Mailboxixchange reviews

Mailboxixchange reviews

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6.8
from 0 - 10
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About

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Nice product

Our mail box arrived in a timely manner and for the most part we are pleased, except for the mounting for the mail flag and decorative top (they would not adhere properly)
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Great Service

Came quickly.
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Out of Business?

Ordered and received a mailbox early Sept. Found we needed the post, ordered and have a confirming email that it shipped on 9/25 and my credit card was charged. Never received. Today called their 800# "temporarily unavailable" recording. Tried their website, it's down. Anyone aware of them going out of business?
10/27 Update: American Express has credited my card for this purchase which leads me to believe this company no longer exists. If anyone else is in the same situation, you may want to call your cc company!
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Great

Great product, Great company. Wish I had a picture to show everyone. My mail box is the greatest !! Thank You !
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Do not buy from this company.

I made the mistake of buying a mailbox without doing background checking on the company. The company claimed to have my mailboxes in stock (they didn't). The company would not cancel my order while checking to see if the mailbox had been mailed out. (I believe that the mailbox was mailed out after I wanted to cancel the order.) The ad was confusing, and the mailbox was too big, too heavy, and could not be wall mounted. And they charge shipping both ways for any returns. This amounts to more than 50% of the cost of the mailbox in my case.
The one bright note was the person I dealt with at the company. Her name was Shelly. She was very polite and professional.
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Terrible return policy: You pay for their shipping and whatever other charges they can think of

I purchased a mailbox from mailboxixchange.com, opened it, realized it was way too large for the installation site, and then had a shipping company repackage it the next day in its original box less the clear plastic bag it had come in (which I had inadvertently torn). This is the email I received about a week later:
"Our warehouse received your return, but unfortunately this was not received in new condition. I have attached photos of the mailbox showing where it has been scratched. Our warehouse has agreed to accept the return back, however there will be a 30% restocking fee ($83.40) deducted from your credit." That's in addition to the $30 the company charged me for their original shipping costs and the $20 it cost me to ship back.
I did not scratch the mailbox, though in the photo the company rep attached it does appear slightly scratched on the back. Not sure when or where this occurred, nor are they, but they know who to charge: me, the person whose money they still happen to have in hand, 2 weeks after they received the mailbox.
Like night compared to Amazon or Zappos's day. Will never do business with another small-fry internet retailer again.

Update: Very nice customer service rep told me she would look into whether the package was damaged in shipment and later told me warehouse is claiming it wasn't. Company refuses to refund me any more than $130 on a $250 purchase (I've yet to be refunded anything.) Rep is suggesting I pursue a claim with the Mailboxes Etc who boxed it for shipment but of course I have no evidence they scratched it, and that's exactly what Mailboxes told me. Really terrible experience. I've certainly learned my lesson about only using reputable and trusted internet retailers.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your reply. The damage appears to be from packaging/shipping or while it was in transit. Since this was not returned on our shipping account, you would need to initiate the damage claim. You will need to contact the shipper in order to start the damage claim. We have requested additional information and photos from our warehouse that will be beneficial for the damage claim, and we will certainly assist you in any way that we with the claim. We will follow-up with you once we hear from our warehouse.
We apologize for any inconveniences this may have caused you, and appreciate your patience and understanding.
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Company refusing to accept return under their "hassle free" return policy, deceptive information on SLOW timing of delivery

I purchased mailboxes from this company because of their promises of customer service, fast, free shipping, and hassle free returns. Their on line chat claimed that one mailbox would take two weeks, but in fact it is still not here and I am told it will be shipped 5 weeks after I ordered it! When I called to process a return, I was told that the mailbox I had ordered was not returnable, and that this is shown on their website. I informed the customer service representative that this is not the case -- on the contrary, the website indicates that it is returnable, and indeed that the on line chat person told me so as well before I ordered it. I first called to arrange the return on December 28th, and today, 4 days later, I still have not received confirmation. I am told that the manager will return tomorrow, but I am sending it all back with documentation of my efforts. What a pathetic excuse for an on line merchant!
jimorlin found this review useful
mailboxixchange.com

Reply from mailboxixchange.com

Theresa,
We are processing your return and you should receive that information within 24-48 hours. We appreciate your patience.
Thank you.
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Great Product! Unexpected Next Day Delivery!

Purchased a Greg Hentzi copper mailbox. The product is perfect and even better than expected. We were a bit concerned the mailbox would be a bit to flashy for our tastes, but we have found it to be just right. A high quality product that looks as if it has been there for a number of years. Fits in perfectly with the neighborhood and we constitantly receive comments about the uniqueness and how good it looks. With most other homes having the traditional black mailbox, ours really stands out. Very pleased...
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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EXtremely slow delivery have been 20 days still no delivery of mailbox.

There was no plaque involved. Nothing special . It still has not reached me.Dissapointed with service.
jimorlin found this review useful
mailboxixchange.com

Reply from mailboxixchange.com

Sobia,
Thank you for your purchase and review. The item is noted on our site with:

Ships Within:
2 Weeks (Custom Made)

We do apologize for the additional time involved in your order during this busy time of year and are pushing to have the item shipped ASAP.
Thank you.
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It looks even better in reality than online

Timely delivery, very nice quality.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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Great box!

Arrived sooner than expected, Undamaged. Well built, easy to install, and best looking box on the street. Heavy storm and everything dry.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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Mailbox looks great

The mailbox looks great - my only issue would be that the platform it screwed into, which had the exact width, had to be trimmed down because the mailbox would not fit due to the rivets used to secure the cover to the mailbox.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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Great service and a great price!

I did a fair amount of research trying to find just the right locking mailbox for our house. Mailboxixchange.com was both informative and priced well. Once I ordered I received several email updates and my new mailbox arrived promptly as promised. I have already recommended them to my neighbors.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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Great Value, Great Buying experience!

To find a mailbox that opens both front and rear is rare, but I found the perfect mailbox. It's metal, not plastic and the price was well worth this mailbox. It came in less than a week of ordering. My client is very pleased with his purchase since he was trying to find one that would allow him to have a safer way to get his mail (his mailbox is on a very busy roadway and has poor visibility). I ordered numbers for both sides and when these didn't come with the order, I phoned and was told these came from a different company and that they would track the order. Within minutes, they sent me the tracking number and I know that they are on the way. Thank you to their customer service!! I will do business with this company again!
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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My order fell in a Black Hole!

My credit card has been billed $1400+ but the promised delivery date passed two days ago and the web site tracking system says
"no order found." How worried should I be?
jimorlin found this review useful
mailboxixchange.com

Reply from mailboxixchange.com

Bob,
Thank you for your purchase and review. We see that you placed your cluster mailbox order on 10.3.12. Our site indicates that customized engraving takes 2-3 weeks for processing and because your order requested engraving the lead time was accurate. However, I show that your order shipped 10.10.12, which is 1 week ahead of schedule. The estimated delivery date is 10.15.12 and we have sent you your tracking.

Would you please consider revising your review based on these updates?

Thank you again for your purchase and patience.
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Wonderful!

Wonderful quality & great design. Received my mailbox sooner than expected.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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EXTREMELY SATISFIED WITH THIS PRODUCT!

I recently ordered a mail box on line and have installed it. It was manufactured in my home state MI and as most people know, MI has severe unemployment. The mail box is of top quality and your company customized it to my exact request. The superior quality of this product could not be purchased in the "Big Box" stores.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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It was more beautiful than I expected!!!

I loved it and I even caught the mailman staring at it for a long time with a smile on his face.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!
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Review by confirmed purchaser

Vapid customer service!

It has been two months and I STILL have not received my order. First, they sent it to the wrong address. It was returned to them and they wanted to charge me again for shipping; I paid again and they sent it to the incorrect address AGAIN. It is two months and I'm still waiting for my order! Also, they constantly address me as "Mr. Dr. Andrea ______" This is not a big deal, but it points to their vapid customer service and poor customer relations.
jimorlin found this review useful
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase. After reviewing your order, it appears the original shipment was held at the post office on 8-9-2012 because the "Addressee was not available", and they advised to have the item picked up at the post office. On 8-24-2012 the post office had this shipped back to our warehouse. On 9-7-2012 we received confirmation from you to recharge the shipping and resend the order. The charge was processed the next business day, 9-10-2012; and your order reshipped via USPS on 9-11-2012:

*REMOVED FOR PRIVACY/SENT TO YOU VIA EMAIL

The tracking shows this cleared customs on 9-18-2012, and you should be receiving your shipment in the next few business days.
We do apologize the incorrect prefix was on your order, this has been updated.
Please let us know if we can assist you further. Have a good day.
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Review by confirmed purchaser

This mailbox fits nicely into our rural setting!

I like the looks, the sturdy build and the magnetic closure. However. I was disappointed to learn that it was made in China.
mailboxixchange.com

Reply from mailboxixchange.com

Thank you for your purchase and review. Have a great day!

mailboxixchange.com Details

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