let-elektronik.dk Reviews 

Reply from let-elektronik.dk

Aug 10, 2026

Dear Mikko,

Thank you for your feedback, and I sincerely apologize for the lack of communication regarding your order. You are right that you should have been informed proactively about the delay — that responsibility is on me, and I'm sorry I didn't handle it better.

To explain briefly: your order was delayed due to an error on my end when placing a restock order with our supplier. Your order has now shipped (as of 11-08-2026), and I have followed up with you directly by email with full details.

I take full responsibility for the poor communication here. As a small business, I handle everything myself, and email inquiries sometimes get missed during busy periods — that's not an excuse, just context, and I'm working on improving this. If you ever need a faster response, please don't hesitate to call — I always pick up or call back.

Thank you again for your patience, and I hope the products meet your expectations once they arrive.

Best regards,
Dennis Sørensen
Let-Elektronik.dk

Reply from let-elektronik.dk

Mar 4, 2026

Hi
Thank you for your review.
On the product page, the delivery time is stated under stock status – orders placed before Thursday 8 PM will be shipped the following week. This is also described in the order confirmation email.
I hope you will shop with us again.
Best regards,
Dennis Sørensen
Let-elektronik.dk

Reply from let-elektronik.dk

Jul 2, 2025

Hi Andrew

I'm truly sorry to hear that you've been waiting so long for your order. I completely understand how frustrating it must be – especially when it's just a few simple items.

Some of our products are not stocked in large quantities and are ordered from our supplier on a weekly basis. On the product page, it says: "Order before Thursday 8 PM and your item will be shipped the following week". This is also explained in the order confirmation email.

That said, if your order has taken longer than expected, then I’ve clearly not lived up to my responsibility, and I sincerely apologize.

Please feel free to contact me directly with your order number, and I’ll make sure to look into it and get it resolved as quickly as possible.

Best regards,
Dennis Sørensen
Let-elektronik.dk

Reply from let-elektronik.dk

Updated Apr 1, 2021

English:
A star removed because you have overlooked, the green field with the delivery time, which is clearly just above the buy / add to cart button.
Then you get it displayed once again in the basket next to each item line, and finally you get an order confirmation where it also appears next to each item line.
I do not understand that I should be punished for, that you have overlooked the delivery time 3 times. I'm not trying to hide anything and you can cancel your order at any time if you can not wait for the goods .
If you order something that is in remote storage on Thursday after 3 pm, you have hit the longest delivery time of 11 days. If you order on Thursday before 3 pm, your goods will be delivered on Tuesday of the following week, 5 days delivery time.


Of course, I contact a customer who writes a negative review, to solve the problem, and if possible get a satisfied customer. I admit that sometimes I make mistakes or forget something, so some will experience it as poor service. I'm sorry I'm not flawless.
However, I never lie, and I have a hard time understanding your need to lie about that I have tried to get you to change your review.
It's also a misconception to think, that I do not care about my customers that I live off, and i pay advertising to Google to get the customers into the store. It is also clear I care about my customers, based on all the positive reviews let-elektronik.dk has received since 2017 when I took over.

It is really strange that some people need to write a negative review before contacting the store and trying to solve the problem. I can not solve the problem without knowing the problem first. They immediately think the store is out to sin and deceive them.
I think it is a pity for the people who feel this way when they live in a country like Denmark, where most are honest and very few are sinned.

Dansk:
En stjerne fjernet, fordi du har overset, det grønne felt med leveringstiden, som står tydeligt lige over køb / læg i kurv knappen.
Herefter får du det vist endnu engang i kurven ud for hver varerlinie, og tilsidst får du en ordrebekræftelse hvor det også står ud for hver varerlinie.
Jeg forstår ikke at jeg skal straffes for, at du har overset leveringstiden 3 gange. Jeg prøver ikke at skjule noger, og du kan til enhver tid annullere din ordre, hvis du ikke kan vente på varerne..
Hvis du bestiller noget, som er på fjernelager Torsdag efter kl 15, så har du ramt den længste leveringstid på 11 dage. Hvis du bestiller Torsdag før kl 15 vil dine varer blive leveret Tirsdagen ugen efter, 5 dages leveringstid.

Selvfølgelig kontakter jeg en kunde der skriver en negativ anmeldse, for at løse problemet, og om muligt få en tilfreds kunde. Jeg inddrømmer, at jeg til tider laver fejl eller glemmer noget, så nogle vil oplever det, som dårlig service. Jeg beklager at jeg ikke er fejlfri.
Jeg lyver dog aldrig, og jeg har svært ved at forstå dit behov for, at lyve omkring, at jeg har prøvet at få dig til at ændre din trustpilot anmeldelse.
Det også en misforståelse, at tro jeg ikke går op i mine kunder, som jeg lever af og betaler annoncering til Google for at få kunderne ind i butikken. Det ses også tydeligt jeg går op i mine kunder, ud fra alle de positive anmeldelser let-elektronik.dk har fået siden 2017 hvor jeg overtog.

Det er virkelig underligt, at nogle mennesker har behov for at skrive en negativ anmeldelse, før de kontakter butikken og prøver at løse problemet. Jeg kan da ikke løse problemet uden, at få problemet af vide først. De tror straks at butikken er ude på synde og bedrage dem.
Jeg synes det synd for de mennesker der har det sådan, når de leve i et land, som Danmark, hvor de fleste er ærlig og meget få bliver syndt.