Gap Reviews 

After reading reviews, I realized that people actually dealt with what i did. I ordered school clothes for my daughter, they said it was delivered. No delivery. I tracked my order and it claimed it was delivered but had no address, just the city (to UPS). Then all of a sudden i tried to call and they claim the order was cancelled. Since when? How can it be cancelled and delivered at the same time??? Scam and very poor service! I am disappointed and livid

If you buy something and the size is wrong (when it’s normally right) be prepared to pay around 18 euros in total for shipping, retour and shipping again to get the right size.
Retour costs 8 euros which is a lot. They say it’s because their warehouse is in Czech Republic, but that’s not known beforehand and shouldn’t be the customers problem.

Worst experience ever. I found a hoodie in Gap store but couldn’t find my size, the cashier told
Me that I can order it online and will be shipped to my residence. I went only and placed the order as a guest, to save time in signing in. My card got charged and all went well till after a day, I got a email order cancellation for fraudulent charges, so called my credit card and they informed me no fraudulent activity was detected on their end. So i went back on Gap online and created an account hopping this will solve the issue, placed the order again, same thing after 24 hours got notification that the order was canceled. So I called online Gap, I literally was on hold for 1 hour to speak with a human representative, because there newby AI technology cannot help with anything besides read back the cancellation notice. Finally got transferred to human being. I explained to her what was going on, she wanted my banking information so she can reach out to my bank to verify my identity. I was like No! I already spoke with my credit card and they informed me that gap is canceling the order not my credit card. She confirmed that Gap canceled the order because my information did not match, kept repeating the same thing she needs to contact my actual bank to verify my identity. I double checked my information on line everything looks good, informed her that my information is correct online to go ahead and release the product, so declined and wanted my actual bank information to verify it. Well am paying for the item, not the bank, they are not handing me a free hoodie, so, why you want my banking information to verify my identity. Felt like they don’t believe what I was saying and keeps asking for my banking information. So I told her am using CashApp to pay for my item, she said they don’t take Cash App. So I gave her my Visa card, she requested the issuing bank so she can call them and make sure it’s me. I felt like a thief trying to steal an item. GAP never again I’ll be shopping at GAP store or online, this is not acceptable. YOU don’t have problem taking my money at the retail store but want to give me hell on your online portal.

Boycot Gap. They have production in Jieyang, China. Major animal abusers. Look up the story of Wang Wang. Make them enact laws protecting animals.

The fabric of the shirt I got feels cheap and it frayed after one wash. Not what I expected from Gap.

I ordered 16R trousers but received size 12. Trousers well made,they nearly fiitted so just wondered about their sizing. I wrote a review saying this, but they did not publish saying it did not fit their guidelines

Glad they still offer talls. Shirts in particular are so oddly odd and trying to be cutting edge and trendy...wish they went back to making classic pieces for us middle-aged women who can afford to buy nice clothing in tall sizes.

so for the 2nd time in a month gap puts my order into " awaiting cancelation " with NO notification to me, it is only because of my due diligence of constantly checking my order status due to the last screw up that I then discovered this. There's no communication about it ,they just cancel it I've gone through thescenario with them as to why the billing and shipping are different they don't seem to learn their lesson their office hours do not coincide with Pacific time even though they're a West Coast based compan. Although I think their product has good price value for quality and fashion timeliness they're online experience has been nothing short of horrendous for me on a repeated basis be forewarned.

I will never order from Gap again. My order was never delivered. First the email said it went UPS access point. Then when I called customer service they said it went to a post office far from my home. Because it was delivered to a post office, they couldn’t cancel the order or refund me, and I would have to wait weeks until the post office sent it back and they receive it. Horrible experience

Poor poor customer service

Gap Sweden online is a scam. I never received my order and all the contacts they have on the website and in the e-mails don't work.

Made an order for 7 pairs of jeans on line 3/28/36. Received the wrong items on 4/13/26. On 4/14/26 I CALLED customer service to reorder and make sure and confirm I ordered the correct items, after being on the phone for 40 minutes placing the order I was told I would receive the order in 5 days. On 4/22/26 I received the wrong items again. On 4/23/26 I called customer service again and while speaking with customer service for 53 minutes I was disconnected so I called back and spoke with another customer service representative for another 22 minutes and was not satisfied with the conversation so I hung up.

I started going to the Gap with my parents in 1969 at the San Francisco store because my parents were friends with Don and Doris Fisher. I will never shop at any Gap owned store again. The worst customer service of any company I’ve ever dealt with.

The employees at The Gap store in Deer Park, IL are amazing! Friendly, knowledgeable and super helpful.

Highly recommend!

Rude employee didn't ask once if I needed help for me family. It took my ten minutes to get the employee off her phone to get any help .I had did all my family's back to school shopping at the Gap. Had $2,300 of items. Once I finally recieved help all the employee was worried about is how fast she could get back to her phone messages. She let me know all the clothes were nolonger on sale discount. I told her I never seen the fake sal3s ad and had more than enough to purchase anything they sale. Are shopping day just begun we had several other stores to visit.I will never shop the store again . Most of the clothes was out of date, the service was bad and the store sm3lt like a strong old lady perfume the kind that takes your breath away. It's a CHINA 🇨🇳 owned company. BLACK ROCK INC.

This really is a bad company. They have no morality when it comes to working with customers. I've repeatedly had issues with deliveries being made to the wrong address, and being lost. That happened 2 times last week. On the last shipment, they denied my claim, and sent me a report card (not kidding), showing that I had problematic returns, Yes! I have b/c they seem to be unable to deliver to my home. I went as far as to contact the delivery service ahead of the last shipment to ensure I would get the package, that did not work.

Great sale anc friendly employees

After paying my parcel I had to send it back (poor quality)- but I have found out, sending back is possible only on my expenses. This was one month ago, still waiting for my refund!
Never ever shopping from Gap!

Too much delay in items, I am waiting for 1 week..this is not happy satisfaction... I don't order from here in my entire life.. very bad experience

I purchased 5 items on Nov 30. Got an email stating my items would be delayed on Dec 4. I waited as it’s a busy time of year. Nothing arrived and my shipping info status has not changed in one month. I called on Jan 2 and customer services explained that the item had been lost but as I had not called within 30 days I would not receive a refund (not even store credit, which I would have declined). I had no communications from Gap about this since the email about the delay. I had to go through my credit card company to dispute this charge. It’s a complete joke.

GAP is now a total let down. There is new management and the change is painful. The style and quality of clothing, especially their underwear has gone backwards, while paying more. Highly disappointed, as I have been a customer with GAP for more than 20 years