I was very happy with the service and the product that I ordered. One minor glitch. The nuts that were sent to attach the mailbox to the cross member were not correct. What was sent was cap nuts which didn't allow me to tighten the unit completely. I had to go out and find the correct nuts in order to attach the mailbox. Also I did not receive the end caps to cover the nuts. Minor issue but annoying. However; I would still recommend you to a friend.