I am VERY dissatisfied with Jareds customer service! My fiance' spent $2800 with jared on my engagement ring and we had planned on spending more. First of all, I've been in 3 times to get my ring fixed. 2 of the 3 times when I got it back they didn't fix what I told them was wrong, they just whitened it. I had a crack in the band the last time I brought it in and I left it over night and when I came to pick it up it looked as though they had cleaned it and nothing else. I even pointed out the crack to the lady who took it to get repaired! I got it back and the crack was still there! So I had to waste even more of my time to get my ring back. Despite the frustration I had with that fiasco, I picked out my wedding band and ordered it. The band itself was part of a set so we had to order it and wait for it to come in. The girl, Sheree, quoted us around $405.00. We decided to go with the extended service plan so we knew it would be around $505.00. Sheree said it would be in in about a month (that was 2/14/10) I received a message on 2/25 from Sheree (which I saved) saying that my ring would be in in a week and that since I had an account with Jared I could just run in and grab it and we could charge it to my fiance's account. I then received a call today from Amy saying my band was in. We went to the store to pick it up and my $505 ring is now $605... Why the price jump of $100? NO IDEA. Not only will I not be back to Jared to purchase my wedding band, my fiance's wedding band, and any other jewelry that I might need, I will find EVERY site that I can to explain why I am dissatisfied. There are hundreds of jewelry stores in the valley and only one (Jared) has wasted my time.