Reply from JUAL Domestics Ltd

We at JUAL Domestics always try everything in our power to keep our customers happy. Unfortunately, although we keep over £3million worth of stock for immediate delivery and that the majority of our items are always in stock, it seems this customer must have selected a special order product.

At the time of ordering we inform all customers about products which are special orders and provide our customers with the estimated time provided by the manufacturer. As we are relying on a third party (the manufacturer) to deliver the item to us we are completely reliant on the information provided by them on special orders about the delivery date. Although 98.5% of all estimates are correct, there is a small amount which regrettably gets delays due to un-foreseen circumstances beyond any retailer’s control.

We do not believe this to be a negative on our company; as your review states as soon as we have control over an item we deliver it quickly and the products are in good condition. Where possible we always keep our customers fully informed of the progress of their orders and our customers are free to cancel at any time if they feel they can source the products quicker elsewhere (although because the delay was with the manufacturer, I’m sure any other retailer would be faced with the same delay).

We apologise to this customer but unfortunately the delay was outside of our (or any other retailers) control.

JUAL Domestics Ltd