hmv (UK) logo
Visit website

hmv (UK) Reviews 

157,622
•
TrustScore 4.5 out of 5

4.6

Music Store•119 Locations
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 32,145 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive quickly and securely, often within just a few days of purchase, making online shopping very convenient and reliable. People also warmly appreciate the friendly, knowledgeable staff who provide wonderful assistance, making daily interactions pleasant and turning purchasing items into a real pleasure. Some reviewers were not happy with communication issues regarding delayed pre-orders, and they frequently experienced missing items from their shipments without updates. A few other people also felt that items occasionally arrived damaged or encountered minor problems with packaging and product conditions upon delivery.

What people talk about most

Delivery service

Consumers find delivery service to be positive, consistently reporting fast and prompt arrivals with... See more

Product

People report positive experiences with product, noting that items arrive quickly, well packaged, and in... See more

Order

Customers consistently note positive experiences with order processes being straightforward and delivery... See more

Service

Reviewers mention positive feedback about service, consistently highlighting prompt, efficient, and attentive... See more

Staff

Customers had positive experiences with staff, describing them as friendly, approachable, and knowledgeable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never have any problems with HMV- deliveries are alway on time, communication is great they keep you in the loop all the way. The only down fall is there's no loyalty card, i spend a lot through out t... See more

Company replied

Rated 5 out of 5 stars

Always had good service from HMV over many years whether on line or in Eastbourne store. Order and delivery of recent purchase was so quick easy and delivered within days. Many thanks Jenny H Seafor... See more

Company replied

Rated 5 out of 5 stars

Great website. Great delivery options (though I'd rather all items were in the one delivery), with a great high street footprint. Great value special offers. Great exclusives in the vinyl department e... See more

Company replied

Rated 5 out of 5 stars

Excellent service from HMV as per usual. Delivery arrived on the day it said it would, very well packaged so arrived in perfect condition. Always a great choice available on HMV I have never found the... See more

Company replied

Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK)

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:

Film & TV
Music
Technology
Vinyl

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

158K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(157,622)

30,921 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good service

I was able to order the items I wanted to be delivered to my local shop, arrived quicker than expected despite a bank holiday. Helpful staff and it's great to have an alternative to Amazon.

September 6, 2026
Rated 5 out of 5 stars

Always an excellent service

September 14, 2026
hmv (UK) logo

Reply from hmv (UK)

Hello Thomas

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look