A gift from my brother arrived last night...I would not have even known who it was from, but finally found his name among the various labels on the outside of the box. It was chocolate covered cherries and several had broken in transit and inside was a nasty sticky mess...a tiny bit of syrup goes a long way. I called Samantha at customer service and believe she must of been sleep walking....no response except sorry. Then I emailed customer service and told them the info I had including Samantha's lack of concern. Reading the other reviews, they probably get a lot of complaints and it is now like water on a duck's back. I received an email back from customer service and they can't find my shipment....maybe because it was from my brother, NOT ME as I told them.

BTW, the chocolate covering the cherries must be more paraffin than chocolate...very little flavor and they do not melt in your mouth. I wish I could tell my brother all this, but he ordered it in good faith. I would like to know why he sends me garbage like this and our aunt usually gets a gift certificate to See's Candies from him.