Hermespaketshop 

THE WORST EVER!

Stayed at home for 2 days, and recieved an email the couldnt find my Address, you guys are the worst! why not sending it to the nearest hermes shop when there is no one at home or you couldnt find the Address?why returning it to verteilzentrum and have to store it for a week? it just a simple ABC. Its not my first time to experience this kind of incompetent way of dealing your clients. Company should avoid this Hermespaketshop because they are the number 1 stress maker when it comes to delivery. Next time when you ordered something you must ask first who will deliver, If hermes, better dont take a risk. They should be closed soon!

If I could give 0 stars I would!

They made us stay home TWICE and never came - saying we weren't home.

There were notes on the door and everything.

Companies, STOP using Hermes!

Worst company ever. It took them 10 days to deliver a package which was 250km from me!!! 0 stars if possible.

Unpolite personel, the drivers do not speak any German or English ofcourse.

Unreliable delivery company.. with Zero competent. For several occasions my orders was never delivered to me. I don't know why companies like OTTO and Bon prix still work with them..Sad.!

Worse delivery service ever. When I found out that what I ordered would be delivered by Hermes, I put a paper on my door saying : HERMES, I'm home, ring the doorbell.
I know they don't ring and then say you were not home.
This didn't help, I got a message that I was not home, when I was.
The drivers just don't care.
I'm even thinking of boycotting companies that affiliate themselves with such a disgustingly lazy company.
Funny how DHL always finds my doorbell.

Never ever gonna trust this company again! They didn't deliver my package after a week and it is lost!
I don't understand why they even let this company to operate!

The Worst!!
I sent a package 17 days ago!
It was delivered to a complete different city. The woman who received it called me and told me she had it. Fortunately.
So I wrote lots of Mails to Hermes and told them where to find my package.
They told me to call. So I called and noone could help me. They told me someone would call me within 24 hours (never happened). So I wrote another Mail. They just told me they lost it. Even though I know where the package is, they won’t listen.

The worst and most annoying experience ever! I still don’t have the package. I doubt that I’m ever getting it back.

Absoluter Saftladen! Finger Weg!

So BAD! Just BAD. I don't even know what to say- everything is bad with this company.

Hermès is the cancer of delivery services. I never use them in Germany and avoid shops who do. However, when my friends from the Netherlands send me things it goes with PostNL and then gets handed over to Hermès.

I’ve been waiting for a delivery from Hermès since last Friday. The package was sent on Wednesday the 14th and was supposed to arrive on Friday the 16th. Somehow there was an issue (not reported) and that didn’t happen. They also didn’t deliver on saturday. On Monday I asked them what’s going on (the phone service doesn’t work btw) and they just said they can deliver it to a Paketshop on Wednesday. Fuccking Wednesday! I got something shipped by DHL on Monday and it arrived today! If I order with Liefery it will even come the same day and it’s cheaper than Hermès.

Most of the time our delivery guy doesn’t even deliver the mail to our house but goes straight to a paketshop without leaving a note where he delivered it. I’ve caught him being high as a kite, confused out of his mind several times now.

From now on I will use DHL or UPS for shipments from the Netherlands. I paid €22 to make sure it would be delivered fast but instead I’m wondering if it’s even going to get delivered at all.

Delivered my package to some random person (had to find the name from contacting support) but I have no address since the driver left no notice, and customer support can't tell me the address either. Everytime I contact customer support, they send me to someone else -- I've been going in circles with them for the past week. I've already accepted that I'm screwed and the package is gone. Thanks a lot...

This company is complete garbage. Please, pay your drivers more so that they have some motivation to actually do their job.

Worst delivery ever, many times in the last few years failed to deliver to an office full of people, They should shut down, people should definitely stop sending with them

I cannot understand how is it possible that a company can run with this style without the intervention of the authorities.

Would give - 1 million stars if possible. They like to say your stuff is coming tomorrow when they haven’t even received it from the sender yet, they i guess scan things double (?) too because i often get notifications for 2 parcels immediately after each other and 1 never arrives, they also like to bash your stuff around, lose it, return to sender etc etc etc.

Also - what the hell does ‘at national sorting hub’ mean? Which country? How the hell is that telling me anything?

Honestly if a webshop says its tracked shipping and they use hermes its basically not tracked.

Absolute joke! Kept receiving updates that there's been a 'slight delay'.
It's been 3 days! Never again, unacceptable. And not the first time that this has happened either. Would not recommend!

SCAM!
They said I wasn't home, so I changed it to be delivered to the shop - the next day it said nobody was at the shop! HAHAHA, SCAM and thefts!
I tried re-ordering - and now the articles I ordered are sold out!
THANK YOU, CRIMINALS.

They sent the package back to the sender saying i wasn't home. Meanwhile i have been waiting for them at home all day long and no one came. THE WORST EVER. I payed for this service and they lied to me saying i wasn't home. IRRESPONSIBLE !!!

I contacted them already over 9 days by emails and calling and the only thing they repeat is “tomorrow at 16h you can pick it up at your hermes shop”, though it never arrived nor they can give me a explanation why they didn’t tried anymore. THEY TRIED ONLY TWICE. But that’s when the shops we’re already closed, they work with them and have to know the opening times and not just go and hope it’s still open. The third time will probably be never because it says it’s stuck in saarbrücken depot, basically means if i want it i gotta go and get it myself. It’s over 100~ km far away from me, don’t trust this company. It was once good, now it’s just all lies and incompetent people.

Avoid this company.What has happened? I have just spent a fortune on premium numbers trying to speak to someone at Hermes- it is impossible.Live chat is not actually live it is automated. I am at my wits end with people demanding refunds from me as they have not received their parcels. no up to date info when checking with tracking numbers it is nearly a week since they updated anything.HELP PLEASE.
I have 2 desperate customers wanting refunds,so far over a week since I sent the parcels and no recent info on what is or is NOT going on.