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Freelancer Reviews 

19,906
•
TrustScore 4.5 out of 5

4.5

Business to Business Service
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Review summary

Created with AI, based on recent reviews

Evaluating 3,226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dedicated support team is exceptionally professional, extremely polite, and consistently guides new users very smoothly through the entire onboarding process. People really appreciate how quickly helpful agents resolve technical difficulties and answer any complex questions with great patience, clear communication, and dedication. However, some reviewers were not happy with customer support response times when experiencing urgent problems, communication gaps, or unexpected delays. A few users also noted ongoing challenges regarding account access, platform changes, and technical issues that made getting timely professional assistance quite difficult.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, professional, and friendly... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being helpful,... See more

User experience

Users describe positive interactions with user experience, highlighting helpful support and smooth onboarding... See more

Service

Reviewers highlight positive aspects of service, praising the safe and professional environment along with an... See more

Response time

Customers had positive experiences with response time, noting that issues were often resolved in less than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was face problem about my contest prise money. after i talk freelancer support they quickly solve it. I am happy to work here freelancer . com they are friendly and cooperative also support assistan... See more

Rated 5 out of 5 stars

I’m currently working on an hourly project that was accepted at $12 CAD/hour for 40 hours per week. However, my Freelancer time tracker was still capped at 10 hours per week, even after I had... See more

Company replied

Rated 5 out of 5 stars

I have few problems Lance B assist me and let me know the solution 100 percent satisfied with the experience. thanks again Lance B

Rated 5 out of 5 stars

I would like to especially thank Danette O for her excellent support and guidance throughout the onboarding process. She explained everything clearly and professionally, making the entire process smoo... See more

Company replied

Company details

  1. Business to Business Service

Written by the company

Ten-time Webby award-winning Freelancer.com is the world’s largest freelancing and crowdsourcing marketplace by total number of users and projects posted. Over 24 million registered users have posted more than 12 million projects and contests to date in over 950 areas as diverse as website development, logo design, marketing, copywriting, astrophysics, aerospace engineering and manufacturing. Freelancer Limited is listed on the Australian Securities Exchange under the ticker ASX:FLN.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(19,906)

3,131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 5 out of 5 stars

Thank you so much

Thank you so much, Danette! Really appreciate your help today 😊 I’ll definitely check out the docs and video. And yes, I’ll make sure to follow the SLA and keep everything compliant. Thanks again!

September 8, 2026
Unprompted review
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Rated 1 out of 5 stars

Not satisfied fully

September 7, 2026
Unprompted review
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Reply from Freelancer

We’re sorry to hear about your experience.

We've sent an RFI(Request for Information) to you so that we may be able to dig deeper regarding your concern. Kindly respond the RFI.

Alternatively, we'd like to suggest that you contact us at support@freelancer.com, and tell our chat agent or indicate on your ticket that you already have a Trustpilot review and that you’re instructed to contact them for assistance. Give them the exact issue that you have here, so we can have an easier way to connect and sort your queries.

Hope to hear from you soon.

Rated 5 out of 5 stars

Helpfull operator

Well I couldn't register, as I'm not in my native country, but Joan was super helpfull. Even got my refund as I already transfered money to the platform. Great service.

September 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Lance B. helped me reactivate my banned account

My account was banned because I did not verify my account and complete KYC verification. I had to open a new account to contact the freelancer team in chat. Finally, Lance B. helped me out, from reactivating my account to getting my money back. Thank you, Lance B.

September 7, 2026
Unprompted review
Rated 2 out of 5 stars

Broken Dispute System Allows Inactive, Abusive Clients to Freeze Earnings Indefinitely

I recently completed a project perfectly, and Freelancer.com’s own support team reviewed my Git logs and officially verified that my deliverables were flawless.

However, the client became hostile, used abusive language, and completely abandoned the platform over 90 days ago. Instead of protecting the freelancer who did the work, Freelancer.com locked my hard-earned funds. For months, I have been stuck in an automated support loop with agents robotically repeating that they need "client confirmation" to release the money—from a toxic client who vanished three months ago.

Even when a support agent finally stepped in and gave the client a strict 7-day deadline to respond before taking action, they still failed to release my funds when that deadline passed.

The platform enables bad-faith clients to hold your money hostage indefinitely. Their dispute and support systems are a complete sham designed to stonewall you with copy-paste templates until you give up. They are happy to take their platform fees, but they offer absolutely zero protection for the freelancers doing the actual work.

May 8, 2026
Unprompted review
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