I was misinformed about a phone I bought from them. I was told the ringer was able to be shut off or lowered. The ringer can't be changed at all. The handset volume can be adjusted but not the ringer. They wouldn't let me return the phone, they wouldn't even let me exchange the phone. The phone is no good to me because the ringer is to loud in my apartment. Terrible company, I had to call 3 days in a row to even get a answer. They would never call back. I had to keep calling and calling. Do NOT SHOP WITH THIS COMPANY!