This relates to FedEx in the Uk.

There is a major problem in that this is a franchise and the depots insist that "they are nothing to do with FedEx". This is backed up by there being disastrous communication between the Customer service team and the depots. The depots don't really believe in answering the phone so one is forced to ring the main Customer Service number who promise delivery etc. Thing is, the communication to the depot does not get through. End result - many hours on the phone, being cut off regularly, on hold too long, and no delivery.
Sort it out FedEx. Your brand is going downhill.
Bad - never use this company!