I ordered 2 of the *same* item, shipped to 2 different folks, on Dec 15th 2010.

One shipped on time and arrived when expected(12/20). The other was "out of stock" and the order placed on hold, right before Christmas. it is currently 12/21 and I am told that the order was filled, and placed on a truck, which will leave "today, maybe tomorrow". So in essence, I placed an order near Christmas, and they waited 6 or 7 days before shipping it. Up in the air at this point if this Christmas present will arrive on the 24th, or the 27th. Customer service basically repeated "Shhhhhyeah, nothing we can do."

Had I known that the order would be so long delayed in shipping, and that I would not be notified that it was on hold, I would have taken my business elsewhere. Which I will do in the future. Order with a more reliable company.