Hispek Electronics Reviews 

702
TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

Searched internet for best price, Hispek had it, delivery was slower than expected but I guess this is down to RM as well

Rated 5 out of 5 stars

Ordered BOSE headphones from Hispek - great price which nobody else could get near to. Had a request to call them about 20mins are ordering to confirm why I wanted the item send to an address which wa... See more

Rated 1 out of 5 stars

Told because credit card registered at different address than delivery address that would have to get authorization code from bank before could be delivered. Too much hassle. Ordered from Amazon inste... See more

Company replied

Rated 4 out of 5 stars

I ordered some Bose headphones, ordered on the Tuesday, delivered on Thursday - 5 stars for delivery. Unfortunately they were faulty so contacted hi spek who organised a a collection within 48 hours.... See more

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4.0

Great

TrustScore 4 out of 5

702 reviews

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4.0

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Rated 1 out of 5 stars

My worst online purchasing experience ever

I placed an order which was accepted, order raised, price, product detailed. Payment details given, television was in stock, I felt sure all was ok.
No problem I thought, it was a good price, I had studied the promotional video of the company, they seemed genuine.
Only trouble is they didn't come up with the goods.
They obviously hadn't got stocks, couldn't get any more and let their customers down
Oh, they texted me 3 days after the order was placed, asking me to contact them.
They needed to check with me because my delivery address was different.Meanwhile the Samsung televisions had all been sold.
Why didn't they text me before this happened. I believe someone else reported the same experience on their negative review.

May 8, 2013
Unprompted review
Hispek Electronics logo

Reply from Hispek Electronics

Dear Ms Woodcock,

Please accept our sincere apologies you have had cause to post a poor review. Your comments have been duly noted.

We have looked into your complaint and can see the order was placed over the bank holiday at approximately 20.25 on 04/05/13. The following day we attempted to contact you regarding your order but unfortunately there was not response from either number we had for you.

As the name and delivery address differed the payment was blocked by the clearance bank and for security we are required to verify the details with you. The next working day we contacted you, however unfortunately the stock was allocated to orders that had processed successfully and the product is no longer available.

We understand a member of the team recommended an alternative, however it was not suitable for your requirements.

We are sorry to loose a valuable customer.

Regards

hispek.com team

Rated 5 out of 5 stars

Perfect transaction - Probably the best ever!!!

Amazing service.
Considering how late in the day (23:30 Tues) my order was made, the service was exceptional.
I was contacted by 09:30 the next day to confirm my order details, as I was getting the item delivered to my work for convenience.
Then I received the item pre 10am on Thursday, so basically next day delivery, although I was expecting 5-7 days as quoted when I ordered, and this was free for my Bose item.
Brilliant........would not hesitate to use HiSpek again for future purchases.

May 2, 2013
Unprompted review
Rated 5 out of 5 stars

Faulty Product. Good Customer Service so far.

Ordered BOSE headphones from Hispek - great price which nobody else could get near to. Had a request to call them about 20mins are ordering to confirm why I wanted the item send to an address which was different from my billing address, good security. Item was dispatched next working day via courier. Received next day. Unfortunately product faulty, customer service great so far, have arranged courier to collect tomorrow and will test and send out another once fault confirmed. Hopefully will go without a hitch, watch this space!

April 30, 2013
Unprompted review
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Rated 5 out of 5 stars

Five star service

I bought my Bose Sounddeck 2 on Friday and it arrived Monday!
Absolutely thrilled with the product and the price. Couldn't fault at all.

April 29, 2013
Unprompted review
Rated 5 out of 5 stars

You can't have high quality AND low price... at Hi-Spek you can!

I ordered from Hi-Spek due to their highly competitive prices and excellent star ratings from previous customers - and here I am, as an new customer leaving a 5 star rating of my own!

The order process was quick and easy, as was the delivery. Tracking the order was smooth, and I received my item well in advance of the initial estimated delivery date.

I am extremely happy with my order from start to finish, and would recommend Hi-Spek to anyone. I look forward to placing my next order with you!

April 25, 2013
Unprompted review
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Rated 5 out of 5 stars

Great prices, great service.

They kept all promises, delivered within the timescale, the price was the best I could find anywhere and they had a person to deal with regarding delivery. Some companies selling on the internet are faceless. You worry how you will communicate
if anything was wrong. Not with Hi-Speck, the best of both worlds. They seem to have got the mix right. Would deal with them again and would recommend them to others.
Great prices, great service.

April 19, 2013
Unprompted review
Rated 4 out of 5 stars

Excellent service, very straight forward.

Washing machine ordered on line over the weekend, delievery confirmed for Tuesday, arrived by 09.00. Fantastic service when you've been without a washing machine for a fortnight.

The only improvement that could be made, is for the (comparatively pricey) recycle of our defunct machine at £20 to include taking the new machine out of its packaging and clearing it away and then this is on a par with self-styled service kings, John Lewis.

March 28, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Great customer service. I was kept informed on status of order throughout, from order placement to despatch via email.

Can't fault the service at all. Order arrived next day as promised.

March 21, 2013
Unprompted review
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Rated 5 out of 5 stars

Batter than the adverage

Spot on service, delivered within 24 hours. Costomer service lady was very pleasant and helpful which makes all the difference. Full marks for an all round great job.

March 14, 2013
Unprompted review
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Rated 5 out of 5 stars

Good service and a great price from Hispek.

I ordered a Marantz M-CR 603 CD receiver from Hispek, I was attracted by the very keen pricing and the fact that Hispek are a Marantz authorised retailer, as verified on the Marantz website. I received an email the following day notifying me of despatch, with a delivery date of the following Tuesday. On the Tuesday I received the item from their couriers, APC, checked that the box looked undamaged and accepted the item. I have now installed the item and it is working normally. I have no complaints about the service received from Hispek, my only observation is that I didn't receive a consignment no. to allow me to check progress on the courier's website, but I am otherwise very satisfied with my first experience with this company.

March 6, 2013
Unprompted review
Rated 5 out of 5 stars

They deliver the goods!

I have been very pleased so far with the experience.It was a very keen price. The microwave arrived on time - I had email confirmation of delivery. It's being fitted as I type!! Just hope it works when we plug it in!

March 4, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Hispec - will use again.

I was absolutely delighted to be able to find the Miele vacuum I wanted at a good price and with the assurance of an expedited delivery service being possible for a little more expense than the normal delivery cost. Good communication from the company, items were dispatched speedily and arrived with me within the 48 hours promised. A quality service.

February 27, 2013
Unprompted review

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