Lowcostholidays reviews

Very poor service never want to reply to complaints.

I cannot stress how poor the service is they mis-sold me a holiday then take 3 month to reply that was because i complained on here then offer me 20% plus £120 compensation which in total comes roughly £250 but which i spent short of £1300 on the holiday they must take me for some sort of idiot I have phoned them many of times tey say send a e mail but they never reply.

I told them the offer was unacceptable then they said they will review it and it would take 28days again now its been over 28 days well nearly 2 months and still no answer i am fed up of being treated like a fool for details of my poor holiday read my review below I told lowcost what i want back and i was not being greedy but now i just want my money back in full i dont want compensation i just want back that is mine.

When i got a reply that was because i posted a complaint on here if i didnt then i still wouldnt have one now I have lost faith and tempted to contact ABTA and trading standards.

If they would of looked after me i would of rebooked with them if they want my custom again i want my money back in full plus some sort of discount on my next holiday but at the moment i would rather spend a extra £200-£300 more with thomas cook and have a rep.

Come on lowcost get a grip and look after your cusomers and we wll look after you after all we keep you in business it would cost more to treat people like rubish than to give them their money back because i know i would spend the money i got back wit you again if you looked after me and use you all the time if you dont look after customers no one would recommend you and you loose business.

Kelsall Mike found this review useful

Thursday, December 13, 2012

Reply from

Good Afternoon,

I am sorry to hear that you are not satisfied with the time it has taken to investigate and resolve your complaint. Our Customer Relations team work really hard to resolve everything as quickly as possible, however do have to wait for responses from the hotel suppliers to be able to answer queries in full. Unfortunately, in this case it has taken much longer than we would have anticipated and I am sincerely sorry for this.

Please be assured that I have escalated this matter internally and a member of our Customer Relations team will be contacting you today to discuss your complaint.

Again, please do accept my apologies and I hope this is resolved for you as soon as possible.

If you wish to contact us in the meantime, please send an email to onlineanswers@lowcostholidays.com and we’ll be sure to reply.

Kindest Regards

Abi 13/12/12 @ 12.16

Very dissapinted with lowcost holidays. No customer care

Hello,
May I please highlight, I have not had a response following the complaint I filed on 3 October! Over two months ago! I would never use their services again and I hope other holiday makers make the right decision and chose an alternative company!
They made me miss my flight back to the UK, I had no transfers even though I paid for it in advance and I had to make my own way back to London and purchase a new ticket for my partner and I. Their customer service workers refused to help!

Please be wise and very careful! I am still waiting to hear back from them.

Mike Kelsall found this review useful

Wednesday, December 12, 2012

Reply from

good afternoon,

i am sorry to hear about the problems you experienced on your return part of your journey. Please email onlineanswers@lowcostholidays.com with your booking reference number and we can get this looked into as soon as possible.

regards
LowCostHolidays

BEWARE OF EXTRA CHARGES ON ARRIVAL

I got to my room to find no air conditioning working and had to pay 50 Euro to use it (20 Euro returned on check out). I was advised on return by low cost holidays that "certain amenities are payable locally". The website states " "Please note that certain amenities may be payable locally". This statement appears to me to be on most of their hotel's websites.

What this means, according to Low Cost Holidays, is that your hotel can charge you for ANY amenity. My Hotel amenities were "twin bedroom, lounge/dining area, kitchenette with 2 cooking rings, microwave and fridge, kettle, toaster and cooking utensils, air-conditioning and balcony/terrace” and the “maid service”. This means your hotel can charge you for any of these or any combination of these however not all of them.

BEWARE, you are leaving yourself open to multiple charges on arrival to use any of the amenities listed in your hotel, yes.....even your microwave, balcony, or maid service. So you cant know what your holiday will cost you until you arrive.

Avoid Low Cost Holidays - in my opinion they are a rip off.

Response to Low Cost Holidays reply;-

"we state on some of our descriptions that certain amenities may be chargeable locally. If you ever wish for this to be clarified we will always be happy to do so."

I can advise you that on arrival at Holiday Centre Apartments I was asked who my travel company was. I was then advised that air conditioning was not included for Low Cost Holidays’ clients. It is clear that there was a pre-existing agreement between Low Cost Holidays and Holiday Centre Apartments that air conditioning was not included for Low Cost Holidays’ clients. Since air conditioning is not included for Low Cost Holidays’ clients there is no legal or moral justification for Low Cost Holidays not explicitly stating on their website that air conditioning is not included in the price of the holiday. This is all the "clarification" customers need. Low Cost Holidays obviously deliberately refrain from advising that their clients do not receive air conditioning, when other Holiday firms have clearly negotiated that air conditioning is included. If its not included SAY SO on your website. Its a clear attempt to mislead.

"We would like to apologise if this was not made clear enough on your apartment description."

It wasnt made clear at all, never mind "enough".


"Travel companies often use this term as charges are not within their control and are always subject to the hotel/apartments discretion."

Absolute rubbish. Other travel companies include air conditioning at the Holiday Centre Apartments so clearly they have negotiated rates and included them in the cost of the holiday. If Low Cost Holidays want to minimize the cost of a holiday by excluding such amenities then they should make it clear on their website that these amenities are not provided by Low Cost Holidays. There is no excuse, your response is nothing but rhetoric and flannel.

Saturday, November 17, 2012

Reply from

Hi,

Unfortunately many apartments charge locally for air conditioning.
We would like to apologise if this was not made clear enough on your apartment description.
Along with many other travel companies, we state on some of our descriptions that certain amenities may be chargeable locally.
If you ever wish for this to be clarified we will always be happy to do so.
The additional charges are generally referring to air conditioning and safety deposit boxes and other facilities such as spas etc
Travel companies often use this term as charges are not within their control and are always subject to the hotel/apartments discretion.
Any local charges are not taken by lowcostholidays.

Once again we apologise that you were disappointed to be charged.
Please let us know if you have any further queries by emailing Onlineanswers@lowcostholdays.com

Regards,
Lowcostholidays

holiday for next year booked

omg im getting kind of worried i have booked a holiday for 7 of us for april next year and after reading these reviews im getting kind of worried , one of our group cant make the holiday so we are taking someone else i contacted low cost and they have told me that it will cost 105 to change a name (rip off) and my holiday hasnt even arrived yet

Wednesday, November 14, 2012

Reply from

Hi,
We are really sorry to hear that someone in your party cannot travel. Unfortunately any charges will be directly from the airline as this is who your contact will be with therefore you are subject to their terms and conditions. Depending on the reason your party member cannot travel, you may seek reimbursement from your travel insurance company. Should you have any questions please pop us an email to - onlineanswers@lowcostholidays.com

The company that low cost holidays use , green bus, for airport tranfers, should be arrested for attempted murder!

We got airport transfers with low cost holidays. They chaged company after we booked to green bus. On the way to the hotel the driver was driving too fast and in between too lanes on moterway but this was nothing compared to our trip back to the airport. We were collected at 6.10am on Thursday 25th oct from vita sol park in algarve by an old mini bus. The driver was hyper at first. Talking to himself. Acting weird. He was driving way too fast and dangerously I asked him to slow down and he shouted at me. We collected more passengers with kids and he rudely point for us to go in the front. My husband was beside the driver then. He was smelly and unkept. Driving so dangerously on slip roads and roundabouts I was crying silently to myself and praying. The kids in the back crying too. Then the driver started falling asleep!! My husband had to keep talking to him to keep him awake. The driver said he had only gotten one hr sleep in the bus before work! How was he safe to drive! He nearly crashed three times, roundabout, back of a car and a curve on slip road. This man should not be in the road, green bus should not be in operation and low cost holidays are at fault for using them. Obviously have no regard for their customers safely. Never again!

Monday, November 05, 2012

Reply from

Hi there,
We are sorry to hear that you have had these issues with your transfers in resort, and we would like to look into this matter for you. We would appreciate if you could let us know your holiday booking reference or send us the details through to the following email address: onlineanswers@lowcostholidays.com and we can then investigate this for you with the local transfer supplier.

Regards,
Low Cost Holidays.

Do NOT believe website prices

Don't normally write reviews, but am really incensed by this company. We booked online for summer 2013, at a good price (£100 less than lastminute.com) but received a phone call almost 24 hrs later claiming the flights we had chosen were no longer available and we would have to pay an extra £400 to secure our holiday. Customer service was appalling and no attempt was made to respond to follow up emails. This was in addition to extra, hidden, charges at checkout including a 2.5% ( unavoidable) card handling fee and airline "taxes" of £60 which I had thought were already included. I know there are lots of positive reviews ( I checked before booking), but BEWARE. This company promise low prices, but I can vouch for the fact that the website prices can be misleading. Be prepared to pay more than you bargained for.....
Have now cancelled holiday and booked with easyjet for similar price. Will not use lowcostholidays again..

Saturday, November 03, 2012

Reply from

Hi Jennifer,
We are sorry to hear that you have not had a positive experience whilst booking your holiday.
When booking with lowcostholiday.com , we act as an agent on your behalf. Unfortunately if the airline fail to confirm the flight due to a fare increase, we would contact you as soon as possible to see if you wish to proceed. In this case you chose to cancel.
Again we apologise for any inconvenience this cased to you.

Costa Del Sol Nov 2011

I have booked with Lowcostholidays a number of times and found that this site has been the cheapest. It is so easy to book your holiday and they give you a full breakdown of what you have booked and what it costs for each person. When i book my holidays with lowcostholidays you always get what you pay for and i have found no problems with any part of my holiday when arriving from flights, transfers and hotels. I think this is the best and cheapest way to book your holiday because if you go through a big tour operator you pay twice as much. I would recommend this site to everyone and will be booking again soon for my next holidays. Thanks lowcostholidays for making my holiday less stressfull and we had a great time.

Best customer service experience ..Thank you

We booked a holiday recently ...had a problem as we were charged twice...
We received almost 25 calls from customer services ,...asking if we have received our refund.we were contacted after we came back from our holiday as well..asking for the feedback for the holiday.
I would recommend ASHISH JAIN who is the manager in customer services, I can assure if he is dealing with your problem, he will resolve it .We are pensioners and me and my wife are very grateful to him...God bless

LOWCOST HOLIDAYS SAVED US OVER £1000

Hi We booked through lowcostholidays for our recent holiday to Santa Susanna Resort Hotel Costa Brava. We searched over a year ago and the prices from all competetors were well over £2600 for the 6 of us. We searched the website found a holiday and rang them up, whilst online the advisor gave us a further discount taking it down to £1600 for our 10 day All Inclusive holiday. Everything was explained to us about making payments etc. The website was very easy to use, good thing about this kind of website is you can choose how much baggage that you want to take and you will only get charged for that amount...Other companies you have to pay for each baggage for each person and you may not need it....Also you can opt out of insurance...Also you can opt out of your transfers if you want too. All saving you money!!!.. I would not hesitate in using this company again It saved us alot of money. To be honest in this day and age we all want a bargain, to save some pennies (pounds)... We had a great holiday only returned 11th oct. So I would definately recommend Lowcostholidays to anyone.

What a relief!

Having booked and THEN checking reviews, I was more than a little agitated and nervous about the holiday. I was convinced they would contact me to tell me the price was going to go up, I was sure there would be a mistake on our flights, that the bus driver wouldnt let us on, that the hotel wouldn't have our booking, etc etc. luckily it all went 100%

I think if people are not paying in full for the holiday straight away that the flight prices might change as the date gets closer.

Karen Lewis found this review useful

WOW,WHAT AN EXPERIENCE, NEVER AGAIN

Well,where do i start! first of all we looked at holidays at loads of holiday companies and came across one four star hotel with lowcost.com.
as we went through the process of booking two double rooms for us two couples, as we clicked the final button it spun for at least 20 minutes or more until finally went through and paid in full.... so we thought to ring the holiday companiy straight away to make sure that they have recieved our booking only to be told by them that we were in one room for four people!! to our horrer we said that we did`nt book it this way and was then told by them that the hotel did`nt have any more rooms available, so we wanted to cancel booking, and the hassle of trying to tell them that was unbeliveable... the lady said that we would be charged one quarter of the holiday price (over £400) for cancelling a holiday when we mentioned several times that it was`nt our fault that the booking went wrong! Plus we would lose the cost of the flights too (over £500) together £900 in all.... we were all staggard. we then told them to keep flight money and offer us another hotel but they wanted to charge us a fee for transfering to another hotel... unbelievable, was`nt happy with this treatment and she hung up on us!!! this was on a sunday, rang them on the following monday to try and get this sorted out as there office closed early on sunday, and again told another person the problem about being shoved in a room for four.. still no help with this and after lots of phone calls and emailing we were told to make a dicision apon it by email to them .. what a way to treat us!
Finally we chose another hotel and apon return conformation email all looked good.. Three weeks before we go we had a phone call from them and an email to say that our holiday has been double booked and no rooms left in that hotel either, we were told that we would be compasated by £40 for the trouble and will be put upgraded to a 5 star hotel, this hotel did`nt suit us, asked for more choice of hotels and they then emailed us with three to chose from but there was more money to pay on two of them so we picked one that matched the price.
Day of holiday yippy! travelled out there with ryanair, no problem, only to find that our private transfer taxi booked with them was in fact a shuttle bus... found the driver with our name on his card and was asked by him to wait outside for five mi nutes which turned into 55 minutes, asked him politley when are we going and he got shirty with us... off we go the hotel and arrived there some 20 minutes later, got our baggage and went in to reception and yes wait for it .. was told by reception that we were not booked in !!!!!! WHAT, i nearly blew my top at this stage as we arrived very late at night tired ... luckly the lovely lady receptionist said that she can put us up in two double rooms for the night and asked us to come to the desk in the morning to sort it out... no sleep that night.. and my sister in law who is disabled was very upset.. we all were, not a good start to our hols.
Apparently Lowcost.Com did`nt confirm holiday to that hotel as hotel manager told us.
We then discovered that the hotel was full of stoney faced robot style germans and catered mainly for them, it was awful as they don`t speak to you and are typically rude, and the food was awful.
So we would advise everybody to stear clear of this holiday company as there aftercare department is crap !!!

Don`t bother with us lowcost.com for a holiday reference as we will not ever be coming any where near you cowboys again !!

Rob Greenhalgh and Anders Brock found this review useful

Saturday, November 03, 2012

Reply from

Hi Thomas,

We are sorry to hear that you have had these issues when booking your holiday and while in resort.

With regard to your hotel being changed prior to travel, unfortunately, these changes can occur. Where possible, we always aim to reinstate passengers in their original hotel, but in some cases this is not possible, and an alternative hotel will be offered.

We would appreciate if you can send us your booking reference for the holiday to onlineanswers@lowcostholidays.com so we can also look into the issue with your transfer, and any other points you have raised.

Thanks, and regards,

Close to the beach and restaurants

We stayed at "Kontiki" for a week. Our room was reasonable cleaned, towels changed and we couln't complaint about anything . Bar and reception staff were fun, helpful and friendly! Overall great holiday there.

I wish negative ratings were available...

Lowcostholidays has obviously invested very well in marketing for appearing as the cheapest option when booking a holiday, which I can only assume was accumulated through the hidden charges simply stolen from hard working consumers like you and me.
When I came to booking my holiday early August '12, the hotel that I was interested in appeared to be slightly cheaper on lowcostholidays in comparison to Travel Republic so we decided to go ahead and make the booking. As we navigated through the booking stages, we noticed towards the end that the total cost which was quoted at the initial screen was beginning to increase.
This was a combination of additional airline ticket charges and payment method charges.
Some may see this as being fair which I can also see, but to have someone engage in a booking process with quite some commitment especially when booking for a semi-large party, it is very annoying and sly.
On the final payment screen where I entered my card details, the total amount which was going to be charged to my card was visible. However, after I clicked submit/book and entered my card security details, the final charged price was higher and a cost that I have had to bear on behalf of my party.
The following day I spent trying to explain to their incompetent customer services team that I had been overcharged without warning to which they simply responded by saying this is not possible. Being an IT professional, I even suggested they look into their web booking system to see an audit trail of my booking which was also ignored since apparently they did not have the capabilities to do this (yet someone else claimed to have looked at this which I will explain further on).
I had no other choice but to write a lengthy letter to customer relations which took from 6th August to 3rd October with many other prodding letters along the way, to respond with an extract from the lowcostholidays T's&C's and an explanation to say that I was wrong and they were right, since they had checked the process that I followed - although they allegedly didn't have the ability when I first spoke with them.
I had also booked my transfers through lowcostholidays which wasn't clearly highlighted on my travel documents and so I had to walk from stand to stand asking if they were due to take me and my passengers - Antalya Airport has many of these stands.
The transfer companies were clearly not carefully selected as when going out, the driver dropped a couple off at a hotel and decided he'd treat himself with a 10 minute "cigarette and rest break" before getting lost and driving around in circles after his break. When coming back, the driver was incredibly aggressive, abusive and threatening.
There are so many holiday booking agencies available all at the click of a button but I can certainly say that for me going forward, I will not go anywhere near lowcostholidays as "it does not do what it says on the tin" and does not take customer satisfaction into consideration.
Customer services are not helpful and the whole holiday from start to finish was a disaster since my hotel room type was also shown as something different to me but ended up being something completely different. For the record, the resort I went to was Asteria Elita in Side which is supposedly a 5 start resort - not by my standards. I hope this helps all you holiday planners!

Thomas Williams and Mike Kelsall found this review useful

Saturday, October 20, 2012

Reply from

Hi Ilkay,

We would like to follow this up with our customer relations departments who you have been in contact with, so if you could provide us with your holiday booking reference, we will look into this and come back to you as soon as possible.

Thanks, and regards,

Take the money & run

The holiday itself was horrendous it was advertised as super deal only to find that other people there had paid nearly half of what we paid. Needless to say we were ready for home when the time came. We left the hotel and whilst checking in my son of 14 became ill........................checked the bags in and sat outside the loos with my son whilst he was in and out of them. Flight called and my husband and 8 year old daughter came to get us on the way to the gate my son is still unwell. You see these things on tv people missing flights & you never think for one minute this could happen to you.................well it did and I can't tell you how distressed we were as a family especially with my son being unwell. We rang Low Cost and a very understanding member of staff appeared to take on board our situation & would get someone to ring us back as soon as someone came available...................that never happened, we rang again to be told to ring our insurance.................we rang the insurance who told us to ring Low Cost given we were still on holiday. I can't tell you the number of calls we made different instructions on every occasion. We ended up booking new flights and had to go to the tourist information to sort out some accomodation. If we had left it with Low Cost we would have still been at that airport with 2 children. On my return I got in touch with their customer services who acknowledged the complaint 30th August........................today I receive a letter via email thanking me for the feedback and how they have taken on board my comments on the holiday......................no reference to their incompetence in dealing with the situation, only passing the buck asking us to contact the insurance company. We have booked with these people on numerous occasions but you only know how good a company is when something out of the ordinary happens which was the case with us...................needless to say we will never book with them again and would never recommend them. The stress & upset we suffered as a family will never be forgotten & the knowledge that this company can conduct themselves in this way.

Thomas Williams and Kelsall Mike found this review useful

Saturday, October 20, 2012

Reply from

Hi there,

We are sorry to hear that you have had these issues with your return journey. We woudl appreciate if you can let us know your holiday booking reference so we can look into this matter for you.

Thanks, and regards,

Deceiving! Rude! Wont use again!

My mum booked a holiday for my 21st. I understand they find the cheapest flights and holidays. However, my mum put the money into my bank so the booking is in my name. The price was £620 so my mum put that exact money in as it says it did not charge for using my card. We then went straight through to pay and it had gone up another £20 which we were not too happy about however they told us so my mum was prepared to put the extra money in. We then finalised and made sure i had enough to pay and sent it through. We then had confirmation and they had added £60 ontop of the final price! Which ment i had bank charges! I. Could have found a cheaper holiday! And there was NO warning of these extra charges. We rang up after figuring out all charges ourselves as the further you go there is less of a breakdown. When we rang up someone answered who we could not understand as was very quiet.they said it was not their problem and would take no liability in not posting anything on the site saying there maybe possible extra charges. She then put the phone down. Will not use again

Saturday, September 22, 2012

Reply from

Hi Laura-Jade
I am sorry to hear of the situation you experienced and a little confused as to why you were advised the cost had gone up by one amount but was then charged more. Could you email us at onlineanswers@lowcostholidays.com with your booking reference so we can look into what has happened for you?

Great great great, if you understand how it works!!

I gave just got back on saturday and would book again! If wish to book understand that unlike travel agents who book you a package holiday! Low cost holidays book your flights and hotel seperate, making you great savings! The problem with peoples holidays going up in price occurs when they book online! These people think they are all booked up but they are not its a reseveration not a booking! Flights go up and down all the time, minute by minute as less seats become available and website like these cannot keep up to date! Thats why peoples complaining saying they put yhe holiday up after they paid, in fact its not them its the airlines! Heres some east steps to avoids:

Save up enough money to pay off the hoilday in one go!!

Then find a holiday online on there website

Then instead of booking online, Ring them to check that the price online is in fact the actual price of the holiday

An agent will then check the flight price for you and should tell you if they have gone up or not if you ask them

Add transfers if you wish

Add then add your agent the final price you have to pay

Then book if you wish!! Its easy and it saves the mix up between booking a reservation and actually booking the holiday!!

Add on the extras you want i.e bags and obvioulsy there are always charges to pay if you fly budget (admin fee and card charges

Its easy and i had now hasle what so ever!

Saturday, September 22, 2012

Reply from

Hi Mark
Thanks for your comments.

We do indeed operate on a highly dynamic system and our website is updated regularly with the availability and flight fares for all our third party suppliers and searches over 85 airlines and 150,000 hotels and suppliers to find you the lowest fares and rates available to us to meet your travel needs. Once your booking is confirmed online, our system connects to the third party suppliers reservation system to request your booking and will return a confirmation reservation for the booking. However, on a rare occasion, the hotel may have become fully booked or the airline/service provider may have increased its rates/fares at the time we are looking to confirm. Although we do all possible to ensure our web detail reflects up to the moment availability and fares, due to the third party suppliers working on dynamic pricing that can fluctuate throughout the day, we do experience rare situations where availability has just sold out or a fare/price has increased.

Of course - if the suppliers have lowered their prices, it works that way too and our customers benefit!

Double checking the actual price before confirming your booking with one of our Travel Advisors is a great way to double check for any price fluctuations if you prefer to do this

We look forward to being able to help you and all of our customers with their travel plans again in the near future

Thanks Mark

USED THEM FOR THE PAST 3 YEARS, BUT WONT USE AGAIN

We have used lowcostholidays.com for booking our holidays to Turkey for the past 3 years. This year we had all the relivant documents as per there website (booking ref, flight details, room docs etc) but when we arrived at the departure airport (east midlands) we where told we had to pay an extra £70 to have our boarding passes printed. I tried to argue the point but when you are going on your long awaited holls and are holding up the que then you pay up and hope to argue the matter later, with lowcost.

On return to the UK I contacted Lowcost and they said that it would take 28 days to investigate (as per ABTA 28 day ruling), anyway not had a reply from lowcost keep emailing but no reply. All we need is an explanation of what went wrong and how to avoid it in the future.

I am now writing to ABTA to see if they can help.

Reply from Lowcostholidays.com
"It states in the small print at the bottom of your order that it is ticketless and you must check in on line so as to print out your boarding passes."

Ticketless used to mean go to the checkin with your email with the referance number on and they issue you with your boarding passes - NOT ANYMORE. Will be using another firm for my 2013 holls.

Mike Kelsall found this review useful

Sunday, September 16, 2012

Reply from

Hi, Sorry to hear that you was unhappy with our response. Certain airline carriers insist on customers checking in online.
You are correct with regards to airlines being ticketless however we have added that customers must also check in online.
We are sorry that you was charged on arrival at the airport, this is an airline policy therefore cannot be waivered by lowcostholidays.
Please let us know if you have any further questions.

No problem what so ever with Lowcostholidays

My husband and I have just come back from our week in Cala Millor Majorca. We booked everything from Lowcostholidays. Everything was perfect. The transfers were on time from the Airport and on our return journey. My only problem was Ryanair as usual.
I would definitely be using this company again.

NEVER EVER AGAIN!!

I booked yesterday a weeks holiday in Majorca with a lovely lady called Georgina-the cost £722-I received a phone call today saying the flight had not been reserved yesterday or paid for and that i needed to pay £158.96-I could hardly understand the caller her english was terrible but she assured me I only had to pay £158.96 today and that I had already paid for the hotel and transfer and that would be all that was taken out of the account.She said I would receive an e-mail confirming this-Suprise Suprise the e-mail came and you guessed it-the total amount now was £881.31 I rang back to find out why and she said the flights had gone up by £198.96 but that they would foot the bill for £40. How can they get away with this?? I go on holiday at least 4 times a year and have travelled with loads of different companies but this has never happened before-Never will I book with this company again- BEWARE OF HIDDEN TAXES CHARGES ETC-WYSIWYG IS NOT ALWAYS THE CASE

Thomas Williams found this review useful

Great value holiday

no problems, very easy to book online.
good value for money, would defo use again.

Liers and chancers!!!

On thursday, after booking my flights and accomodation with low cost holidays, i read some reviews about them (i now know to do that before hand!) I was shocked with the amount of complaints about them getting back to customers asking for more money or threatening to cancel the holiday with 'full refund'. A little worried the same might happen to me, i went to sleep, only to find that i was woken this morning by a phone call from guess who.......low cost holidays asking for more money!!!!!!!!!!!!!!
They claimed that since my booking with them, only a few hours previous, the flight had increased in price and i was asked to pay an extra e20. Despite telling them i had a ScreenPrint (wonderfull thing) of my confirmed booking with total price, they insisted that i had to pay the extra e20 or they could canel my holiday.
I really believe they only do this so as not miss out on the increase in price. I tried to explain to the unsympathetic girl on the phone that once you pay for a seat, the amount cannot be changed. I mean they had already subtracted it from my account!!
I was outraged.....and proceded to tell them that, for all the good it did!! I thought to myself that i suppose i was getting off lightly knowing that other people had to pay a few extra HUNDRED to keep their holiday, i said to myself that i would just pay the e20.

They also like to pull the wool over your eyes about their 'Booking Fee' which they fail to document anywhere during the booking procedure. It was only over the phone, when i called to complain, that i was told i had paid it!!!!!!!!!!!!!!!!!!
Never again will i be using this crowd to book a holiday!

Thomas Williams found this review useful

Saturday, August 25, 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

No problems

I booked my holiday over the phone and found it the cheapest one around. The staff were friendly, everything went smoothly and all the needed paperwork was emailed straight to me and was easy to print off. They were great and this is why I'm using them to book my next holiday and will still use them in the future.

Do not use, worst aftercare service, and you do Not get what you paid for!

Having booked a holiday for 27 adults at the end of june, we had a number of teething problems, which we thought where all dealt with. On arrival at the hotel 3 of our parties rooms where in correct, given studio apartments instead of one bed apartments that we had paid for. The hotel had known about this since January, and with 2 of the incorrect apartments having 1 adukt and 3 children in you can imagine how cramped this was. The hotel agreed we should get a refund on the over charge and wrote a letter stating this.

On the 18th July I emailed both the CEO and customer services, I got a promt reponse from CEO apolosing for this and saying it would get looked into immediatley. After various emails to and fro, I eventually got one direct dial, though you cannot get a direct e-mail. On the 31st July I had a missed call and an e-mail stating we would get a full refund on the card. I emailed back the next day asking for a call. Surprise suprise No call. On the 8th I got an e-mail asking if I still wanted a call, I said yes, still no call and still no refund!!!!

I rang the direct dial for and answermachine 24 hours later still no call, and no response from the CEO of the company after e-mailing again! We are only after the overcharge, we are not seeking or being offered any form of compensation for the inconvenience, yet no one is willing to talk to me to resolve this!

Having a further group holidays to organise over the next 2 years, there is no way we would use LowCost as they do not care about their customers at all!

Thomas Williams found this review useful

Thursday, August 16, 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

NEVER, EVER, EVER AGAIN! WOULD RATHER BOOK FOR PONTINS...

This company have THE worst customer service I have ever had. I booked a holiday through their website last Saturday and paid in full. I then received a phone call informing me that the flights had not been secured and the price had increased. The flights were £63 extra in total and Low Cost would compensate me to the value of £50. I wasn't going to argue about paying an extra £13... The advisor asked if he could use the same card details and I agreed. Moments later he told me my card had declined. After checking online banking, the reason my card declined was because they had already taken the full amount for the first lot of flights. I asked if they could just take the extra £13 and was told that it was not possible. After speaking to the bank and Low Cost holidays three times I ended up waiting until Monday to see if the funds appeared back in my bank. Monday morning I receive another call from Low Cost to inform me that my flights had gone up again - by £300! They were still only willing to pay £50 towards the extra cost. I tried to reason with them that I had booked the holiday and paid for it IN FULL so it was really unfair that this had happened. I waited for a call back from a superviser, which never happened. I rang back and demanded to speak to somebody. I was transferred to a superviser who basically repeated what I had already been told as if he was reading it from a script. When I tried to argue my case he huffed and puffed down the phone - rude!!! In the end I decided to cancel because I would never want my money ending up in their pockets. I am still waiting for the rest of my money and cannot book anywhere else until I get my money back. Seeing as we were looking to travel in two weeks this is a major problem. Please be very aware of this farce of a company. And Low Cost, please don't bother with your robotic apology on here. Too little, too late.

Friday, August 10, 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

Help

After my booking, I have received an email from lowcostholidays(person there) asking for additional information, copy/scan of my debit card! This is 1st time someone asking from me something like this! Replied, no answer, sent an email to CS, again no answer. Did someone had similar experience with the copy and PLEASE, if customer service replies that within 2 days will answer, to do that!!!

Friday, July 27, 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

What a disgrace

Reading everyone else's bad reviews mine might sound stupid however £400 is still a lot of money. I booked my flights to go to Brussels departing TODAY, I originally booked them at £135 each then there was a 'technical error' despite getting a confirmation email 24hrs later I was told that my card had been declined and I would have to re book, by then the flights had gone up to £200 each and they told me they were unable to sell them to me at the original price. I had to book the flights so unfortunately I went ahead and booked them through LCH.
Since I booked the flights I have received two emails and two answer machine messages asking me to call back urgently...at 14p per minute, but that's beside the point.
The calls and emails were to tell me that my flight time had been changed not once but TWICE meaning I lost a day of what was only a long weekend (4day break) away. As they had changed the flight times and I needed to be there earlier I requested a refund so that i could book another flight elsewhere which at first they refused, until I persisted then they contacted flybe who agreed to refund me my £400.
That was SIX WEEKS AGO! I've called twice a day since Friday they are refusing to send me a confirmation email that the money will be in my account in 24/48hrs because they refuse to commit to their LIES!! They said it was in my account today it is not and the bank no nothing about it!
WATCHDOG here I come, and that's a promise! I advise you all do the same!
Scumbags!
And it would be nice to speak to someone in an ENGLISH call centre!

Friday, July 27, 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

i will never use this company again

i had to cancel this holiday due to coming down with a condition called anaemia. i had to go into hospital for 3 days before i left. i tried cancelling the holiday or rebooking the dates due to ill health.

dont bother phoning customer service, all indian call centres and dont understand you if you go off the script that they know. i tried to cancel and all i got was my holiday was booked and paid for.

use a proper company like thomas cook ect, worth the extra money and i will never use a low cost holiday company again. didnt save that much anyway. and no refund and insurance refused to pay when i have a proper claim

my advice - do yourself a favour and use a proper company. seems to me that if you have a problem then they dont want to know. hence the good reviews. havent seen a review yet that says they helped out with a problem

insurance onbusman is next step as im fighting for my money back

Mike Kelsall found this review useful

Friday, July 27, 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

Fantastic holiday !!!

My holiday start at 4 October and I had amazing time . The name of the hotel is Club Bellevue in Majorca . The food was great , room nice and clean . All the staff is very friendly . Big range of facilities .
You couldn't ask for more !!!

Friday, July 27, 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

Do not believe a single word of the description of hotel

I have just booked a holiday to Budapest. I booked flight and hotel and chose a hotel that had a restaurant, a shop, and air conditioning as I have just had a blood clot on the brain which has left me with severe difficulties and wanted to make sure that I had all the comforts just in case, I chose this hotel because they had a hairdresser and due to my difficulties I am unable to wash my hair.

After booking I phoned the hotel to double check all the facilities, none of the facilities lowcost mention on their website are available at this hotel. In fact every single thing they mention available at this hotel is in fact not available, they don't even have a restaurant.

I called their call centre to cancel this hotel and book another, they have basically told me they are not going to do this and I will either have to go there or book another hotel and pay again.

I then phoned trading standard and explained all this to them, they checked (my correspondence with the hotel, I phoned and emailed and was lucky enough to receive a written email from them confirming that they no longer have these facilities). I have now written an email to lowcost holiday and basically have told them I am disputing my transaction with them as there description of the hotel is far from the truth and have given them three days to sort it. Booked another hotel with the facilities I need.

Will post the outcome when and if I receive any correspondence from Lowcost Holidays.

My advice to everyone, Don't Use This Company, don't believe a single word of the description they have on their website and god help you if you need to speak to anyone in their call centre because they are all a bunch of cowboys, Lowcost holidays, and it seems the staff are all Useless too.

Rikki Shah

I have been offered 20% of my original price as compensation after I got in touch with ABTA and other agencies. Lowcostholidays had the cheek to lie and say that they offered me other accomodation and they even had the cheek to say that the facilities would not make much of an impact.

Will let everyone know of next stage.

12 September
I am still waiting for someone from Lowcost holidays to actually speak to me. Have had two emails that someone is looking into this, but no one has actually contacted me and spoken to me.

Saturday, July 21, 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

Holiday Nightmare!!!!!!!!!!!!!!!!!!

Booked with lowcost for family holiday to corfu, absolute nightmare. To cut a long story short, on our arrival at accommodation, we found we had not been booked in there. OMG! Several phone calls later, still no accommodation and no help whatsoever from lowcost. Customer service is appalling. Eventually found out the next morning,after having to find our own, that they had booked us into another resort and forgot to tell us.

Lowcost, you should be ashamed to call yourselves a travel company. Abandoning a family, with nowhere to stay miles from home, and with no help is appalling.

So, trying to get them to acknowledge what they have done has been a hard task, but like you say lowcost, you have 28 days, and that is all you will get. We have taken advice from trading standards and ABTA. We will not go away!!

You owe us money!!!!!

Please don't bother with your send us your booking ref, i already have and your customer service is still pants!!!

Update so far.

28 days are now up, and still no contact, so all documentation has been passed to ABTA. Let's see if they can get anywhere!!!!

Mike Kelsall found this review useful

Saturday, July 21, 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues while on holiday and we would like to look into this matter for you. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you, Many Thanks

I feel like my holiday is turning into a nightmare :(

I have just booked a holiday with lowcostholidays a couple of weeks ago, which I was very happy with.
Then I was sent my flight and confirmation details though, when I noticed that my surname was incorrect, I emailed the company straight away for them to rectify the problem, after a week and half of emailing them they have now informed me that I would have to pay a £110.00 with ryanair and £35.00 to lowcostholidays to amend my surname!!

I am so disappointed that my first family holiday with my 4 month old baby and partner feels like its turning into a nightmare. It is not my fault that the agent who took my call and booked my holiday booked it in the wrong surname. I have spoken to lowcostholidays again which said they would listen to the call to see if I said the right surname and call me back on the same day. I have not received a call from the company and so scared that i will be unable to fly out. Looks like I will have to take this issue further and seek professional advise :(

Saturday, July 21, 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your holiday booking. We would like to look into the matter for you and come back to you as soon as possible so if you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you, Many Thanks

Excellent holiday cheaper than the travel agents!!

excellent holiday, very quick and professional transfers,superb value for money. will definately use again in the future. Thank you.

joke

Booked a holiday with this company paid 2800 pounds had to cancel the holiday as my girlfriends dad was very ill in hospital, lost the 2800 pounds and not a penny back what a joke

Elizabeth Burton found this review useful

Saturday, July 14, 2012

Reply from

Dear Mark,
Unfortunately, we are bound by the terms and conditions of our suppliers and cancellation will be as per our terms and conditions which you would have agreed to at time of confirming your booking.

However, as your booking has had to be cancelled due illness, subject to the terms of your travel insurance policy, you may be able to make a claim for the cancellation charges. We can provide you with the required cancellation invoice should you wish to make a claim with your insurance company. If you should wish to pursue this option, please email us at cancel@lowcostholidays.com and provide your booking reference number and we'd be pleased to support you further.

DO NOT USE!!

Tried booking a holiday with this company and they said my card details could not be confirmed. This was fine as i thought i would transfer our money that we have saved hard for over to my partners bank account. When going to my account i had noticed a random £290 had been taken out of my account from low cost holidays!! After 3 phone calls nobody wanted to help me and was told just to re book the holiday!!! I had no way off booking the holiday as i now didnt have enough money. I was told the after sales department were closed and to ring back in the morning. I was on the phone first thing and was told my money would be refunded and would show in my account this afternoon.I was then transfered (AGAIN) to the sales department to be told my holiday had now gone up by £200! So now i have no holiday and £290 out of pocket!!24 hours later and still no refund. I am disgusted with this company! DO NOT USE!! I have never spoken to so many people who could not care about the consumer and who just pass you on to the next person. I think the managers should send their staff on some sort of customer service training as i think their attitude is disgracefull.Another sleepless night worrying if im ever going to see this money again!!!

Saturday, July 14, 2012

Reply from

Dear Becca
We do understand your frustration regarding the time it takes for you to receive a refund to your payment card. Unfortunately, once the refund is processed by us it leaves our systems and passes back to your payment card account through the banking systems and this can take 3-5 working days. Unfortunately, this is beyond our control and we are unable to speed this process up for you however, if your refund has still not arrived with you, please contact us at onlineanswers@lowcostholidays.com so we can look into this matter further.

Very good service and product.

I have travelled with this company several times over the last few years and always found them to provide everything exactly as ordered. The hotels are exactly as they are described.

i tried the rest and they failed

went to lowcost holidays and saved a mint well done

Disgraceful way if doing business

Booked a holiday at the price quoted, was called 3 days later saying prices had gone up and they were looking for another €300! Lured me in with the cheaper price and then hiked up the price not my problem flights are gone up. Crazy way of doing business if you ask me.

Andrew Cox found this review useful

Sunday, June 24, 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had this experience. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you, Many Thanks

Poop

Booked a last minute holiday with these people, when we got to the airport car park, they hadn't booked that for us, if I hadn't have printed my confirmation I would have had to pay for that again. Then at the terminal, we check-in and one of the names is wrong, so we had to re-queue and pay £50 to change that which nearly made us miss our flight, then when we reach our destination, our bags did not arrive, not low costs fault, however this is the first time now I try and ring their 'if your abroud and have a problem' number! Useless and expensive.
Then they hadn't booked our private transfer that we paid for and had to wait on the half coach which wouldn't leave until it was full, from the next flight, in an hours time!!
Tried to get hold of them all through the holiday with no success!!

Andrew Cox found this review useful

Saturday, June 23, 2012

Reply from

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you, Many Thanks

Great Prices

I had never used this site until recently & I booked a hotel for 3 weeks in Turkey. I was amazed at how much cheaper it was compared with other booking sites, for the same hotel.
I also got £30 off my booking with a voucher I had- which made it even cheaper! I recommended to family members, who also booked their hotel through this site.
Would recommend anyone looking for a bargin holiday!

false information on website and very bad experience with after boking service

Take a look , they say on website ' When we offer you a holiday price that is the price you pay.No hidden extras,booking charges or price changes.' or 'What you see is what you pay'. Sound good isn't it. My original booking price was 817 euro but when I received invoice total price went up to 1220 euro. and what do you think? Would you be happy to deal with them again and can you trust their service?
And also I had very very bad experience with after booking service.I was overcharged 3 times from my original booking price ( 2 times for flights and 1 time for apartments.) and to solve this problem already took me 3 days and still didn't finished yet,because my few last calls were disconnected.Is it the way how they deal with a costumers? after long battle I received a half of overpayment and a girl from office says what they agreed to return 200 euro.It seems they did big favour and I have to be happy for that.No apologizes or answers why I have to fight for their mistakes? This booking already cost me an extra money and put me an awful stress.I won't recommend to anybody this experience. And I wish I never started this booking with lowcostholidays!

Andrew Cox found this review useful

Tuesday, June 12, 2012

Reply from

Good Evening From Lowcostholidays,

I am sorry to hear you have had this kind of experience in regards to your booking. Please send us an email with your booking reference number to onlineanswers@lowcostholidays.com and we can get this escalated internally and get back to you.

Many Thanks,