FairCar Iceland Reviews 

I have a reservation with Faircar for october which i wanted to cancel..turns out this company has stopped operating ! And now they wont cancel my booking and give my money back !! I cannot reach them by mail, phone,social media or thru their website. Big time scam !! I hope i can get help from someone in Iceland

NEVER rent a car from Fair Car.
We arrived at the airport in Reykjavík at midnight, but there was no car. After a long wait, we finally managed to speak to a staff member and were told that the reservation had been cancelled.
He couldn't explain why and refused to help us; he was very eager to end the conversation.
We had to find a nearby hotel ourselves.
We tried in vain to contact them to get them to pay for the hotel room.
I had to drive to their office in Reykjavík to speak with them.
I encountered a very rude employee who refused to help in any way; he claimed they had sent us an email about the cancellation, yet he couldn't show it to me.
It is a scam company.

My experience with Faircar Iceland was disappointing, mainly due to the lack of customer service.

Airport Pickup:
After landing at the airport, there was no Faircar representative waiting for arriving customers. One representative eventually arrived and took a single group of passengers. If you happened to miss that shuttle, there were no signboards, instructions, or staff available to guide you. You were simply left waiting without knowing when the next pickup would arrive. When I contacted them via WhatsApp, the responses were brief and unhelpful—essentially just, “Someone will come.” That is not the level of communication or professionalism I expect from a car rental company.

Fuel Policy:
When returning the vehicle, if the fuel tank is not completely full, Faircar not only charges for the missing fuel but also adds a €50 surcharge. I have rented cars in many countries, and I have never encountered such a steep additional fee for refuelling. The customer service representative initially allowed me to fill up the tank at a station right across the road, but then changed their mind, saying we would be late and did not let me proceed. It would have taken only about 5 minutes to complete.

Vehicle Condition:
The car itself was average at best. One of the power windows was faulty—it was difficult to open, and once opened, it was a struggle to close again. The vehicle clearly had maintenance issues that should have been addressed before it was handed over.

Toll Charge Handling:
Faircar sent an invoice first for an unpaid toll, which I immediately questioned because I had already paid it. After contacting the toll authority directly, they promptly confirmed the payment and refunded me where appropriate. Despite this, Faircar had already added administrative charges, charged my credit card immediately, and was largely unresponsive when I tried to resolve the matter. The issue could have been handled far more fairly and professionally.

Overall:
Faircar may offer attractive rental prices, and if saving money is your only priority, it may be worth considering. However, be prepared to compromise on customer service and after-sales support. Based on my experience, communication is poor, issues are not handled proactively, and you should expect to resolve most problems on your own.

I hope Faircar improves its customer service because that, more than the price, is what customers remember after their trip.

FairCar Iceland – A Complete Failure of Customer Service and Accountability
I rarely leave negative reviews, but after everything that has happened, I feel other customers deserve to know my experience before deciding whether to trust FairCar Iceland with their holiday.
I booked and fully prepaid a rental vehicle months in advance for my trip to Iceland. My reservation was confirmed, and I arrived at Keflavík International Airport expecting to collect the vehicle I had paid for.
Instead, I was informed that my booking had been cancelled, despite receiving no prior notification and having a valid prepaid reservation. I was left stranded at the airport at the start of a planned tour of Iceland with no vehicle.
I had no realistic option other than to hire another car immediately from a different company at airport prices. This cost me an additional £907, a substantial and completely avoidable expense caused solely by FairCar's failure to provide the vehicle I had contracted and paid for.
Initially, FairCar handled the complaint professionally. They investigated, accepted responsibility for what had happened, apologised, and confirmed in writing that they would refund my original rental payment and reimburse the additional cost of the replacement vehicle. They requested my bank details, which I supplied immediately.
Unfortunately, that is where the professionalism ended.
Despite their written commitment, no reimbursement arrived. Weeks passed. I sent polite follow-up emails. I received little or no response. I issued a formal Letter Before Action. That too was ignored.
Eventually, I had no alternative but to begin formal proceedings.
The original rental payment has since been recovered through my card provider after they accepted my dispute and issued a provisional refund. However, FairCar still has not honoured its separate written agreement to reimburse the additional £907 that I was forced to spend because they failed to supply the contracted vehicle.
As a result, I have now lodged formal complaints with the appropriate consumer authorities, including the Icelandic Complaints Board and the UK International Consumer Centre (UKICC).
What disappoints me most is not that a mistake occurred. Businesses make mistakes. What matters is how they respond afterwards.
FairCar admitted the mistake, accepted responsibility, promised to reimburse my losses, requested my banking details, and then failed to honour that promise. Had they simply done what they agreed to do, none of this would have been necessary.
I have spent months compiling evidence, corresponding with the company, pursuing reimbursement, and escalating the matter through formal consumer protection channels—all because FairCar failed to honour a commitment they themselves made in writing.
I sincerely hope no other customer experiences the same situation.
If you choose to rent from FairCar, I would strongly recommend keeping copies of every email, every confirmation, and every receipt, as you may need them if something goes wrong.
I will happily update this review if FairCar finally honours their written agreement and reimburses the outstanding costs. Until then, based on my experience, I cannot recommend this company.

Our experience with Fair Car Company has been an absolute nightmare. We rented a car two days ago, and the service has been appalling from start to finish.
Once on the road, we discovered the car was in a dangerous condition: there is a large crack in the windshield and a hole in the bumper. It is disgraceful to rent out vehicles in such an unsafe, unmaintained state.
The situation became critical when we suffered a tire puncture while in a remote area, leaving us stranded and at significant risk. Because it is the weekend, all local garages are closed. Our trip is now in jeopardy, and we have been left to deal with this alone.
We have never experienced this level of incompetence with any other rental company. We no longer feel comfortable driving this vehicle, as it is clearly unsafe and we do not want to risk further mechanical failures. We have requested to return the car immediately and be refunded for the unused days, as we refuse to continue our journey in such a dangerous vehicle, and they disagreed.
If you value your safety and want to avoid ruining your trip, do not use Fair Car Company. Stay away!

Arrived at the airport and was told that my name was not on the pickup list. Upon contacting FairCar/Nordic Travel Group/Rent-a-Wreck via WhatsApp, I was informed they were cancelling my booking. No notice was given, and they said they could offer no support or alternatives. Totally unreliable.

Avoid!!! Do not use this company!! They cancelled 3 days before our arrival via email, had to organise an alternative rental car days out, i'm still awaiting a refund almost a month later, its sinking in that they scammed me and stole my money, please do not use this company.

Booked my car 9 months ago. 5 days before I'm to arrive they called to cancel the reservation. How do you run a business like this? Lots of options in Iceland...Just stay away.

One day before our flight to Iceland this company canceled our van via email. We had booked it half a year in advance along with over a week’s worth of lodgings and activities along the Ring Road. Thousands of dollars seemed to be threatened and so we called the company for an explanation and help. The people on the phone seemed to be working remotely and had no information and didn’t care AT ALL that we were stranded. Maybe it was a blessing because the reviews of their service once getting a vehicle are horrible, as horrible as our experience.

Horrible service, do not use. We booked a rental car, our flight was delayed from Miami - Keflavik, and our luggage was delayed. As a result, we arrived slightly delayed to rental car company, leant they had cancelled our reservation 😢.
Did they pro-actively contact us in advance?No.
Did they have our contact details? Yes.
Did they ever contact us to say ”hey, we may have to cancel your booking unless you respond.” No
Did they provide any type of service? No.
Did they check whether our flight was delayed? No.
As a result, we had to book another rental car company, and had to pay € 500 extra for on the spot. Very sad. That is why we want to warn everyone about this awful car company. They should change the name to NoFairCar. I have travelled to 91 countries around the world, I use tons of rental car companies, this is the worst experience. Never again.

This rental car company is truly terrible, use at your own risk. 1 Star is to good for this company, if possible I would give it 0 stars

When we booked a car we arranged to be picked up from the airport. We advised the car company that we would be travelling with an 11 month old baby and required a baby seat

When we landed we had to wait over 40 minutes at the airport to be picked up. Whenever we contacted the office highlighting that we had a baby with us they said the transport was on its way and would be with us shortly so we had no idea how long we would be waiting for, by the time the transport arrived it was 40 minutes from when we first contacted the company

When the transport arrived the bus could not fit our whole party plus luggage so only the drivers of the cars (we hired 2 cars) could be taken to collect the vehicles. The rest of the party including an 11 month old baby had to wait at the airport

It took over 2hrs from us first contacting the car rental company to us coming back with the cars to pick up the rest of our party

Due to the terrible way this rental company handles customers you have to sign for the vehicle before you have seen it. There is no way to highlight if the vehicle has been damaged or is not in the same state because you have already signed for it

We then drove from the airport to Reykjavik, less than 50 km's. When we got to Reykjavik the front passengers tire was completely flat, even worse than just being flat the thread of the tire was showing. In the UK this is illegal and the police would take the car off of the road if found in this condition

When I called the rental company they said the tire was perfect, there was no issue with the tire and that I had to pay to replace the tire. I said I would bring the car back and they said that I would have to pay extra for petrol and I would still have to pay to replace the tire

When I took the car to the garage, the mechanic said the tire was in a terrible condition, the thread should not be showing around the edge. The mechanic also explained the reason for the puncture was the car had completely the wrong tires on for the time of year. The car had snow tires when it wasnt snowing this resulted in one of snow studs being pushed into the tire causing the puncture. So the company is making customers pay for new equipment instead of putting the correct equipment on the cars

We now have 3 days driving round Iceland with an 11 month old baby in a car with the wrong tires and support from a company that is frankly horrible to deal with

If you are happy to:
- have your family and loved ones left at an airport for 2hrs
- be given a car in an illegal condition
- have a company that denies any responsibility for any issues you might have
Then this is the company for you

The service we have received so far has been truly terrible and we will not use this company or any of its affiliates in the future

I booked through checck24, it said "in terminal" but its facility is at outskirts 6 minutes shuttle. I was waiting for the shuttle 20 minutes. Check in was per screen remote with bad speaking English staff. Bad explanation, ID card fell into the reader... The car had 280.000km + and was in bad condition. heating barely working... On the return I had been confirmed shuttle back to the Terminal at 6am. upon checkout the staff said max 6.30... DO NOT BOOK THIS COMPANY!!

DO NOT USE. I booked through "stress free car hire" via a comparison website and got badly scammed. They deliberately make you wait for ages at the airport terminal, then drive you out to the middle of nowhere and then, via a zoom style call set up, aggressively upsell you everything or tell you the car you wanted is not available etc. You've been waiting so long by this point you just agree. Unethical and unfair. The cars themselves are old, scratched, tyres are worn. Do yourself a favour, go with a reputable firm.

Very poor service. The car was old, the backlight didn,t work. Not polite people.
Difficult to find the company in the airport.

Travel is both my work and my hobby. I travel all over the world. Along with the Azores, Madeira, and Romania, this comes at the bottom.

The guy who picked us up at the airport was fairly quick to arrive. When we arrived at the site, as always with cheaper car hire companies, the lighting is dreadful to inspect the car. We couldn't inspect it properly until the next morning. It was a spent looking with a few minor marks. It was okay, but not great. However, the main issue was the tires. They were well-worn and hadn't been changed in a very long time. The worst tires I've ever seen on rental cars.

We had purposely booked an SUV (which they themselves say is 'suitable for the highlands'!!) for highland travel, but they basically ban you from using any road in the highlands, plus more. Do not trust this company.

When we were signing the papers, which took forever, the guy gave us a list of roads of which they ban you from using, expecting us to guess all these roads as we go about our holiday. Ridiculous.

Thankfully, we got through most our holiday without any issues. However, on the morning of our departure, we noticed that the car had gotten an inevitable flat tire. We had to change it ourselves. We were actually amazed that it didn't happen before with such dreadful tires.

When we got to the company, it was extremely slow service. It was almost comical how it is run. They take AGES to do things here. When it was finally our turn, we informed them of the puncture, and they had the nerve to charge us for it - a whopping €350 - claiming that they would have to replace the whole tire, for a small puncture, even though they had given us a car with already well worn-down tires.

We were not in the mood for arguing with them, so we let it go and just claimed from our insurance. Basically these cowboys are just getting insurance companies to pay to fix their crappy cars.

I definitely wouldn't recommend this company. You basically end up paying for them to upgrade their shattered cars. You may as well just go for the higher-end car rental companies. You'll end up paying the same anyway.

Fair Car / City Car Rental & Nordic Travel Group are all part of the same setup. Offering cheap car rentals just to lure customers into their scam setup. Rest assured that when you return the vehicle they will initiate their fraud. We did rent a Susuki that turned out to be worn out, filled with scratches and damages. We did of course take a lot of pictures - however when returning the car they claimed the door was windblown and ended up threatening us to pay 3600 EUR up front for the repair. They clearly stated that we would not be allowed to leave the premises before having paid. Obviously we have been disputing the damages and subsequently provided solid evidence that this is fraud. Unfortunately they are impossible to reason with so we will pursue the matter....

It started off by us finding out we are not getting our car at the airport, but instead have to wait for their staff person to take us someplace else. Once there, we were sent to a cabin to talk over the internet with some guy over Zoom (it was around midnight).

This guy told us the car we reserved is not available. He did not understand English well. He did not apologize. He looked annoyed that he has to do his job. After some time, he offered us another car. We were forced to sign the agreement before even seeing the car and they insisted on us showing our credit card on the camera, both sides of it. It might be a common practice, but that changes nothing on the fact that it is outrageous.

The car in itself was fine save for the last day of our journey when the engine would not start. I do not think a healthy battery does this when not used for a single day (we stayed the whole day at the camp the day before). The tech support insisted we use WhatsApp for communication and as soon as we did stopped answering our calls.

On WhatsApp, they took usually about 15 minutes to respond and again, I was not sure the person on the other end understands what I am saying (my English is C1 according to Cambridge) and at one point I had a very ChatGPT impression when he basically validated me on being wrong and then went on with addressing the issue. They sent us a taxi to jumpstart the battery and we got to return the car without other issues. I have to say that they sent us the money for the taxi.

So while nothing horrible has happened, we still wasted a day of our trip thanks to the battery problem and there was a very unpleasant feeling hanging above the car as we did not really trust it not to break somewhere on the road. DO NOT RECOMMEND!

Lowest price gave me a car with some dents and bruises (who cares?) which ran smoothly. Pickup and drop off at the airport was fast and went perfect. People in the office very nice. I would recommend them!

Was helping a German friend in a battle after they claimed that her Duster SUV was not allowed on road 864 and that she had to pay 1000 Euro fine.
Eventhough we sent screenshots of the rental agreement they doubled down claiming it was forbidden.

Studying the rental agreement I find it prposturous that they advertise their SUV (including land cruisers) as "suitable for highland" and then in the rental agreement they exclude pretty much every single F-Road, and probably every road that has a puddle on it because "no insurance covers water damage"

Avoid at all cost. If you have already booked, your cheapest option would be to book a car somewhere else.