AWFUL!!!!! I will NEVER purchase anything from this store ever again!!! My husband bought my wedding bands from them and the service is terrible!!! I took my rings in for a simple cleaning and inspection and once I picked the rings up one of the bands was totally different!! They destroyed my wedding band!! They had every excuse but a good one and just acted like it was not a big deal nor should it be a big deal to me!! HELLOOOO!! That is my wedding band!!! I trusted them to take excellent care of my rings and this is what they did not do!! Thank God my husband purchased my engagement ring from a different store whom we can trust!!