I went into jared a couple of weeks ago with a diamond ring to trade in and exchange for an engagement right. The employee I spoke with said and put it in writing the store would give me $5000 toward a ring and I would buy a $4500 ring and use the remaining $500 toward rewards for other jewelry. I said I would be back in a couple of days to finalized the offer. She called me two days later and said she provided me misinformation and in order to satisfy the written agreement I would have to purchase a ring for $10000, which was not stated the first time I went in and was not in the written agreement. I called customer service and explained the situation and they told me a resolution specialist would be in touch with me in regards to this matter. The resolution specialist left a message on my phone telling me the employee clearly stated the stores policy when I was in there and they could do nothing to satisfy the written agreement because they can only go off what the employee said even though it was a flat out lie. The specialist said regardless of any agreement written up between the employee and I if they deny it ever happened they have to go based off what the employee says. I said so even if the employee lies you still go based off what there saying, yes or no. The specialist actually said yes. I have never dealt with a company as crooked as this one before. The fact he actually admitted even in the employee flat out lies they still take their word. The next day I called the lady I was dealing with at Jareds and recorded the conversation. I asked her to explain why she changed her story, she said she explained the policy to me but I didn't understand. I told her if that was the policy she would have been showing me a 10,000 ring instead of a $4500 ring correct, she agreed but said customer service would have to handle the matter. I called a manager at the escalation dept and played the recording of her admitting lying. They told me they would get back to me about the matter. I received a voicemail from the manager the next day telling me the decision still stays the same and theres nothing further they will do. I WILL NEVER DO BUSINESS WITH THIS PLACE I WILL MAKE SURE NONE OF MY FRIENDS EVER DEAL WITH THESE SCAM ARTISTS.