Houseneeds.com 

Terrible customer service! They don’t back up their product at all. I ordered a pump that didn’t work and they refused a refund. Now I’m out over $400 AND I still have no heat! This place is a joke, I beg of you, don’t waste your time.

Hard to find part was correctly advertised online. It was in stock and easy to place order. I paid the extra fee for faster delivery. Entered it Sun PM and it arrived in Wa. state Tue PM. Item was well marked, the right one and was packaged well. Thank you so much!

The worst place to buy your plumbing supplies. I promise it will end in disaster. Go somewhere else trust me

Placed an order with Houseneeds, Inc. for two Bosch temperature sensors and received them on 1/4/21. Before starting the project we realized that these were not the correct parts. I called the company to tell them and followed their directions for returning sensors (unopened) on 1/7/21. About 1 month later (2/4/21) I called Houseneeds again and was told that the return was received by them on 1/19/21 and their manager, Gary, would need 3-4 weeks to process the return. Five weeks later on (3/24/21), I called them yet again and the agent seemed surprised that the request was not yet processed and said she would call me back right away to confirm. There was no return call. This prompted me to call yet again on 3/1/21. This time Gary answered and stated that they only began processing my request on 2/25/21 AND that he needed 4 more weeks from that date to refund my account. I questioned Gary’s timeline and when I told him that I would write this review he said that if I did it would take even longer to get my refund since he would need additional time to respond to my review. When I protested he tried to talk through me and then he hung up. TERRIBLE SERVICE!

Bought a switching relay from this site just because it looked exactly like the one I had. Received a different looking one than the pictures. Took a month for a refund and I called about three times. To find out the status. On top of their mistakes still charged me a restocking fee. Will not buy from again or recommend based on this.

I placed an order for radiators & parts on Monday before Christmas. Within hour, company sales rep called to go over order & make corrections. Rep promised order was going out on Thursday, but because of holidays would arrive in Philadelphia after Christmas, maybe after New Year. Next day got another call, because their radiator shipment from manufacturer had come in damaged & 2 radiators I needed wouldn't be available for awhile. Rep "upgraded" my radiators to next model (200 BTUs higher) at no extra cost, so that my order wouldn't be held up. Again, I was assured that order would ship on Thursday. On Thursday I got a call from trucking company that my order was in Philadelphia & would be delivered the next day! That's Quantum physics--order arrived in Philadelphia before it was supposed to leave Vermont! Reps at HouseNeeds were super helpful: gave me links to PDFs on their site that would help with installation & said my installer could call them with any questions or problems he had with install. Shipping was reasonable/fair. Despite shipping costs, HouseNeeds saved me money versus a local distributor in Philadelphia who wanted over $1,000 more than HouseNeeds total cost & wanted an additional $800+ for "expedited" delivery which would arrive 2nd week of January. Buy with confidence. These are great people!

They helped me with the entire system and answered a lot of questions after the purchase too. Great