Problems registering - would not allow me to enter phone number. When I originally started looking it was not straight forward getting to the page I wanted. I eventually found it by luck rather than... See more
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Review summary
Created with AI, based on recent reviews
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Pricing is good on flash sales. So far orders have been satisfactory. Sizes have been accurate the first time ordering.
So far soooo good. I found you with the search terms "Canadian Alternative to KnitMend" - which was all over my IG. I am grateful and hope the product is as good as you advertise. thanks! Michael... See more
pretty good aliitle complicated to use had to repeat myself. Have an count iwht PayPal
Company details
Written by the company
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Contact info
United States
- www.lightinthebox.com
welcome to shop with us
4.3
Excellent
521K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
JUST SHARING MY EXPERIENCE, YOU KNOW THE QUALITY FELT C
JUST SHARING MY EXPERIENCE, YOU KNOW THE QUALITY FELT CHEAP AND FELL APART AFTER ONE WASH SO I HAD TO CALL THEM TWICE! JUST A HEADS UP FOR OTHERS!
November 20, 2025
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Sent me totally wrong item
Sent me totally wrong item! The worst part is when you try to return it. It is a never ending process. I have just spent over an hour. Trying to get this done and still have made no progress. The return policy and the process to return an item is unimaginably difficult. Do not deal with this company because they will send you the wrong item and there's no way to return it. There's no way to speak to a person.
September 11, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Don't order here! It is terrible
Before you order at Lightinthebox, have a good look at the Trustpilotpage of Straightship, the company they work with. After that, you won't really believe the positive reviews over here.
I never saw the product I ordered. The first problem was their delivery company 'StraightShip'. They 'delivered' the package by throwing it in front of my door, at my house in a big city when I was not a home. My neighbour has seen it but after a moment it was gone. Very likely it was taken by a passenger on the street (a thief). Secondly, the customer service is terrible because you have to file a case both at Lightinthebox AND StraightShip (of which the latter never responded).
After which Lightinthebox eventually replies that they 'thoroughly reviewed my case, and according to the tracking information, the package has been marked as delivered by the courier.' Really? Apparently, they have a very broad interpretation of what delivery actually means.
What a waste of everybodies time. The solution was: 50% refund in the form of store credit. As if I would EVER make a new order with them.
Typically, these people miss any sense of reasonableness. StraightShip is not worth their name and an absolute shitshow.
September 10, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Reasonably priced products.
All the products seem to be of good quality. And reasonably priced. Just wish shipping was a little faster.
September 10, 2026
Unprompted review
I really like the colors of the…
I really like the colors of the clothes, good selections, good prices. My problem is the sizes aren't always right and to return them makes them expensive. Makes me hesitant to buy.
August 3, 2026
Unprompted review
I always seem to be looking forward to…
I always seem to be looking forward to and order from Light in the Box. Their products are so tempting at their very low prices. I have been pleased with everything I’ve gotten so far!
September 9, 2026
Unprompted review
LightInTheBox ripped me off
LightInTheBox ripped me off. They charged a second amount to my bank account that I didn't approve off. Be careful when ordering from them.
September 8, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Absolutely brilliant and everything we…
Absolutely brilliant and everything we buy is absolutely fabulous and second to none
September 9, 2026
Unprompted review
Beware returns must go back to Asia
The quality of the shirt at 44 eruos was not to my expectation, the model in the pic possibly has the shirt pinched at the back to give it a nicer fitted look, but when i received mine it was a straight fit from the shoulders down to the waist, not fitted or slim like the picture. Fair enough. Not too annoyed. Until I go to the returns policy, where I have to send the shirt back to Asia. Without a returns address in Europe, I dont think they should be selling clothes. So they offer a 20% reduction in the price, I get an average shirt for 30 something euros.....I'll stick to brands I know or shops in future
September 9, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I had ordered items for a charity event…
I had ordered items for a charity event in Ireland and had ordered late. I contacted customer service and had the complete joy of working with Samira and her team. They pulled out all the stops and got my items to me on time. I can't thank Samira enough and I hope she knows that she's made a huge difference to a lot of children. Samira and her team went above and beyond and it's so appreciated. THANK YOU!! Maureen
September 8, 2026
Unprompted review
Issues experienced were resolved quickly
September 8, 2026
Unprompted review
They are always so good with there…
They are always so good with there orders and really appreciate the quality as well. Thankyou
September 9, 2026
Great price good tracking well packed…
Great price good tracking well packed and arrived on time in good condition.
September 1, 2026
Unprompted review
Very easy ordering
September 9, 2026
Terrible customer service
Terrible customer service, they defaulted address to a previous one and when I tried to correct claimed they weren't able to assist, specifically a Luis associate!
September 9, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We’re sorry for the frustration caused by the delivery address issue. We would like to clarify that the package was shipped from our facility on September 8, while we received your request to update the address on September 9. Once a package has left our facility and entered the shipping process, we unfortunately have very limited ability to modify or redirect the delivery address.
We understand, however that you no longer reside at the address registered on the order and therefore requested a full refund for this order rather than leave you without a resolution.
We’re sorry that this situation has caused frustration and appreciate your understanding.
Kind regards,
LightInTheBox Customer Service
I checked the sight and reviews and was…
I checked the sight and reviews and was happy with
The site. I’m looking forward to receiving my new
Trenchcoat
September 9, 2026
Simple Process
It is easy dealing with you guys and I know the shorts will fit as I am a previous customer
September 9, 2026
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