I am very pleased with my recent purchase. The quality of the item met my expectations, and I truly appreciate the attention to detail. The shipment was very quick, which was a pleasant surprise. Addi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
God kvalitet og hurtig levering
Super god oplevelse at handle hos jer og varen var tiptop. Hurtig levering.
THE PERSON WHO SERVED US WAS VERY KIND AND PROFESSIONAL. WE WILL SEE YOU AGAIN
Company details
Written by the company
Vi er blandt de mest seriøse udbydere af professionelt køkkenudstyr i Danmark. Vi ønsker at kunderne skal have præference for at handle med os og at de oplever, at vi er et aktivt, friskt pust i deres hverdag, hvor man altid får det man forventer og gerne lidt til, og hvor man får svar tilbage, hvis noget ikke er, som det skal være.
Contact info
Slagterboderne 15-21, Kødbyen, 1716, København V, Denmark
- 33241122
- web@hwl.dk
- www.hwl.dk
4.7
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super god service og virkelig god vare
November 30, 2022
Advertisement
super god og hurtig kommunikation og…
super god og hurtig kommunikation og flot gravering og kniv. Tak
November 2, 2022
Advertisement
Super god service.
September 6, 2022
It took months to get our order.
It took months to get our order.
We paid in advance more than 18.800 nok but nobody said that all the items were not in your cellar and we needed to wait until they arrived.
Mailed after weeks and then I got informed and I was told that I was getting next week, thing that did not happened
I called after 2 months ish and The boy said he would send the jackets even if it was not all the items. They never arrived so needed to call again, talked with a different person that told me that nothing was sent. So I felt he lied.
August 9, 2022
Reply from H.W.Larsen A/S
Dear Customer,
We thank you for your review, even though 1 star leaves a lot to be desired.
It is obvious that your feel disappointed with our service and for that we apologize.
We are looking into how we can communicate our business process better, because you were waiting for your order for 2 months, and we were likewise awaiting your payment. It is a regrettable misunderstanding, but one for which we take the full responsibility.
Regarding the Chef jackets, we assure you, this was an honest mistake and this was fixed, I am told.
Regardless, our goal i happy customer. So thank you for your review. This will help us improve our service.
Best regards
Bo Larsen
Super service
July 28, 2022
Great experience and would have given…
Great experience and would have given it a 5 star if the invoice would have stated that it was already paid via online at the point of purchase
June 10, 2022
Advertisement
Super service.
May 31, 2022
Everything as expected.
May 26, 2022
Hurtig levering god kvalitet
May 23, 2022
Advertisement
Tak for hurtig og effektiv levering
May 2, 2022
…no good customer service
…no good customer service. Too many nonsense emails. Really hard to reach by phone. We will buy somewhere else.
October 26, 2021
Reply from H.W.Larsen A/S
Dear Customer,
Thank you for your feedback it is much appreciated.
We love to hear from our customers and when we are gifted by 5 star reviews, we feel great, because then we know that everything was working as intended. When we get below 5 star-reviews, it is always help for us, if an explanation is provided with the complaint.
I know that you probably feel disappointed or worse, past caring, but we would love to hear from you, so that we may try and remedy the problem you experienced.
Regardless, we want happy customers, and hopefully, it is not too late to fix this issue.
Please write me back – web@hwl.dk
Best regards
Bo Larsen
Advertisement
Professionel og hurtig ekspedition
March 25, 2021
Mkt bra service!
March 19, 2021
Super duper!
February 22, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.