After damaging my engagement ring when I got my hand smashed in a door, I took it into Jared's where we had purchased it. I explained to them what happened, and they said they would take care of fixing it. When we went to go pick the ring up, they charged us $100 for fixing it, even though we had the extended warranty on it, and had been keeping up with the 6 month inspections. They said it was for "material costs" since they had to cut part of the ring out and replace it with new gold.

I took the ring home in the little baggy they gave me and when I took it out I discovered that the ring was still visibly bent AND it had a stone missing! I took it back into the store. They were very apologetic, and said they would take care of getting it fixed (again).

I went to pick up my ring for a SECOND time, and within two weeks ANOTHER stone had fallen out of the band. Frustrated, I took my ring to another jeweler in town, who said that the repairs done on my ring were some of the worst workmanship he had ever seen. He informed me they had done such a poor job of repairing my ring that the actual shape and integrity of the piece was altered. Because of that TWO other stones were also loose and about to fall out, and that more would likely follow. He then went on to inform me that he could see that the diamond they had replaced was smaller than the original stone, and after looking at it under his microscope, I could see that he was telling the truth.

Armed with this ammunition, I went back into Jareds for the THIRD
time. I told them everything the other jewler had told me, and by the time I was done I was so upset I was almost in tears. They finally agreed to order me a whole new band (probably just to shut me up. I'm guessing it's not good for business to have a crying girl on the verge of a meltdown standing in the middle of your store). At this point though, I'm not even confident that they will be able to handle placing my center diamond into the new band, without royally screwing it up. If I wasn't so in love with the design of the ring, I would have just given up altogether, and purchased a different band from another store.

Suffice it to say I will never EVER shop there again, nor will I take anything there to be repaired. If I ever have the misfortune of damaging my engagement ring again, I'll happily void my "warranty" with Jared's and shell out money to have it fixed somewhere else.