I bought an engagement ring at the Jared in Lewisville, TX and from day one it has been a nightmare!! After picking a princess cut diamond and a Tiffany band I had to wait only a day to pick it up after the diamond was set. I was expecting to see top quality but what I received was a diamond that was set crooked on the prongs. I went back to the store and advised them of the mistake and they tried to act like it was normal and there was nothing wrong with how it was set. I had already asked 5 people and they all agreed it was sitting crooked. Jared agreed to fix it and have me pick it up the next day. They were going to make me pay for it but I had purchased the extended service plan. I shouldn't have even had to pay if I didn't get the plan!! When I arrived to pick it up nothing had really been done to it. They had simply removed the diamond and put it back in and somehow destroyed the prongs!! After telling them it was still crooked they did a quick fix and just put some tool around the prongs and twisted it to make them center with the diamond still between them. After bringing it home again I noticed the prongs were dented, scratched and one actually had a really sharp edge!! I then took it back for the fourth time (yes fourth!!) and showed them what was wrong with the prongs. Again they just acted like it wasn't noticeable and that I was being picky. First of all, when I just purchased an engagement ring I expect it to be perfect, since it's new! They worked on it again as I waited. They barely polished the dent out of the prongs and still left the sharp edge on the one prong. They told me it looked great and of course I said that it wasn't acceptable. Trust me if you had seen the prongs you would have agreed as all of my friends had. Thus, they worked on it for the sixth time...yes...sixth time! This is all within a week! They finally polished out the dents but still left the sharp edge again and told me it couldn't be fixed. I told them I wasn't sure I wanted it anymore and finally they fixed the sharp edge, but the prong looked different than all of the others. They said it was because of the shape of the diamond. But, it had looked completely fine before. Frustrated I didn't push anymore and brought it home. I wanted the ring to be perfect when I proposed and Jared did not help in this matter at all. Plus, I noticed in the process of trying to fix their mistake they actually scratched the band as well. The day before I proposed I took it in to see if they could polish it out. Of course they didn't do anything to it and I decided that I had to propose with a ring that was not perfect because Jared was that frustrating to work with. I would love to say my story ends there and it was happily ever after. It is not!! My fiancee loved the ring, but we had to get it sized. I was nervous taking it back to Jared and told her about my experience. But, I had bought the ESP plan and figured they couldn't mess up a sizing. Guess again!! We took it on 10/3/11 (yesterday) to get it sized. To our joy they said it would be ready today and that they would also fix the scratch on it. My fiancee and I went to pick it up today 10/4/11 and they indeed sized it and took out the scratch...but...and it's a big but...THEY MESSED UP THE PRONGS AGAIN!! I told my fiancee to examine the ring because I had so much trouble with them before. Not only did it look like the diamond was sitting too low, they literally scratched and dented three of the four prongs!!! They woman who looked at the ring when we brought it back in tried to act like nothing was wrong, but she knew there was and finally said she could see the problem. My fiancee also told her the diamond was sitting lower and she just snapped back, "I don't see that!" My poor fiancee felt stupid. But, I know the woman knew it was messed up. It was so bad that when she was looking at it on the side away from us another worker walked over and looked at it and whispered (a little too loudly), "Oh my God, how did they mess that up so badly?" The worker then told us they will be putting on a new head!!! What!!! The ring is literally a month old and she has only worn it two days and it needs a new head!?! Obviously the workers have completely messed up the ring. I am so upset and beyond angry with Jared. They have ruined what could have been a great experience. The Lewisville, TX location is horrible and their customer service is horrible. Do not ever go to Jared. I made a huge mistake and I honestly regret it. I would put 0 stars but it does not allow me to. We have yet to see how the ring will turn out because now we have to wait two days!! But, I am sure it will be the same story. If you want quality and service you will not get it at Jared. We will not be getting our wedding bands there as planned.