Execution time: 344ms

JUAL Domestics Ltd

Jualdomestics Logo
GOOD
8.1   out of 10
47 customer reviews
Rate company

47 REVIEWS

05 May 2010

Late deliveries, poor communications, goods that arrived worked

Jual delivered items later than promised. We ended up cancelling half the order after they promised a fourth likely delivery time over 2 weeks late and had lost credibility with us. The items that we did take delivery of (AEG hood) was delivered in good condition and at the time promised. If they will not give you a delivery date (i.e. they don't have the item in stock), don't use this comopany if you want to see your items in the next month.

Reply from JUAL Domestics Ltd

06 August 2010

We at JUAL Domestics always try everything in our power to keep our customers happy. Unfortunately, although we keep over £3million worth of stock for immediate delivery and that the majority of our items are always in stock, it seems this customer must have selected a special order product.

At the time of ordering we inform all customers about products which are special orders and provide our customers with the estimated time provided by the manufacturer. As we are relying on a third party (the manufacturer) to deliver the item to us we are completely reliant on the information provided by them on special orders about the delivery date. Although 98.5% of all estimates are correct, there is a small amount which regrettably gets delays due to un-foreseen circumstances beyond any retailer’s control.

We do not believe this to be a negative on our company; as your review states as soon as we have control over an item we deliver it quickly and the products are in good condition. Where possible we always keep our customers fully informed of the progress of their orders and our customers are free to cancel at any time if they feel they can source the products quicker elsewhere (although because the delay was with the manufacturer, I’m sure any other retailer would be faced with the same delay).

We apologise to this customer but unfortunately the delay was outside of our (or any other retailers) control.

JUAL Domestics Ltd


Featured review of Jualdomestics

15 November 2009

Great company

Great service.

We bought a Hotpoint double oven from Jual and the price was fantastic (we had been looking at same item in currys for an extra £300). Delivery was £20 but when the overall price is still cheap you can't complain! Also the company could only deliver to our area on a Thursday so we had to wait just over a week (because we had just missed deadline for that week's delivery) but it wasn't a problem for us.

Company were very accomodating when the delivery address was different to the billing address and the guy even put it in the back of my car for me - very helpful as it was really heavy.

We received item in perfect condition, packaged well.


25 March 2010

Bought a large freezer

Bought large freezer from them. Arrived quickly and when they said it would. Cheapest place by far


Kelkoo.co.uk user

An excerpt of this www.kelkoo.co.uk review is not available

Kelkoo.co.uk user

An excerpt of this www.kelkoo.co.uk review is not available

Kelkoo.co.uk user

An excerpt of this www.kelkoo.co.uk review is not available

Pricerunner.co.uk user

An excerpt of this www.pricerunner.co.uk review is not available

Pricerunner.co.uk user

An excerpt of this www.pricerunner.co.uk review is not available

Pricerunner.co.uk user

An excerpt of this www.pricerunner.co.uk review is not available

Reviewcentre.com user

An excerpt of this www.reviewcentre.com review is not available

Reviewcentre.com user

An excerpt of this www.reviewcentre.com review is not available

Reviewcentre.com user

An excerpt of this www.reviewcentre.com review is not available

Annonce fra Google

RATING DISTRIBUTION

JUAL Domestics Ltd Support

About this company

Established in 1997 - Suppliers of Electrical Goods & Furniture

Contact information

Write to sales@jualdomestics.co.uk
Call on 01977609400
We live here 111 Barnsley Road
WF9 2BH Pontefract
United Kingdom

Alternatives to Jualdomestics

1018 reviews

Pinesolutions

Kwevington Puppet : "Brilliant. Fantastic range of products. Excellent quality. Very good customer service. Highly reliable. They seem to really care about getting their " Read more

18 August 2010
55 reviews

Interioraddict

LJ : "Købte en PH lampe, der kom efter ca 10 dage som lovet på hjemmesiden. Da jeg skulle samle den, fik jeg ødelagt den metaldel som skæ" Read more

30 July 2010
4 reviews

Nardi Appliances

Tony jenkins : "My fridgefreezer broke down Monday before xmas. I phoned Nardi and spoke to Ken. He bent over backwards to sort me a new fridge freezer. He had to mak" Read more

24 December 2009

black · furniture · lg · products · samsung Add category

Annonce fra Google

Download TrustGuard

Distinguish between good and bad companies easily when you use Google.

Access information from Trustpilot in your google searches.

Download TrustGuard
Annonce fra Google
found this review useful. Agree? 0 found this review useful and