Lusso London 

This company stole £50 from me, don't know how they get away with it! The bag I ordered wasn't very good quality so I asked to return it, they gave me an address so I returned and got proof of postage. Since then ive had one email from them apologising that they are waiting for confirmation from the returns department. I have sent many emails and tried to call since then only to be met with silence.

Ordered a bag Feb'22, received
It did take a while and I needed to chase, no tracking number but strangely the bag arrived the next day. The bag was nice, but something seemed off, there were no tags in or on the bag, expected as paid 90 odd quid!.. no leather stamp mark to authenticate, the strap was wound with a brownish elastic band!... it was boxed securely, the seams were not great for the price...
Called same day to advise returning, received return details via email.. followed and returned the goods within 7days. Two weeks past and nothing from them to confirm receipt and refund.. called no answer, emailed they wanted the tracking info sent.. another week goes by, emailed again...and another email again..
Nothing..after 4 weeks I think.

After 4 weeks it's clear they are not going to action anything. Started to Google and find ways of getting my money returned. Meanwhile they seemed to have updated/changed their webpage to make it more modern I guess.

Contacted my bank to request a chargeback, this took some time and you must send all details required, finally recently received a chargeback!..

Obvs, don't purchase from this store/website, I think its hit and miss with this company as it appears some people have a good experience but a large majority doesn't.

Contact your bank or credit card company check to see what they can do in these cases, contact the Financial Ombadsman, Citizen Advice, Consumer Rights, Fraud and perhaps the Police, they can log a call and keep it marked etc. if need be.

These people are thieves and are trying to get around the system when it comes to consumer purchases.. the (FO), can give you advice on what to do also...

They had the bag and also my money, no attempt to refund, which equals theft in my book, so Google research to see if you can get your money back and also log a complaint regarding the company.. also company names may change but that's how they get away with it.. disgraceful!

I ordered the Cross Body Bag and the Soft Leather Square bag back in January. I did receive the Square bag but never received the Cross Body bag. I am so disappointed.

I returned two unwanted items one in December and one in January 2022 and despite contacting the company they have still not refunded me

Returned a handbag on 9th Feb as it arrived too late for a special birthday present. Have emailed constantly but no response. They have the handbag & my money . As an OAP I feel they have taken money I cannot afford.

Dreadful! I was bought a cross-body bag as Christmas gift and strap broke on 2nd use. Complained on 2/1/22 and then no reply for weeks. Finally got a reply in 4/2/22 to say they would look into replacement strap availability- no communication since then, despite my weekly emails and threats of small claims court.
Worst retail customer service AND product ever!

Shame I had to give this one star and you arn't able to give it zero.

Ordered two items from the this company, both delivered on time and the quality of the items were very good but not to my style so sent both back after the company confirmed via email the returns process.

Both items returned by special delivery and signed for. Since then... radio silence from the company and they have completely ignored any emails I have sent.

Phone number listed on the website just rings out but the voicemail box is full.

Checked companies house and there are two companies by the same name...both dissolved.

My advice is avoid these at all costs!!!

Terrible customer service. I returned a cross shoulder phone bag as it was to fat for my wife to use, since then, no contact, emails not responded to, no refund. Rubbish company with no customer service at all. Avoid at all costs.

Do not order from this company. Ordered a bag in November 2021 no communication from them, no bag delivered. I Managed to get my money back in January through my credit card. Stay well clear.

How are these people allowed to trade I have lost my money and have nothing in replies to my e mail no refund yet they still send me their ads do not buy from them

I purchased a travel wallet for my partner for Christmas and upon the 1st use when he opened it the zip came off. I have emailed 3 times to Lusso to request a replacement for the faulty product and had no response at all.

I am still waiting ... currently out of pocket and out of a travel wallet so now my only hope is that they read my negative review and get in touch to resolve.

Horrendous company , took my money no goods sent , couldn't get hold of anyone , finally refunded when my bank got involved .....Avoid at all costs !

Got the bag I ordered and is perfect
Took a while to receive but email with tracking number was sent and all ok afterwards thanks again

I originally panicked when I ordered a brown leather handbag from the Lusso London website as, after the original order confirmation email, I didn't hear anything for a couple of weeks. There was no obvious email or contact number to use, but after emailing the customer service department using an email address I managed to find, I did hear back fairly quickly that the order was underway but that it hadn't yet been dispatched. After reading the reviews on trust pilot, I suspected a scam and thought for sure that the item I had paid for was never going to arrive. I then received tracking information a few days later, but again was suspicious as it was an unbranded email, like a template dispatch notification email, with no mention of Lusso. Lo and behold, the bag did arrive when the tracking info said it would AND it is beautiful! I am very happyas the quality is lovely but I am only rating 4 stars as the communication isn't great and it doesn't inspire confidence! I was very relieved when my bag turned up as I had convinced myself I had lost £80!

Sent me a brown bag instead of a black one. Totally ignored all of my emails, the phone doesn’t answer and unable to leave a message. The bag is of poor quality and probably not worth half of what I paid for it.
AVOID USING THIS COMPANY AT ALL COSTS THEY ARE A COMPLETE SCAM.

Do not buy from these people.
Do not buy from these people.
Do not buy from these people.

Been chasing missing item for weeks, no response to emails.
Phone goes un-answered.

Inept or criminal?

I ordered a hobo bag from this company on 11/12/21 I received my bag on 22/12/21 … it was a little bigger than expected. It is of excellent quality and was very well packaged. I am very pleased with my purchase! Thank you Lusso of London, via Bolton!

Ordered a Nola tan cross body bag £44.99
Took until 11/12/21 to arrive
All leather I do not think so abd inside label says Vera Pelle so checked out Amazon they sell at £19.99
Personally wouldn't pay £4.99 for it
False advertising and poor low grade substitute
Not for wrapping as Christmas gift has gone in the dustbin best place for rubbish
I am outraged with anger
If only I had read reviews first
No point messaging or asking for returns label they don't answer e mails either
Shambolic don't deserve 1 star

Scammers! Since I placed my order I have not been notified when it has been shipped or anything. It’s been over 2 weeks and I have tried to contact them several times and no response. I wish I checked the reviews on here before I ordered! I don’t normal order blindly from a website I’d not heard of, but someone asked me to buy them a gift from there. Please avoid

Ordered bag. Has not arrived after 6 weeks. Not responded to emails for delivery date, even though web site said in stock.
Obviously con artists.
Will be contacting my bank to claim money back.
Think Fraud Squad should be informed.