WOW! just like most customers of Jared (former) I got ripped off too. About a year ago I bought a nice looking silver bracelet for my girlfreind making sure with the sales rep that she can wear it most of the time. About 2 weeks after wearing it it broke for no reason. Ok! no big deal Well !!! it is because I had to drive the 3 hr drive back to Reno to get it fixed. (closest store) I got it fixed and after about a week it broke again. This time she came with me to get a whole other peice. It may have even broke 3 times since I think thats their policy for exchanges. We got another bracelet but even more expensive ($300) and guess what happened no longer then a month later. YES THAT ONE BROKE TOO. So around we went again. Waited for 2 more breaks that of course happend. Now we are on our 3rd exchange. Last time we went to the Jared she did'nt like anymore braclets in our price range so of course the sales people wanted us to go higher. YA RIGHT!!!!. SO....they sent us to Key who is there sister company and is only another 40 miles away. When we got there they said they can't do anything because on the reciept said a neckless. WOW!!! I'v never been so pissed with a company of any kind.

TO SUM IT UP....

* Over 1000 miles driven for repars and exchanges.
* Days of dealing with finding the jewlery
* 2 peices 6 breaks
* Multiple lies and mistakes by sales reps
* A gift that cost $300 and has been in the shop or in a bag most of the time.

I WISH I CAN JUST GET MY MONEY BACK AND FORGET I EVER WENT TO THE HORRIBLE COMPANY IN THE FIST PLACE.