hart&heim 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I love the gadgets and gifts. The product quality is very good and prices are also very reasonable. Delivery time is a plus. Highly recommended!

Rated 5 out of 5 stars

Excellent Service. I had the wrong item sent to me, I sent them a message and got a response straight away. The staff member was extremely friendly and understanding. They had the correct item express... See more

Rated 5 out of 5 stars

Cheapest price + postage found on net here found for Mr.P tape dispenser. Great communciation and fast postage - what more could an online customer want! Will definitely recommend and shop here... See more

Rated 4 out of 5 stars

I found the perfect birthday present for my nephew through hart & heim it was totally unique! I also managed to buy a few other goodies and although they were out of stock of one item their prompt em... See more

Company details

  1. Kitchen Supply Store
  2. Bathroom Remodeler
  3. Clothing Store
  4. Furniture Store
  5. Gift Shop
  6. Hobby Store

Information provided by various external sources

Get the latest gadgets and gifts with Free Delivery on orders over AUD150. We have gadgets, gifts and gizmos for all occasions - Christmas presents, Birthday presents, Valentines day gifts or no particular reason at all!


Contact info

All reviews

(25)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Excellent Service

Excellent Service. I had the wrong item sent to me, I sent them a message and got a response straight away. The staff member was extremely friendly and understanding. They had the correct item express posted the next day and it arrived the following day. They then advised to keep the incorrect item and recommended to donate to charity which I have done. Extremely happy with the product received, well priced, arrived quickly and excellent customer service.

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

Fast and Seamless ordering, great products

Bought a diffuser and oils from their site, postage was free over $99 so my diffuser was sent freight free. It was processed and sent that very day, which is amazing.
The product is ceramic and looks beautiful.
Thank you, I will be back

October 6, 2020
Unprompted review
Rated 5 out of 5 stars

Best Customer Service!

hart&heim have been more than accommodating, I mistakenly had my order sent to the wrong address. I messaged hart&heim on facebook and they got back to me so quickly and resolved the issue - even got me free shipping! The person I spoke to was so friendly and helpful.
Will definitely be buying from hart&heim again!

December 27, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fast postage, excellent service

I ordered 3 items from the website and a few days later the parcel arrived. The products were as expected, the price was good, and the staff member to which I spoke to make the credit card payment was very helpful and efficient.

May 9, 2014
Unprompted review
Rated 5 out of 5 stars

Would recommend again!

Cheapest price + postage found on net here found for Mr.P tape dispenser. Great communciation and fast postage - what more could an online customer want!

Will definitely recommend and shop here again!

January 19, 2012
Unprompted review
Rated 4 out of 5 stars

Something for everyone

I had been looking for a particular product with no luck until I found this website. Very quick delivery time. Great website.

November 28, 2011
Unprompted review
Rated 4 out of 5 stars

Unique Christmas Gifts

The whole process, from the website to delivery was very good. It is great to be able to purchase unique gifts from the comfort of your chair. It certainly makes Christmas shopping easy.

November 24, 2011
Unprompted review
Advertisement
Rated 4 out of 5 stars

Product found & delivered

Great website - lots of products. Found what I wanted. Was easy to order, easy to pay for, and arrived at my front door in no time at all. Will use HartandHeim again. Thank you :-)

October 1, 2011
Unprompted review
Rated 1 out of 5 stars

Crap service for online store

Purchased a couple of items for a fathers day gift a week before fathers day, so paid the extra for express postage just to make sure we received it in time. Called the day after to check that it would be sent and was told it was in stock in another store, would be transferred and posted by the wednesday. Which given it was coming to brisbane Metro should mean it would arrive by thursday. Perfect. WRONG. called up to check on thursday and was told neither item was in stock so would have to wait probably till the following week. Called the following week, had no idea when it would be in, but assured wouldn't be too long. Emailed with no response later that week, so called the week after (more than two weeks after making order), was told was arriving that week and would be posted. Finally received an email on the wednesday saying it had been posted. Since I'd paid for express post I expected it to arrive thursday, really not shocked that it didn't, couldn't be bothered calling again, so waited to friday, once again didn't arrive, so called. Apparently had been posted, but express post doesn't necessarily mean next day (this is incorrect according to Aust post), Finally arrived on the monday - over three weeks since ordering. Was what expected, and very unique gifts - great store, just a shame about the service.

September 25, 2011
Unprompted review
Rated 2 out of 5 stars

Unsatisfactory service

Called several times, left messages, sent emails, to get an item which was out of stock. Was ignored for about 2 months, manager said item will be ordered, but went on holidays for a couple of weeks without ordering. By then my voucher was about to expire so I used it on some stuff I didn't really want in the first place. Website was clunky and crashed a couple of times; wouldn't accept Paypal and voucher at the same time. Shipping time was OK though.

September 15, 2011
Unprompted review
hart&heim logo

Reply from hart&heim

Sorry too hear you are unhappy, unfortunately paypal and discount vouchers are not linked as they are third party, this is out of our control. gropoon vouchers with discount are not accepted by paypal. We are sorry that you are unhappy with the service, if you choose to order again, we will give you 20% discount off your next order.


regards

Hart & heim Team

Advertisement
Rated 5 out of 5 stars

Great service awesome products

I ordered online but picked up in store. Both services were great and the staff were really friendly. You could spend hours in that store looking at all the cool knick-knacks. By

September 7, 2011
Unprompted review
Rated 4 out of 5 stars

Great unique gifts

I found the products to be very unique and fun!! The service was very simple, however the website was a bit of a let down. It was very slow and when clicking on things, it didnt flow.....i would have to go back to where i began and start all over to look at items.

Purchase and delivery was great!!

August 17, 2011
Unprompted review
Rated 4 out of 5 stars

Requisite Service

Staff are friendly, communication was frank and reliable, some products were out of stock and had a long waiting time. I would definitely purchase from hartandheim again!

June 27, 2011
Unprompted review
Rated 3 out of 5 stars

Great gift ideas but slow postage

I like the product range, however the delivery time was quite slow (took 2 weeks +) so did not get to use the item as a birthday present as intended. Would shop again, but taking the long delivery time into account.

June 22, 2011
Unprompted review
Advertisement
Rated 4 out of 5 stars

Great kid's present ideas!! Very unique

I found the perfect birthday present for my nephew through hart & heim it was totally unique! I also managed to buy a few other goodies and although they were out of stock of one item their prompt email response regarding this matter will definately make me want to shop with them again

June 3, 2011
Unprompted review
Rated 3 out of 5 stars

my experience

Products were as expected, delivery was within a reasonable time frame. The only concern was that the package was open when recieved. The opening was also large enough that the items could have been removed.

June 2, 2011
Unprompted review
Rated 4 out of 5 stars

Great products & customer service

They had a computer glitch which meant that my payment details didn't go through on my order properly but they chased it up well, were very chatty and responsive, and the order was still delivered very efficiently! And Iove what I bought!!

June 1, 2011
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look