In March 2013 we worked on booking 2 tickets online (Calgary
- Amsterdam-Belgrade). There were 2 tickets showed with 2 different
prices, no real price difference, and both under $2000.
While processing request we was declined the second ticket.
There was an emergency to travel due to death in family (two sisters were travailing to mothers funeral) so we called Flihgtnetwork
customer representative. We were told the following:
Seats get sold fast so that is a reason we could not buy the second
ticket under $2000 because this is the Economy class. However if a
ticket is required on this flight, our only option is to proceed and
purchase the second ticket in the business section for almost $5000.
So we did buy it online with assistance and help of the representative on the phone.
The first issue appeared at the check in point in Edmonton where 3 attendants worked
on issuing a boarding ticket for the $5000 airfare - wait time 30
min.
When we got on the plane I was told that both tickets are economy class
and your attendant looked very surprised by the price of the second one.
Not to go too much into details and full experience of the flights - since we do not want to re-live it, here is summary:
From 4 flights that we were on only one was for first class ticket
That one from Amsterdam to Belgrade,
Furthermore, it was real struggle to find seat on the flight from Amsterdam to Calgary, and again it was economy.
I just want reiterate one more time. We were purchasing two tickets for the same flight.
After the first purchase, I phoned your number: (1-877-496-4815 “Specializing in Cheap Flights”  What a statement! )
I was told by your representative that second ticket I was considering to buy was "Business class" and that is the reason of this high price.

It was not short conversation and it involved "let me clarify this for you" ..
So, jump in price from roughly $2000 to $5000 (about $3000) was justified and explained as "business class ticket" as such information was provided, we proceeded with purchase.

Needless to say such "business class" service during the flight was not provided.
As additional note, I just want to express my personal sentiment at the end.
In the time if personal distress, it feels that your organization took every opportunity to take advantage of situation, for financial gain. And you are still doing it. It really feels like well-organized extortion case. We did pick you website since in our local Mall you have an office and you seemed more trustworthy. We will not make same mistake any time soon!


We did contact Flihgtnetwork via phone and email but were able to get only this:

Thank you for contacting Flight Network and giving us the opportunity to assist you. I have looked into file, however I see that this was booked in economy class. There are several booking classes within economy class, with each at a different price class. When the lowest price sells out the next lowest will reflect on our website. Usually the prices will increase as you get closer to departure due to limited availability. In this case the economy ticket was very expensive as the lower-priced, more restrictive economy classes were sold out.

When booking a ticket on our website the search engine defaults to economy class. If you try to book business class you would need to select "business class" in the search. The subject line and first sentence in the confirmation email would also state "Flight Network First and Business Class Airfares". I am not able to see that business class was mentioned on your booking.