I made a lot of bone-headed mistakes when booking 2 tickets to Asia. Your agent, Arif, in India was very patient in correcting it all. On top of it all I ended up a booking trip cancellation policy with RBC which showed up on my itinerary ( due mostly to my mistakes) as insurance declined.
I then went out and bought another policy with a local agent.
Several days later the charge to RBC for $260 was still on my card and RBC's policy is no cancellation after 48hrs. Was I stuck with 2 cancellation policies?
Your supervisor at flight network Dave Kline said he understood how this happened and had the payment taken off my credit card. ( I suspect they may have just absorbed the $260 themselves although the problem was mostly cause by my mistakes.) God Bless your service and generosity. May I, and whoever reads this long story,live to buy many flights from your company and give that $260 back to you many times over.

With Appreciation, - Lynn Dutertre