Confusing service scheme, cannot get my dishwasher to be repaired
I purchased an Electrolux Excellence dishwasher from Elon Arninge in December. It stopped working in January, two weeks ago. When I called them, they told me to book a service from Electrolux, and I did that. Two days later, Electrolux cancelled it and told me they don't service this model, because it's an Elon exclusive model, and Elon has dedicated service for this brand (Electrolux Excellence). So I called Elon again and told them that. First, they redirected me to the shop, then the shop redirected me to their repair service, and there they told me to report it on Electrolux site. Electrolux site doesn't have a report form for that, so I called them again. They redirected me somewhere else, and after several calls I got to register a claim. Note that I have no knowledge how to call them directly, it has always been redirects, and nobody knows anything. A couple days later, a technician calls me and tells me that he has to wait for a spare part, and when he has it, he will call me and schedule a visit. He promised to call me next week. He didn't call me, so I called them again, and some more days later, they scheduled a visit. The technician came today (it's already 2 weeks with non-functioning dishwasher), and he was unable to repair it. He says next week they will have another spare part, and then he will call me to schedule a new visit.
This is just delay after delay, and they all shift responsibilities and make it very confusing for a customer to get service, let alone get service in reasonable time.
Update: It's three weeks after the dishwasher broke. Today, the technician came again, tried to replace a faulty part, but apparently it didn't help, so he installed a new dishwasher, which works so far. At least, there's no further delay.
January 31, 2025
Unprompted review