Merchandise good but beware hidden charges
The products I ordered arrived promptly and were as expected. But the courier company (FedEx) sent an invoice for extra charges that were not disclosed at the time of delivery. These charges were for their services in getting the order through customs. So non-US customers be aware that the advertised price and delivery costs may only be the beginning.
Reply from HTCPedia Shop
Rob,
We apologize for any inconvenience with the extra charges from FedEx. We try to inform all of our non-USA customers that there may be some custom & duties charges (varies by country) since the products are coming from USA location. Here is where we disclose this information for the international customers on our site: http://shop.htcpedia.com/international-orders-shipping.html
After a number of similar complaints we have introduced USPS as a shipping courier to our shipping offering since they do not have any extra surcharges when delivering a package from USA to any foreign country.
We are also in process of opening up a warehouse in Canada (in the next 30 days) in order to deliver goods to Canadian customers right from our Canadian warehouse. This is to let you know that we value your business and hate to lose you as a customer.
If there is anything we can do to make your experience better please let me know.
Thank you,
Mark Gadayev
VP of Operations