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Customer service poor not for the staff who answer & record, but the lack of moving issue forward. Large gaps of days while departments gather information that should be available instantly or at least within 24 hours. Worst experience of Customer Service dealing with a reported issue ever
This was always a good overall company, and their products always had some descent to good quality for the price, and for me quite similar so Samsung, although they're not the same company of course. I didn't said great cause Imho Samsung products are better now, and there is an distinctive difference between these two, and couple of times I had issues with LG producst, such as dead pixels, unresponsive smartphones, etc. Now they do tend to get a little pricey, but didn't improve their quality that much.
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