in a timely manner.

August 31, 2026
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Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

Over all wanderfull experience!

great experience called confirmed delivered on time when they said they'd be there. Professional not in a rush took there time did as I requested dropped of in the kitchen where my laundry closet is they even offered to throw away the cardboard I declined bc I knew they had more stops but wanderfull overall experience I highly recommend the crew I had the overall process from ordering to them calling and confirming to actually being on time to dropping off and leaving was pleasant alot less stress then antisapated I would and will do it again

August 31, 2026
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Reply from Electronic Express

Thank you for the feedback!

Rated 1 out of 5 stars

I purchased a Nintendo Switch 2 from…

I purchased a Nintendo Switch 2 from Electronics Express on 8/30/2026 They cancelled my order on 9/1/26 after charging my card I called customer service and talked to the most rude person ever which is unacceptable The person told me the credit card company is the one that cancelled the order the credit card company said that was not true and the card was charged Electronics express cancelled my order because the Nintendo switch 2 price was going up on 9/1/26 It’s a shame that we have crooked companies like this I refuse to ever do business with rude unprofessional and most important dishonest people like this.

August 30, 2026
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Reply from Electronic Express

Thank you for the feedback. The funds for the purchase were retracted so we had to cancel the order.

Rated 5 out of 5 stars

Great Buying Experience

Great selection, competitive prices, free and friendly delivery, and best of all, a local/regional company instead of a generic mega e-tailer.

August 29, 2026
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Reply from Electronic Express

Thank you for the feedback!

Rated 1 out of 5 stars

Cancelled my order and did not inform…

Cancelled my order and did not inform me of the cancellation.

August 28, 2026
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Reply from Electronic Express

Thank you for the feedback. Your review has been forwarded to management to determine why you weren't informed.

Rated 5 out of 5 stars

Items were delivered during the…

Items were delivered during the estimate time. Delivery guys were professional and was careful with my items. Washer and dryer combo met my expectations

June 5, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

Gaood product

Gaood product - timely and informative delivery

August 27, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

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