Fragrance Direct Reviews 

40,773
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 592 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of authentic fragrances available at exceptionally competitive prices compared to traditional high street stores. Shoppers frequently state that purchases arrive very quickly, are securely packaged, and come with helpful delivery updates throughout the entire process. However, some people mentioned that certain orders experienced unexpected delivery delays or failed to arrive altogether. A few consumers also noted occasional issues with missing items from their parcels or products that were difficult to spray properly. Despite these occasional setbacks, overall satisfaction remains remarkably high among buyers.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Product

Customers had positive experiences with product, appreciating the genuine quality and great value for money.... See more

Price

Reviewers highlight positive aspects of price, noting that fragrances are consistently offered at competitive... See more

Order

Users describe positive interactions with order processes, highlighting speedy and efficient purchasing... See more

Service

Reviewers mention positive feedback about service, highlighting great prices, fast delivery, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Speedy efficient buying - usually have my favourite perfume at greatly reduced price. If you want genuine perfumes etc at prices far lower than any high street store, then shop with Fragrance Direct.... See more

Company replied

Rated 5 out of 5 stars

First time ordering from this company and would have given 10 stars if that was possible ✨️ Placed order on Monday and recieved my perfume on Wednesday. Amazing customer service and will definitely us... See more

Company replied

Rated 5 out of 5 stars

The quality of you merchandise cannot be faulted. Your deliveries have always been on time as promised. The one occasion that there was a problem you resolved it rapidly and efficiently. Your pric... See more

Company replied

Rated 5 out of 5 stars

My order was sent from Fragrance Direct 4th December. Shortly after Royal Mail said it would be delivered 5th/6th December. The status is still the same at 18th December and it’s been impossib... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics Store
  3. Hair Product Store
  4. Skin Care Clinic
  5. Wellness Center

About Fragrance Direct

Written by the company

Prices so fabulous, why would you go elsewhere?

Fragrance Direct is a leading beauty retailer based in the United Kingdom, stocking over 2,000 products from hundreds of big-name brands, designer labels and high street favourites.

Launched in 1993, we specialise in selling branded beauty products, including fragrances, makeup, skincare and haircare essentials, along with a full range of gift sets.

Originally focusing on the fragrance market (hence the name!) we went from strength to strength. We took this knowledge and expertise, listened to our customers and sought to become the obvious choice for all your beauty needs. We are forever expanding our ranges, sourcing the products you are looking for, following trends, offering luxury brands as well as making sure that we are always focused on stocking all your essential beauty items.

We regularly update our ranges, building relationships with the brands to bring you first-class ranges and brand new releases from the best-known fashion labels and beauty brands at low prices. Our huge collection is influenced by the latest shopping trends and innovations. In our online store you’ll find international names like Paco Rabanne, HUGO BOSS, Calvin Klein, Armani, Yves Saint Laurent and Marc Jacobs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

41K reviews

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4.7

All reviews

(40,773)

487 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service.

Excellent service.

November 19, 2025
Fragrance Direct logo

Reply from Fragrance Direct

Thank you for your feedback and kind words about our service.

Rated 5 out of 5 stars

Fragrance Direct

Fragrance Direct always my first choice for perfume and aftershave. Great service and great price always

April 8, 2026
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Reply from Fragrance Direct

We're so pleased to hear that we are your first choice for perfume and aftershave! We truly appreciate your kind words about our service and prices.

Rated 5 out of 5 stars

Great value

Great value
Delivery on time

May 2, 2026
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Reply from Fragrance Direct

We're glad you enjoyed your experience and appreciate your positive feedback. We always aim for timely delivery.

Rated 5 out of 5 stars

Happy customer

The perfume smells really good and always receives compliments. The delivery was also on time. Great customer service.

December 24, 2025
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Reply from Fragrance Direct

We're so happy to hear you love the fragrance and that it brings you compliments! We appreciate you noting our timely delivery and great service.

Rated 5 out of 5 stars

Website was easy to use

Website was easy to use. Men’s perfume was a competitive price and was delivered promptly.

June 9, 2026
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Reply from Fragrance Direct

We're so happy to hear you found our website easy to use and appreciated our competitive pricing and prompt delivery! Thank you for your kind words.

Rated 4 out of 5 stars

Good

Very fast despatch thankyou

June 6, 2026
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Reply from Fragrance Direct

We're so glad to hear that your despatch was very fast. We appreciate your positive feedback!

Rated 5 out of 5 stars

I've bought loads of fragrances from FD…

I've bought loads of fragrances from FD over the years but the Club De Unit I purchased most recently stands out. I've come out of every interaction with FD happy.

December 15, 2025
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Reply from Fragrance Direct

We're so happy to hear that you've consistently had positive experiences with us over the years and that your recent Club De Unit purchase stands out! We truly appreciate your continued loyalty and kind words.

Rated 5 out of 5 stars

Lovely fragrances and a fake tan that…

Lovely fragrances and a fake tan that does not streak.I adore the range and the prices are good. Lanvin is what I normally wear..

June 11, 2026
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Reply from Fragrance Direct

We're so happy to hear you love our fragrances and streak-free fake tan! It's wonderful that you appreciate our range and pricing. Thank you for your kind words.

Rated 5 out of 5 stars

Nice

Nice, lasts longer than I anticipated.

January 17, 2026
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Reply from Fragrance Direct

We're so glad to hear our product exceeded your expectations regarding its longevity! We appreciate your kind words.

Rated 5 out of 5 stars

Fantastically priced

I 100% recommend Fragrance direct for your favourite perfume. Mine is Carolina Herrera 212 NYC and is priced brilliantly compared to anywhere else on the internet or in store. I’ve been using them for several years now to buy this and several others. Always price compare with these guys before you buy your favourite scent.

May 22, 2026
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Reply from Fragrance Direct

We are so happy to hear that you consistently find great value and your favorite Carolina Herrera 212 NYC with us! It's wonderful to know that you've been a loyal customer for several years and trust us for your fragrance needs. We truly appreciate you recommending us to others for price comparison. Thank you for your fantastic feedback!

Rated 5 out of 5 stars

Good company

Very nice perfume always buy it for my daughter delivery on time reasonable price

August 5, 2025
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Reply from Fragrance Direct

We're so happy to hear you consistently enjoy our perfume for your daughter and appreciate the timely delivery and reasonable price. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great delivery

Great delivery
Worth price

June 2, 2026
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Reply from Fragrance Direct

We're so happy to hear that our delivery was great and that you found the price to be worth it. We appreciate your positive feedback!

Rated 4 out of 5 stars

Good 👍

Good service great selection, one thing thou one got perfume which dont work much getting very hard to spray . Yet apart from that all great things

June 2, 2026
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Reply from Fragrance Direct

We appreciate you leaving your feedback.

Rated 5 out of 5 stars

Easy to order and prompt delivery.

Easy to order and prompt delivery.
Good pricing!

May 9, 2026
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Reply from Fragrance Direct

We're happy to hear that our ordering process and delivery met your expectations, and that you found our pricing good. We appreciate your positive feedback!

Rated 5 out of 5 stars

Very good service

Very good service.
Always on time

January 8, 2026
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Reply from Fragrance Direct

We are so pleased to hear that you consistently receive good service and that we are always on time. Your feedback is greatly appreciated!

Rated 5 out of 5 stars

Absolutely Love the Perfumes I've had…

Absolutely Love the Perfumes I've had from Fragrance Direct, my Deliveries always on Time.

May 31, 2026
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Reply from Fragrance Direct

We are so happy to hear you love our perfumes and that your deliveries always arrive on time! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Great service fast delivery bought for…

Great service fast delivery bought for grandson he loved it great value for money would recommend

May 29, 2026
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Reply from Fragrance Direct

We are so happy to hear that your grandson loved his purchase and that you found our service and delivery to be excellent. Thank you for your kind words!

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