I placed a order on 12/06/2011 for a gift to be deliverd on 12/23/2011 and the gift never made it there but My credit card was charged. I called and spoke with a customer serv rep who was very rud and uncaring. I requested to speak with a supervisior, we spoke and she was to call me in 24 hours and never did. I called and spoke with another supervisior, and all he could do was either cancelle my order or fill out a form and track the order which will take up to 48 hours or more because he had to do everything by email to the vendor. On line it showed my order was at the supplier on 12/28/2011 so it was never sent. He could not even find who the vendor was. When I asked if he could give me a call as to the ststus of the order, he stated that he could not do that, he said that that was not doable that i would be contacted by email. After the embarssment i went through I will never order from this company again. Their customer service is crappy, they have no control of their vendors, and they can't come through with their products when ordered 3 weeks in advance plus they take your money when the product is not shipped. I cant find a corperate phone to call them and I cant get a hold of anyone else but their customer service to complain. This is not a good company to count on for gifts.