Last weekend my husband and I purchased a comforter set from a Macy's Department Store. The comforter was wrapped in a vinyl zip wrap and as soon I I got home, I opened it - and as soon as I opened the package, it smelled like 30 smokers were in the bag (both my husband and I are ex-smokers). The workers are clearly smoking in the storeroom. I contacted customer service through their website and still haven't heard back. Thank goodness I didn't spend more money there... I now know to shop locally for such items so they can be easily returned. Check out everything before you leave the store......... lesson learned!