Review of JackThreads


Rated 2 out of 5 stars

CANADIANS CUSTOMER AVOID

The site is ok, quality is alright and shipping was fast.

HOWEVER: They only ship with UPS which charges outrageous brokerage fee, the duty fees will be high since almost all their items are made in Asia, and you will have to pay sale tax (HST) on top of it all. Therefore, their bargain prices end up being higher than regular store prices.

But WAIT, THAT'S NOT ALL: If something doesn't fit, you will have to pay to ship it back since their special return system is only for US customer. AND TO TOP IT ALL, THEY DON'T REFUND, YOU WILL ONLY GET STORE CREDITS, LETTING YOU EXPECT THE SAME BROKERAGE FEES/DUTY FEES HELL FROM UPS AGAIN.

To be fair, the fact that fees and taxes will be charged for Canadians customer is mentioned before you order and the "you have to pay to return for store credit" is in the FAQ. But guess I was an idiot to trust this site and a major company like UPS to do honest business.

October 11, 2012
Unprompted review

Reply from JackThreads

Thanks for the review and sorry this happened. We're revisiting our Canadian shipping policies and should resume shipping to Canada soon with a more smooth experience. Our service team is available to fix issues like this Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out if you ever encounter problems in the future.

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