Review of JackThreads


Rated 5 out of 5 stars

Real Savings, Real Products, Really Awesome

I've ordered from JackThreads a few times now and have gotten everything around the estimated time they told me. I usually double check the retail prices on these discount sites to make sure they're not exaggerating and they're not - you're getting real savings!

The first time I bought some shoes and the package didn't arrive by the last estimated day; I started an online chat with a customer service rep. when they didn't arrive and she told me to wait 5 days and if I didn't get them by then they'd give me a full refund. I got them 2 business days later and despite the lag of a couple days the shoes were well worth the wait (I saved $60). The second time I bought a wallet and shirt from them and got them within 2 business days, so that was pretty impressive and made up for the last shipment's issues.

Honestly, I don't like the company they used to handle my shipments (which is essentially a broker between JT & the postal companies/customs) because they didn't bother to scan my first two shipments (making the tracking info useless) but if this shipping company keeps costs down and simplifies the process, I guess those are issues I'll put up with for future purchases.

I live a few hours away from the Canada-U.S. border and my shipping/brokerage fees usually only come to $30 (give or take) for a purchase under $100, to give you some perspective on what the fees are like for us Canadians. Prepaying the customs fees/taxes cuts down on shipping time so I actually like that they do that.

This is THE place to go for streetwear and some pieces you can get to change up your style.

May 23, 2013
Unprompted review

Reply from JackThreads

Thanks for the review. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, exclusive discounts, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com.

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