Reply from Kitchensuber
[REPLY]
Kitchensuber reviews
- Reviews (19)
Featured review of Kitchensuber
-
- Vicky Siou
- 1 Review
awful - do not use them
Dreadful-Dont bother as it will cost double in the long run with putting it all right. Plus appliances that dont work and you have no chance of money back, replacement or even someone coming back to finish missing bits. The telephone customer services hung up 3 times in one call! Thye have no standards so they do not care in providing a rubbish service. Spend more money and dont use them.
- PQOTD
- Birmingham, GB
- 1 Review
Very unprofessional/border line miserable salesman
I got sucked in by Uber kitchens website and thought I'd get a free quote (what harm could it be....right?) - the guy who turned up was miserable - really bad attitude and unhelpful.
He tried the whole sales pitch thing and told me that the kitchen would cost me £10,000 etc but if I signed up today it would be a BARGAIN of £1295. I must admit I was very impressed but figured I needed to do some more research to compare how much Wickes/Howdens/Selco charged etc.
Even though I had a bad experience with the salesman, I figured if I wanted to buy from the company, I'd call back and request another salesman!!!
LUCKILY I reviewed the company and found all these nightmare stories, so thank to everyone who have shared their story - you've saved me from getting trapped and just sorry to hear about the cr@p you've all been through.
I agree with one of the other reviewers that this company need to be booted if they're as bad as everyone is saying - maybe a case for Anne Robinson ;-)
- james
- 1 Review
worst kitchen ever
salesman promised kitchen bits missing no answer to calls to kitchenunits.co.uk 0161 no promising best way is to slash the guy salesman, and they will stop ripping people off... please dont buy nothing off them as it just pure rubbish from carcasses to doors , that why they want cash when delivered as if u paid by card u would get your money back, you will spend 3 times the amount of time putting it in better go to B and q there stuff is 10 times better than the muck they sell... dont buy anything off them as it will cost you more to try to fix it as there stuff is shite
- Lee Collier
- Manchester, GB
- 1 Review
A Big Thank You
Thank you for your reviews, I am sorry to hear that some of you well most of you have been RIPPED off. However some good news has come out of this thanks to your reviews i have just turned away a supposidly a so called kitchen designer/planner from my front door after reading your reviews. Once again thank you again for saving me some money and wish you all the the sucess in getting back your money from these RIP of merchants.
- leigh
- 1 Review
absolutely terrible
had to buy extra units and plinths from company. designer completely messed up and i also had to buy an extra worktop!!!!!!
still waiting for drawer fronts to arrive.
company now going by the name:
kitchenunits.co
AVOID LIKE THE PLAGUE
- Avis
- yeovil, GB
- 1 Review
Excellent very cheap kitchen
If you want to buy a cheap and cheerful kitchen you might as well use these as any other company! Check the measurements yourself and check the item list! It's worth ordering extra lengths of plinth etc to make sure! It's only £100 deposit, and the balance to the delivery driver! Just you make sure you have every item before you pay him! I did all the above and have a great kitchen, delivered on time and only cost me £1800 about a third of any other quote!
- Rosemary McGuigan
- Airdrie, GB
- 1 Review
Thieving Scumbags!!!!!!!
I have been conned out of £3,000 by these low lives.My kitchen was measured wrong-fitters never appeared.kitchen scratched,holes & pencil marks on doors,no handles,missing doors & drawers!Been sitting with half a damaged kitchen now for 7 months.No one will take him on as he's the famous "kitchen gangster"!!!!! Forget trading standards.no help given! Now off to small claims court! Certainly don't scare me!!!!!! Really would if poss rate -5 stars!
- Julia
- Rugeley, GB
- 1 Review
NEVER EVER USE THIS COMPANY!!!!!
We were sold by the cheap price of the kitchen and the lovely sales man who drew up the design, we checked over every single box before paying and everything seemed ok until our kitchen fitter started the actual fitting!! the only reason we ended up with a kitchen at all is because our fitter (indpendantly found!!) was so brilliant. Most of the units were the wrong size which he had to somehow make fit!! There were missing items which were sent out but after 4 months im still without a hob!!! The one they sent was faulty and theyve failed to replace it on numerous occasions. The people answering the telephone are so rude and ive spent hours trying to get in touch with them.
We had to order extra cornice and when they sent out the incorrect stuff our kitchen fitter gave the driver the extra cash to send the correct bits out via courier and its still not arrived (about 2 months ago!!) We've given up on it ever arriving now and have ordered a hob and some cornice from elsewhere but something really needs to be done about this company!! Please do not be sucked in by the cheap prices because its not worth the hassle and stress!!!
- sharon
- Middlesex, GB
- 1 Review
I ONLY WISH THERE WAS A LOWER SCORE!!!!
Company a total nightmare!!!!
If the price seems too good to be true, it most likely is.
The staff are rude and unhelpful when dealing with queries and rectifying problems; placing you on hold for long periods and if challenged, cancelling the call.
When you complain your details are taken (or so you think) and are promised a call back by Manager; which never comes.
Ant attempts to elicit the details of Managers are met being the call being terminated or put on nerver ending hold.
WHAT EVER YOU DO AT ALL COSTS, DO NOT USE THEM!!!!!!!
I
- kelz
- newport, GB
- 1 Review
TOTAL AND UTTER RIP OFFS!!!!!
i wish i had seen these reviews before i ordered my kitchen!!! what a rip off!! disgusting service i advise anybody not to buy from this company!!!! thought i found a bargain but half of the kitchen is missing> noticed on delivery as we checked every box but the delivery driver who seeemed lovely rang the office straight away and got it sorted said they would deliver it 2days later by courier so we paid in full..this however did not happen. i have since sent emails...endless phone calls and no luck...the people you actually get through to are really rude..stick you on hold for stupid amounts of time then eventually cut you off. i am fuming!!!! i cant think of no other way to get hold of them except go to trading standards which i will be doing monday morning if that dont work i am going to phone up with a different name and address pretend i want to order a kitchen and whoever comes will not be leaving the house until this is sorted..it makes me feel sick to think i have been ripped off as i saved hard to get the money!!!! i dont know how they are aloud to get away with this..i didnt even want to give them a 1 star as there service after they get their hands on your cash is totally disgusting!!!
- jo rickaby
- Basildon, GB
- 1 Review
THIEVES LIARS AND CHEATS
We have been ripped off to the tune of £1500 in addition to paying for a fitter. Half the kitchen is missing the other does not fit and is damaged. 3 days of calls to rude people who cut you off or pretend to place you on hold. Clearly we have been totally ripped off having saved for months to afford the kitchen in the first place.
Trading standards know of these thieves and apparently are not prepared to take them on and the police are not interested so it seems us people that have been scammed have no where to turn to while the crooks who take our money are obviously lapping up a life of luxury.
- Sid
- sheffield, GB
- 1 Review
100% Scammers
These guys promised to deliver and install. They have not delivered, nor installed, and they are not willing to even pay back the deposit we agreed upon. Please if you are wise stay away from these people. I will however inform the police about this scam. And how they lied to me and I will point the police to this site with all the evidence, I have collected regarding this company. Please if anyone can provide more evidence about them these scammers need to put in jail for this type of business.
I wish there was something below one star
- Mike
- 1 Review
CRAP
DO NOT BUY FROM THIS COMPANY, THEY ARE A BUNCH OF THIEVING RIP OFF MERCHANTS. Unfortunately, I have purchased a kitchen from them (so called liquidation stock), the wrong handles delivered, which I am still waiting for the replacements some 3 weeks after the delivery. No predrilled holes on any of the units for the door hinges, the drawer unit has no holes for the drawer runners, wrong door sizes, I am on the phone to them as i type this review, and the ignorant woman is telling me that the doors are the only liquidation part of the kitchen, the rest can come from anywhere. She has actually just hung up on me. She stated that no units are pre-drilled because the doors are from different manufacturers. This is why they only accept cash or a bankers cheque, so you have no means of getting your money back. BE WARNED, NOT BUY FROM THESE THIEVES. P.S.......they are only getting 1 star because there is not the option for no star.
- paul tuffin
- carlisle, GB
- 1 Review
I WOULDN'T EVEN RATE THIS A 1 STAR!!!!
I have four children, one of whom is 20 months old and haven't had a kitchen for 2 months. After reading all of your reviews on here all I can say is..........WE NEED TO DO SOMETHING ABOUT THIS ASAP to stop anyone else getting this same treatment we all ahve had to deal with. Everything from down right obnoxious switchboard, recorded delivery letters being returned, wrong measurements, no worktops, no screws, incorrect screw holes, no screw holes, wrong belfast sink unit, wrong fridge freezer unit, substandard units and doors etc etc etc. They have our money. We need to stop this from happening. I am now contacting consumer direct, trading standards and my solicitor. If we all stick together we will win this one. Even the surveyor, Phil lied about the report he took after visiting my house. I eventually spoke to a manager Becky Lewis, who told me to send a letter with pictures and that she'd rectify the problem!!!!!! Yeah, right of course she will...my recorded letter has now been returned to me due to the fact it couldn't be delivered. I have been on hold for most of my life these last 2 months with this rogue company. Even the surveyor Phil gave us a bogus number for himself! I will not let these people beat me. Let's do something about it.
- Ros148898
- Sheffield, GB
- 1 Review
Poor quality units and customer service
The sales pitch is good, of course it has to be to get you to part with your #100, but the after sales is appalling.
But the standard of the units is the worst. I really wished I'd check every box on delivery. The 2 plinths were damaged, missing handle and 1 incorrect unit. But alarm bells didn't ring at this point i just thought i was unlucky. The delivery man made a note of all the problems and said the replacement items would be sent out to me.
The next day (4th October) my fitter opened the first box to find no screws or fittings. So onto the second box which seemed complete. He put it together but the drill holes were all in the wrong place, so it was diamond shaped!!! My fitter then refused to open any more.
I spent all Tuesday either waiting in a telephone queue to talk to customer service or waiting for them to call me back. I managed to speak to 1 guy, Josh, who was very rude and unhelpful, telling me i'd have to pay extra to get it sorted out basically. I asked for a Manager, then went on hold for another half an hour. No manager called me back.
Wednesday morning I sent an email, to which I've not had a response yet. I've managed to speak to someone today, another rude girl who was most unhelpful and unpleasant). I asked for a refund due to the kitchen not being fit for purpose (ie it couldn't be built!) and said I'd take them to court if it wasn't dealt with. She said i didn't have a leg to stand on. The audacity of these people is amazing. I think they must be trained to be rude.
I will keep trying, and wonder if the manger will call me back on Monday, but I don't hold any hope.
Going off everyone else's reviews on moneysavingsexpoert, i think they just deliver lots of terrible items, knowing you won't open all the boxes, then avoid you after that knowing they have your money.
Awful awful company.
- Mr Maharg
- Newcastle, GB
- 1 Review
don't bother
Avoid this company and all other companies registered with them. They will leave you high and dry. REPEAT - do not give them your custom.
-
- Charlie
- sheffield, GB
- 4 Reviews
MONTHS AFTER DELIEVERY STILL NO KITCHEN
Poor quality goods, missing and damaged items. extrememly poor after sales team, poor organisation, very poor customer service and constanly being hung up on. It does not seem like an illegitimate company i dont know how they havent been shut down yet. Its been 2 months since my kitchen arrived and im missing half of it, and in all that time they have sent me one door!! EXTREMELY DISAPPOINTED!! Even by sending them this email will be a waist of time as i am guarenteed no response as once they recieve their money they could care less about their customer.
- Sohail Kermani
- Harrow, GB
- 1 Review
Not what I ordered!
This company has been a nightmare for me. The planner took £100 from me, when it says there is no deposit. They sent me a lot of wrong items, with poor quality doors and some even missing. The fitters were no good, have chipped several of the carcasses, and have carved up others. When I tried to phone Kitchensuber, the people who answered were either extremely rude, or simply hung up. Also, a letter I sent to their address was simply returned, even though it was sent by registered post.
- Martin
- Nottingham, GB
- 3 Reviews
Useless ignorant Scammers
I purchased 1 from these ripp offs , loads missing , what they sent was cheap unsafe useless crap . I tried to contact them via Phone ,E-Mail, Letter. it turns out that the Address Given on the order Form (UNIT 32 Miles Platting Sawley ROAD Manchester) is not their Address as I contacted the Managing agent for these commercial Propertys and they where "Evicted" (according to the Manager) over 3 Months ago , however the people I spoke to seemed a little apprehensive when i Mentioned Kitchens UBER and would not give a forwarding address or any info on the person that rented this property. I Want to persue Kitchens UBER through the local courts but this is an expensive process when faced with gaining Court orders to obtain information from third Parties like the Property Management company renting property to this Company. May I suggest all the people that have been Robbed of thier money get together to set up an Association (A Group) under 1 Banner to hire a legal represetative to persue Kitchens UBER for all our losses, Mine Are at nearly £1000 and am quite prepared to persue this and Mayby throw £50 into a Pot with other people to persue these Conmen. if anyone out there has any interest or can come together and help, (not just Finacially but also with Time) then please contact me. I suggest that we get off our Backsides and do something about this company who have been trading for several years under different Names but the proprieter has always been the same person. this person is probaly now a millionair through obtaining his fortune through misleading YOU and being allowed to By the so called guardians of the People (our government) who fail to protect our interests.If any interest is shown then I will Post an E-Mail address to contact me on, I will be posting this message on many other foums as there are loads and this will take time as i also work and earn my Money Legally.
- T.Catino
- Essex, GB
- 1 Review
Not a good start!
I have placed an order with kitchens Uber and have tried on five occasions to contact them but to no avail. I decided to send an email and guess what NO REPLY! I haven't yet received my kitchen and already problems. I hope this is not the sign of things to come?
Trustpilot Business
Trustpilot COMMUNITY
- User reviews 5,631,632
- Rated companies 93,420
- Updated Friday, May 25, 2012
-
We speak your language
The website features links to other sites on the internet. Trustpilot does not control the content or accessibility of these external resources and is in no way responsible for these sites.